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2. April 15th 2013
agenda for today
6.WHYTHEMARKETINUSCRASHED?
1.WHYAREWEHERE?
1.SECURITYISVERYIMPORTANTTOUS
6.Companypoliciesandregulations
4.Humanresoruces
3.Groundrulesoffinance
2.Doourcustomersactlikedinosours?
8.REPORTS
5.ThestorybehindtHETAKEOVER
7.FINANCEANDCASHFLOW
JOHN
REEDS
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1.WHYAREWEHERE?
6.WHYTHEMARKETINUSCRASHED?
2
3. ON TIME DELIVERYQUALITY ASSURANCE
Need an update? We are
there for you in case of
emergencies
CUSTOMER SERVICEWEBSITE UPDATES
We are always trying to beat the market with new things
list of services
3
ON TIME DELIVERY
What’s worse than not
delivering a product
on time?
We are always trying to
beat the market with
new things
QUALITY ASSURANCE CUSTOMER SERVICE
We love to hear what
you have to say about
our services, We love to
hear what you have to
say about our services
WEBSITE UPDATES
4. We used our data to anwser this question
DO OUR CUSTOMERS ACT LIKE DINOSOURS?
5. PEOPLE’S PERSONALWAYS HUNGRY
SPORT ACTIVE HEAVY SMOKER
TECH FREAK SKILLED DESIGNER
meet our typical customer
Based on our market research
5
6. 9%
91%
USE SOCIAL MEDIA
DON’T USE SOCIAL MEDIA
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adipiscing pulvinar sapien quis mollis.
OUR TYPICAL CUSTOMER LOVES SOCIAL MEDIA
the social fad?
6
7. 7
It will not be easy to implement, but we can do it in one year.
what is the most important step?
PROJECT START CONTROLLING FEEDBACK FINISH
MONEY
TIME
PEOPLE
SUCCESS
MONEY
TIME
PEOPLE
SUCCESS
8. 0
25
50
75
100
2010 2011 2012 2013
EUROPE
US
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adipiscing pulvinar sapien quis mollis.
MARKET SHARE IN US IS DECLINING
8
2010 - 2013
MArket share
9. 0
25
50
75
100
2010 2011 2012 2013
EUROPE
US
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scelerisque, eros tellus facilisis sem, vel tempus
sem justo vitae metus. Donec adipiscing pulvinar
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luctus nisl nec purus mattis ut varius.
EUROPE IS THE LEADER when it comes to sales
9
2010 - 2013
sales drop
10. 0
25
50
75
100
2010 2011 2012 2013
EUROPE
US
the social fad?
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vitae metus. Donec adipiscing pulvinar sapien
quis mollis. Nulla eu metus augue. Donec luctus
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EUROPE IS THE LEADER when it comes to sales
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11. 50%
28%
14%
9%
canti J&J
pure Folds
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elit. Nunc tempor, odio hendrerit elementum
scelerisque, eros tellus facilisis sem, sapien quis
mollis. Nulla eu metus augue. Donec luctus nisl nec
purus mattis ut varius nisi convallis.
Let’s see who is winning
11
2010 - 2013
our competitors
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facilisis sem, vel tempus sem justo
vitae metus.
Where is all the data?
13
14. 2012 20132010 2011
We love to hear what you
have to say about our
services, We love to hear it.
PROJECT START HUMAN RESOURCE
We love to hear what you
have to say about our
services, We love to hear it.
FINANCE
We love to hear what you
have to say about our
services, We love to hear it.
FINAL COUNTDOWN
We love to hear what you
have to say about our
services, We love to hear it.
the right flow will find you
Our timeline for the future
14
17. 17
60%70%90% 80%
We love to hear what
you have to say about
our services, We love to
hear what you have.
WEBSITE UPDATES
We are always trying
to beat the market
with new things
QUALITY ASSURANCE CUSTOMER SERVICE
Need an update? We
are there for you in
case of emergencies
ON TIME DELIVERY
What’s worse than
not delivering a
product on time?
customer service
What are the main topics
18. APPLE
70%
MOTOROLA
50%
SAMSUNG
10%
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eros tellus facilisis sem, vel tempus sem.
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mattis ut varius nisi convallis.
Let’s see who is winning
our partners
Q2 2013
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19. STORE
TECHNOLOGY
INNOVATION
CUSTOMER
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tellus facilisis sem, vel tempus sem justo vitae metus.
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Nulla eu metus augue. Donec luctus nisl nec purus mattis
ut varius nisi convallis.
EVERything start at our stores
road to purchase
From our stores to final customer
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tellus facilisis sem, vel tempus sem justo vitae metus. Donec
adipiscing pulvinar sapien quis mollis. Nunc tempor, odio
hendrerit elementum scelerisque, eros tellus facilisis sem, vel
tempus sem justo vitae metus.
EVERything starts at our stores
the process
This is how it’s done
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21. the process
This is how it’s done
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tellus facilisis sem, vel tempus sem justo vitae metus. Donec
adipiscing pulvinar sapien quis mollis. Nunc tempor, odio
hendrerit elementum scelerisque, eros tellus facilisis sem, vel
tempus sem justo vitae metus.
market research is the key
22. the process
This is how it’s done
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tellus facilisis sem, vel tempus sem justo vitae metus. Donec
adipiscing pulvinar sapien quis mollis. Nunc tempor, odio
hendrerit elementum scelerisque, eros tellus facilisis sem, vel
tempus sem justo vitae metus.
we can locate our customers without a problem
23. We love to hear what you
have to say about our
services, We love to hear it.
TOM JOHNSON ERIC HUMAN
We love to hear what you
have to say about our
services, We love to hear it.
MARY LAWYER
We love to hear what you
have to say about our
services, We love to hear it.
JOHN CREATIVE
We love to hear what you
have to say about our
services, We love to hear it.
Meet the team
We respect our people
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25. what you see is what you get?
This is not always the case
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elementum scelerisque, eros tellus facilisis
sem, vel tempus sem justo vitae metus.
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purus mattis ut varius nisi convallis.
scenario number 1
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purus mattis ut varius nisi convallis.
scenario number 2
• move out of the market
• outsource everything you can
• prepare for the worst
Have your own opinion
2 sides of the story
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27. our office
Makes all the difference
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CHICAGO, ILLINOISCHICAGO, ILLINOIS
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scelerisque, eros tellus facilisis sem, vel tempus
sem justo vitae metus. Donec adipiscing pulvinar
sapien quis mollis. Nulla eu metus augue. Donec
luctus nisl nec purus mattis ut varius nisi convallis.
• DATA SECURITY IS VERY IMPORTANT TO US
• DO OUR CUSTOMERS ACT LIKE DINOSOURS?
• THE SOCIAL FAD?
• MEET OUR TYPICAL CUSTOMER
• Market share
DATA SECURITY IS VERY IMPORTANT TO US
Our Agenda
topics we have to cover
532 41
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sapien quis mollis. Nulla eu metus augue. Donec luctus nisl nec purus mattis ut varius nisi convallis.
Nulla et auctor lectus. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse hendrerit
rutrum consectetur. Maecenas ultrices lobortis augue, et consectetur sem imperdiet et. Donec
bibendum lorem a dolor pellentesque eget placerat lectus facilisis. In in nunc sed nisl pharetra
vulputate id ac augue.
DATA SECURITY IS VERY IMPORTANT TO US
We used our data to answer this question
legal issues
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