This is the slide deck that Mr. Viet Hung Nguyen presented at the 27th CIO Vietnam offline event.

1. TOP 5 THINGS
To build a success software
outsourcing firm out from Vietnam
Presented by Viet Hung
KMS Vietnam’s Managing Director
1

2. This is to prepare for Software Outsourcing
practitioners around Vietnam, inspired by the
story of KMS.
2

3. KMS STAFF GROWTH IN 5 YEARS
600
484
500
446
401
400
300
300
200
200
65
100
6
5
20
17
18
18
18
0
US
Vietnam
Global
3

4. THE TOP 5 THINGS TO MAKE IT HAPPEN FROM
0 TO 500
1.
2.
3.
4.
5.
Market & client selection
The culture
Staff selection & staff development
The key metrics
And finally, aim for something long enough
4

5. MARKET / CLIENT SELECTION
Picturing how do your clients look like?
§ Which countries? America? Europe? Japanese?...
§ Type of business? Software product/services company
vs. not?
§ Size?
§ Size of the company: SMB vs. not SMB?
§ Startup vs. matured?
§ Size of the outsourcing projects?
§ Engagement preference?
“
§ Long term partnership? Or just pure staff augmentation?
Select the niche focusing around your strength.
5

6. “
THE CULTURE
No option, but your guys have to fit with your clients’ culture.
In outsourcing business, we often deal with the
differences between the West and the East
§ Communication / Language
§ Integrity: Honest, keep your promise, and be accountable
§ Transparency
Not mentioning the challenges of different time zone
and the long distance between offshore and onsite,
must build trust through common culture / behavior
6

7. “
STAFF SELECTION AND STAFF DEVELOPMENT
You don’t build business.You build people
and people build business.
§ Staff selection
3,738
1st
round
interview
7,575
qualified
CVs
1,249
2nd
round
interview
450+
people
at
KMS
7

8. “
STAFF SELECTION AND STAFF DEVELOPMENT
You don’t build business.You build people
and people build business.
§ Staff selection
§ Staff development
§ Through training program
§ Fresher program
§ Leadership development program
§ Technical development program
§ Through real work opportunities
Any of the above are hard to work, if you don’t have a positive
and connection corporate culture.
Refer http://www.amazon.com/Fired-Burned-Out-Creativity-Productivity-ebook/dp/B007V91MVE/
for how to build a connection culture.
8

9. “
THE KEY METRICS
The top metrics for survival in outsourcing business is
utilization.
But wait, how much is it
…good?
9

10. “
AIM FOR SOMETHING LONG ENOUGH
If you don’t see that far, how do you know you’re if you’re
on the right path?
Some questions to ask
§ What do you see in the next 5 years? 10 years? And
beyond that
§ Is software outsourcing is the means or the purpose?
I suggest you to think about how to build a sustainable
business. And once again, it would be around building
people.
10

11. THE TOP 5 THINGS
1.
2.
3.
4.
5.
Market & client selection
The culture
Staff selection & staff development
The key metrics
And finally, aim for something long enough
11

12. “
FINAL WORDS
It’s a $30 bil market out there in US,
waiting for you. Do it or lose it.
12

13. THANK YOU
© 2014 KMS Technology