Veritas Managed Backup Services eBook

VERITAS™
MANAGED BACKUP SERVICES
RELIABLE BACKUP TO
PROTECT YOUR DATA,
YOUR BUSINESS, AND
YOUR REPUTATION

WHAT IS THE STATUS OF YOUR
CURRENT BACKUP ENVIRONMENT?
“Every year, global businesses armed with traditional backup and DR
solutions lose more than $50 billion due to application downtime—
$26.5 billion in the United States alone. As a result, U.S. businesses lose
roughly $20 billion each year to permanent data loss, and 40 percent of
businesses that experience a massive data loss never reopen.” 1
of IT pros reported
learning the ins and
outs of all solutions was
a major challenge.
of IT pros said
that using multiple
backup tools actually
increases risk.
of IT pros report that it’s
difficult to fully recover
a business after a
disaster because each
tool works differently.
1
eWeek, “Why Conventional Backup, Disaster Recovery Systems Fail,” Chris Preimesberger, December 4, 2014
2 © 2015 Veritas Technologies LLC. All rights reserved.

YOU AND YOUR BUSINESS DESERVE BETTER
Veritas Managed Backup Services (MBS) offers monitoring,
management, and support for your Veritas NetBackup™
environment.
Improve security
through better
protection of
your data
Gain operational
savings
Meet internal
and regulatory
requirements
Save time and
focus internal
resources on
strategic tasks
Ensure best
practices are up to
ITIL standards
Invest based on
reliable data

BACKUP TO MOVE AHEAD
Lead the way to an advanced backup environment
Veritas MBS provides:
Some MBS customers started with backup success rates as low as 80%,
60%, and even 40% in one case … these customers subsequently
achieved, and still maintain, 98% or better.1
Proactive monitoring
and management
World-class
NetBackup experts
Full transparency for
optimal data security
Rapid issue
response times
Excellent backup
success rates
Best practices based
on deep and wide
industry experience
1
Based on actual MBS data and customer telemetry as per Services Descriptions. http://go.symantec.com/managedserviceterms

PROACTIVE MONITORING AND
MANAGEMENT TO MINIMIZE ISSUES
▉▉ 24/7 monitoring of critical metrics—not just during
business hours
▉▉ Real time incident remediation—day or night
▉▉ Guaranteed service levels, backup success rates, and critical
restore response time
▉▉ Expert execution of updates and upgrades, plus planning for
growth in your backup environment
Before MBS, several customers planned to purchase additional
infrastructure to resolve backup performance issues. The MBS team
determined that misconfigured virus scans and network bottlenecks were
causing performance degradation. The team helped reconfigure the virus
scans, which resolved the network bottlenecks. Performance increased,
eliminating the need to purchase additional infrastructure.1
1
Based on an actual customer example in 2011–2012.

LET WORLD-CLASS NETBACKUP
EXPERTS SAFEGUARD YOUR DATA
▉▉ Assigned Service Delivery Manager provides clear
communication to you and your team
▉▉ Experts with access to all of Veritas’ advanced technical
resources deliver superior protection and fast issue resolution
▉▉ Root cause analysis for continual improvement
▉▉ Proactive capacity planning to help ensure that your data
stays protected
▉▉ Full service transparency lets you validate that your data
is protected
Because MBS monitors 24/7, issues are caught in near real time.
This translates into a Time to Resolution that may potentially be
80%–90% shorter with MBS than without.1
1
Based on actual before and after comparisons of our existing customers support matrix.

PROMOTE AND NURTURE BACKUP SUCCESS
▉▉ Access to real-time reports
and metrics via online portal
▉▉ Monthly status delivery and
quarterly business reviews
▉▉ Onsite delivery resources
available if required
Customer A
Without MBS With MBS
40.84%
20
40
60
80
100
84.48%
80.21%
60.24%
99.85% 99.99% 99.93% 99.90%
Customer B
Monthly Average Backup Success Rates with Managed Backup Services
(actual MBS customer data)1
Customer C Customer D
1
Based on actual before and after comparisons of our existing customers support matrix in 2011–2012.

EFFECTIVE BACKUPS, SAFE DATA,
STRONG BUSINESS
▉▉ SLAs are guaranteed and enforced
▉▉ Incidents managed and escalated 24/7 to help ensure
backup success
▉▉ Predictable costs and maximum value from NetBackup solution
▉▉ Full transparency with insight at your fingertips
An MBS customer believed they needed to invest in additional
storage capacity, but didn’t know how to justify it. MBS completed
a comprehensive review of their backup policy configuration and
retention requirements, then provided the IT staff the data
required to confidently submit a significant CapEx request.
The request was approved.1
1
Based on an actual customer experience in 2012.

COST-EFFECTIVELY BACKUP
Savings come from:
▉▉ Direct staffing costs
recoverable costs from out-tasking staff to Veritas
▉▉ Technology costs
cost savings from the more efficient use of disk arrays,
tape drives, and tape media
▉▉ Backup/restore operations costs
lower cost of reporting, policies and procedures, and
other costs of running backup and recovery operations
Average annual savings
from out-tasking backup
and recovery operations to
Managed Backup Services.
$250,000
average savings in
operational costs in the
first year alone.1
15–25%
1
Symantec White Paper, “Measuring the Economic Benefits of Symantec Managed Backup Services,” March 2009

WITH VERITAS MANAGED
BACKUP SERVICES
▉▉ 98 percent or better backup success rates1
▉▉ A designated Service Delivery Manager for
your business
▉▉ Regular delivery status and business reviews
▉▉ Maximum value from your backup solution
▉▉ The peace of mind of knowing that your backups are
complete, your data is available, and your business is safe
Increase security, accountability, and preparedness
Save time, money, and resources
1
See Service Level Agreement http://go.symantec.com/managedserviceterms

Veritas Managed Backup Services eBook

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