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MAKINGDIGITALAND
SOCIALWORKFORYOUR
BRAND2016THEANTI-TRENDREPORT
2015WASABIGYEARFOR
SOCIALANDDIGITAL
But then again, they all are…
72% of adults and 93% of 16-24s are on social. Facebook is still
the king, with 97% of social media users checking the network
daily and 20% checking it more than 10 times daily.
WhatsApp and FB Messenger are constantly in the top 10
Free downloaded apps in the store worldwide.
OFCOM - 2015 Communications Report
2015 was a big year for creativity. We saw a massive increase in
brands using video and short-form content, the continued rise
of personalisation at scale, and the explosion of emoji in both
campaigns and everyday brand communication.
CAMPAIGN - Best of Social Campaigns 2015
LET’SCONCENTRATEON
BIGPICTURE
But first….
And as always….
ITWASAYEAROFMANYTRENDS
THEREHASBEENAN
EXPLOSIONINSOCIAL
CHANNELS,AGAIN.
Trend 1
DON’TPANIC
If someone consumes a niche brand’s product or service,
they’re very likely to be a heavy consumer of the category. This
means they’re very likely to also consume the market leader’s
product or service too.
BYRON SHARP, How Brands Grow
LESSON:IFTHEY’REONPEACHOR
SNAPCHAT,THEY’REMOST
LIKELYONFACEBOOKASWELL.
And Facebook has the scale and targeting capabilities
that make it well worth your while.
WEGAVEUPTHEGLOSS
ANDLETPEOPLEIN
Trend 2
FACEBOOKORGANICREACHIS
DEADANDGONE.
INSTAGRAM’SISABOUTTODIE.
Trend 3
The average reach for posts from Facebook pages in 

March in 2015 was 2.6%
ADWEEK
LESSON:FACEBOOKISAPAID
BROADCASTCHANNEL,BUTA
VERYPOWERFULONE
Most interestingly, the platform’s reach is
growing beyond Facebook itself.
BRANDSEMOJIED
EVERYTHINGINSIGHT
Trend 4
Was used 6.6 billion times on Twitter in 2015.


Working in conjunction with Twitter, Coca-Cola created a custom hashtag in
September that automatically generates a branded emoji recognized the world over.
The brand reported #ShareaCoke was used over 170,500 times globally in the first day.
ITWORKEDFORSOME


“It was an attempt to reach a new younger audience that has completely tanked". 

- The Drum Magazine
ANDNOTFOROTHERS
LESSON:SKIPTHEBANDWAGON.

BEAUTHENTIC,KNOWWHOYOU
ARE,ANDKNOWWHOYOUR
CONSUMERSTHINKYOUARE.
THEAD-BLOCK-ALYPSE
ISCOMING
Trend 5
20% of UK and 16% of US internet users block ads.
IAB - Q2 2015 REPORT
(Germany = 25%, Spain 20%, Poland = 35%)

Adobe says, 200 million worldwide 2015
63% of millennials block ads.
Fractal and Moz - Q2 2015
34% according to GlobalWebIndex
UGLY,ANNOYING,DISRUPTIVE,
BLOATED,SLOWADSTHATTRACK
USALLOVERTHEINTERNET
Why do they all hate us??
Fewer than 1 in 1,000 people click on the average banner ad
DoubleClick, 2015
Over half the display ads paid for by marketers are unviewable
Wall Street Journal, 2015
Only 44% of traffic is human!
Incapsula, 2015
PEOPLENOWGOOUTOFTHEIR
WAY(ANDSOMEEVENPAY!)TO
REMOVEADVERTS
PEOPLEHATEADVERTS.
BUTLOVECONTENT.
But here’s the strange thing
LESSON:ENTERTAIN

DON’TADVERTISE.
DESPITETHESEAOFSOCIALCONTENT,NEW
PLATFORMS,AD-BLOCKERS,EMOJI’S,DEAD
ORGANICREACH,ETCETC…SOMEBRANDS
AREWINNINGANDSOMEBRANDSAREN’T.



WHY?
WHAT’STHE
BIGPICTURE?
BRANDSTHATARE
WININGONLINEARE
CONSUMERCENTRIC
Consumer centric brands prioritise the needs of their
consumers ahead of their own.
CONSUMER CENTRIC:
They add value.

Reach consumers where and how they want to be reached.

They give more than they take.

