India’s Largest Natural Gas Distributor Reduces Help Desk Call Volume to a Fraction by Implementing ILANTUS Password Express

1. Background
Gujarat Gas Company Ltd (GGCL) is the largest private sector player in the
natural gas transmission and distribution business in India. Incorporated in 1980,
GGCL pioneered the concept of combined natural gas distribution to the industrial,
commercial and domestic customers and is focused on procuring, distributing
and utilizing natural gas and allied technology. Today, it supplies gas to more than
367,000 domestic, commercial and industrial customers and serves over
187,000 CNG users.
Problem
With a growing mobile workforce, GGCL was
looking for a way to reduce the constantly increasing
help desk call volume and also to reduce the risk of
IT help desk errors while processing password resets.
GGCL was also looking for a way to empower their
users to do their own password and resets and
unlocks from anywhere without having to be
dependent on IT.
Solution
The answer for the
Gujarat Gas Company was
to implement a self-service
password management
tool. “The decision to go
with ILANTUS over other
password management
solutions was easy,” said
Vikas Sharma, IT Manager,
Gujarat Gas Company. After
evaluating several options on the market, the decision was made to go with
ILANTUS Password Express based on the ease of use for the end users, the
automated functionality, the advanced technical capabilities of the product and the
support received from ILANTUS in the evaluation and period.
India’s Largest Natural Gas Distributor Reduces Help Desk Call
Volume to a Fraction by Implementing ILANTUS Password Express
Gujarat Gas
Company Ltd
Vertical:
Public Utility Service
End-users: 750
IAM Representative:
Vikas Sharma
Defining Moment:
“Our users
experienced frequent
system lockouts
causing both the IT
team and users to
lose a significant
amount of time out of
their days.
”
“After
implementing
ILANTUS Password
Express, our users’
dependence on IT
resources for
password unlock
and resets was
nearly gone and we
saw a noticeable
impact in
productivity in all
departments,
including IT.”
“ILANTUS demonstrated to us that they have
a state of the art product, provided a very
quick and efficient team to complete the
implementation and have been the utmost
professional and helpful in all our
communications with them since the
implementation.”
- Vikas Sharma, IT Manager, GGCL
ILANTUS Customer Case Study
Visit: www.ilantus.com
Email: sales@ilantus.com
Call: 866-400-0402
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