Presentation created for CIET 2018, Split, Croatia

1. Industry 4.0:Unleashing
Its FutureSmartServices
CIET 2018, Split, Croatia

2. Authors

 Igor Jurčić
HT ERONET, Mostar and University of Mostar, B&H
 Krishnan Umachandran
General Manager (Org. Dev), Nelcast Ltd., India
 Valentina Della Corte
Associate Professor, Department of Economics,
Management, Institution, Federico II University of Naples
 Giovanna Del Gaudio
Department of Economics, Management, Institution,
Federico II University of Naples
 Vasudeva Rao Aravind
Associate Professor, Department of Chemistry, Mathematics, and Physics
Clarion University,Clarion, PA 16214, USA
 Debra Ferdinand-James
Educational Technologist (Lecturer Level), School of Education, St. Augustine Campus
The University of the West Indies, Trinidad

3. Introduction
Fourth Industrial Revolution or Industry
4.0.
Companies from ICT business segment
in this new market will have crucial roles
in this new industrial period.
This article provides insights how
Industry 4.0. will impact to business
environments and change them.

4. Mobile
telecom
operators in
Industry 4.0
era
 Telecommunication market will be changed in the coming
years.
 Mobile telecom operators will be most exposed to these
changes.
 Vision 2020 in ICT is main base for Industry 4.0 era.
 Those changes will be based onVision 2020 in ICT segment:
 5G mobile networks;
 Internet ofThings;
 Industrial Internet ofThings;
 OverTheTop (OTT) Applications;
 Artificial Intelligence (AI);
 Cloud Services
 and many other items.
 These changes will bring new approaches for creating
telecommunication smart products and services.

5. Mobile
telecom
operators in
Industry 4.0
era
 Internet ofThings (IoT) will provide opportunities for offering the
biggest revenue opportunity - specially at the beginning of this
new era (next slide - slide 6).
 Telecom operators will have to acquire companies to succeed in
the IoT space (slide 7).
 They also felt that the biggest challenges to the success for their
IoT businesses included the following (according to survey,
European Communications magazineQ1, 2017):
 Developing the right business models: 32,5%,
 Creating new services: 25%
 Developing the right partnerships: 17,5%,
 Security: 10%,
 Personal issues / lack of skills: 5%,
 Technology issue: 5%,
 Lack of scale: 2,5%,
 Other: 2,5%.

6. Mobile
telecom
operators in
Industry 4.0
era

7. Mobile
telecom
operators in
Industry 4.0
era

8. Progressing
towards
Industry 4.0.
 Industry 4.0 progress necessitates a direction toward
connecting future products and services.
 Industry 4.0 will bring to all of us:
 innovative smart services
 add value to the firms
 development appreciation;
 resource efficient production and logistics;
 convergent supply infrastructures
 and integration of smart components.
 Communication of these components is essential
for improving the process and usage of the system’s
products and services.
 A critical element for supporting the marketing of future
smart services and products is the seamless collection of
manufacturing data and rapid feed of information to
management for effective decision-making.

9. System
preparedness
 Preparing the business environment: management of
energy and natural resources.
 If it is done inefficiently: risk the long-term value and
future of a business.
 The global connectivity creates business avenues that
cannot be matched by traditional commercial channels
and some preparation is necessary.
 Market knowledge for local operating capability and
intensive distribution:
 recognising local regulatory requirements,
 business practices,
 negotiating styles,
 and cultural norms in preparing the business to
delivery “smart” services.

10. Managing
manufacturing
marketing flow
 Manufacturing flow determines the obligatory
infrastructure to accomplish the customers’ needs with
accommodation for the marketing functions, logistics,
core process, and its interfaces.
 The innovator develops key elements of the value
chain:
 customer demand management information though the following
processes: forecasting,
 synchronizing and service management;
 and by reevaluating, reorganizing and reengineering the process as
continuous options with no disruptions in the product flow .
 This infrastructure would include planning and
technical development segments; materials and
procurement process; production and
manufacturing; and finally, warehousing and
logistics.

11. Competences
in the Industry
4.0
 Companies which operating in the Industry 4.0
era require specific resources and
competences at different levels.
 Top managers and technical experts must have
the insight to understand the dynamics of
market development and to recognize
opportunities through intense activity of
scanning and monitoring of changes.
 Radical innovations/changes in existing and
new ones, through new strategic concepts.
 CREATIVITY – one of the most important
items!!!

12. Competences
in the Industry
4.0

13. Industry 4.0 in
education
 New era will require highly skilled professionals
in science, engineering and technology.
 Higher education and training institutions:
upgraded and new programmes to outfit the
eminent Industry 4.0. jobs.
 Transformation in the education sector.
 Computers and artificial intelligence have already
forayed into the education sector to improve
learning for students and for experts.
 Such new flexible digital learning systems has to
prepare employees for the highly digital
environment in Industry 4.0.

14. Industry 4.0
ecosystem
 The Industry 4.0 ecosystem will have more
interactions among people, machines, and
digital technologies.
 IIoT for manufacturing will support the
changeover to self-managed manufacturing
competencies.
 Interoperability supplements the
determination of IIoT solutions springing from
Industry 4.0 and evolving into a smart
ecosystem as shown in following slide.

15. Industry 4.0
ecosystem

16. Industry 4.0
ecosystem
Industry 4.0 is interlinked with data and
communication technologies to build smart
products in a factory.
For example, various techniques such as 3D
Printing, andVirtual and Augmented
Reality will provide customization and
need satisfactions for customers in the
market
This information process impacts on the
manufacturing process and helps to build
smarter products and services.

17. Conclusion
 The emerging Industry 4.0 ecosystem - business
opportunities in meeting customer needs.
 More dynamic interactions among people,
machines, and digital technologies.
 Companies: develop and capitalize on dynamic
capabilities - learning about and from customers
through customer relationships.
 Higher education and training institutions will need
to offer upgraded and new programmes for highly
skilled professionals.
 These proactive strategies would allow Industry 4.0.
future smart products, services, and employment
opportunities for everyone.

18. Thank you! QUESTIONS?