The entertain, over advertise.
CONSUMER CENTRIC:
Instead of asking: how can we make sure ‘consumers’ will like us, how
can we make them buy us? How can we target them?
We should turn this around. We should ask ourselves: what can we do for
the people that are important to us? How can we give them something
they will truly appreciate? Something that they will WANT to see and
engage with, something that they do not want to block, but seek out and
share with others. This will not only make sure that our messages will be
heard, but in my opinion it is the only proper way to build loyalty.
DON’T JUST TAKE MY WORD FOR IT.
HUIB VAN BOCKEL,
FORMER HEAD OF MARKETING FOR RED BULL AND AUTHOR OF THE SOCIAL BRAND
PRACTICALHELPTOMAKE
DIGITALWORKFORYOUR
BRANDIN2016ANDBEYOND
FIRST:UNDERSTANDTHE
LANDSCAPEANDWHAT
DIGITALOFFERSUS
THEOLDANSWER:
GROWABRANDCOMMUNITY
ANDENGAGEWITHTHEM
COCA-COLAHAS3.2
MILLIONTWITTER
FOLLOWERS
THEIRLASTTHREE
TWEETSHADLESSTHAN
1000ENGAGEMENTS
Brand communities are dead never really existed.
So if communities are dead, what does the internet offer us?
Access.
Access to consumers. Millions of them. And all sliced and diced
so we can; like never before target them with absolute precision.
THEOLDANSWER:
GROWABRANDCOMMUNITY
ANDENGAGEWITHTHEM
THENEWANSWER:
FAME&GLORY
FAMOUSBRANDSSELLMORESTUFF.
Famous brands - those you have heard of or are familiar with get
purchased more because they are safer and easier choices to make.
Humans love choice, but hate decisions. Finding ‘the one you know’ on the
shelf makes your decisions easier when they most matter.
HOWTOBUILDFAMEONLINE
Re-target.
Find your consumer over and over and over again,

on multiple platforms in multiple ways.
GLORIOUSBRANDSSELLMORESTUFF.
Glorious brands - are more appealing. They’re more likeable, more
understandable, more desirable to you personally. They’re aspirational.
They share your values. They have your same sense of self. They outwardly
perpetuate the same ideas about what is nice, good, sexy, quality as you do.
Glorious brands sell more stuff because there is no point being famous for
the wrong reasons.
HOWTOBUILDGLORYONLINE
Put the consumer first.
Entertain, don’t advertise.
Delight, engage, inform.
Remember, digital is the new experiential, and it has scale.
SOCIALBUZZWORDS,THENANDNOW
COMMUNITIES
LOYALTY
FANS
CONTENTPILLARS
CONSUMERS
REACH
ENGAGEMENT
CONTENTCAMPAIGNS
THEN NOW
Social has changed, communities are dead, only a finite group of consumers will ever
‘follow’ a brand. And chances are, they already love you and buy you.
Digital is no longer niche, it is mass-market, it should now be
used to grow brands. And brands grow through engaging new
consumers, re-engaging existing ones that need it. Not through
building communities.
HOWTOBUILDFAMEANDGLORYONLINE
Deliver amazing, consistent content and experiences, 

often to the right people, over and over again in different context, 

to tell the stories we want to in an authentic way.
Enough talk, here’s some practical help.
1.AMAZINGCONTENT
You know your competitors offline, in the aisle. 

But online we compete against everyone fighting for our consumers’
attention.
LET’SDEFINECONTENT:
Content is anything we
produce as a brand, that we
want you to consume or
engage with, that’s not our
product.
MAKEITAMAZING,BYPUTTINGTHE
CONSUMERFIRST.
SWITCHFROM SWITCHTO
I am dying to tell you our brand story.
I want to tell you what we do here.
I really want my consumer to…
I am dying to entertain you.
What does my consumer care about?
My consumers really want to…
ATIMPEROWEBOILITDOWN
TOONEQUESTION:
Why would someone care about this?
2.CONSISTANTCONTENT
Refine, reiterate, and escalate – don’t reinvent.
You’re not going to land your message, authentically by changing the topic
all the time.
Be famous for something.
Dove doesn’t re-invent the wheel,
it doesn’t do ‘content pillars’
Brancott Estate, a 9 month
content campaign that grew to
have posts with over 1 million
organic views and 40k shares.
Now the largest selling
deodorant in the US,
OldSpice largely only
reiterated and escalated a
winning idea.
3.THERIGHTPEOPLE,OVERANDOVERAGAIN
The internet gives us access and precision.
Use it wisely, put our messages in front of the right people, over
and over again.
And do it in different places and context.
Your stories need to move people’s spirits and build their
goodwill, so that when you finally do ask them to buy from you,
they feel like you’ve given them so much it would be almost rude
to refuse.
Use every customer point of contact to weave stories about who
you are and what your brand stands for.
Gary Vaynerchuk, Jab Jab Jab Right Hook.
4.BEAUTHENTIC
None of this matters if it doesn’t relate to our brand
values in an authentic way.
Consumers are far too savvy and far too easily
distracted for us too fake this.
ATL is great at telling consumers ‘what we believe’
DIGITAL is where we prove it.
TRENDS
1. The platforms are exploding, don’t panic.
2. People hate ads, but love content.
3. Think consumers, not communities.
4. We can’t fake this, we must be who we say we are.
PUTTHECONSUMERS’NEEDSINFRONTOF
YOUROWN,BEAUTHENTICTOWHOYOU
AREANDUSETHEINTERNETTOBUILD
FAMEANDGLORYFORYOURBRANDS.
Thank you!

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