A presentation created for Veritas Business Critical Services Premier, highlighting the service offerings to simplify support, maximize return and protect your infrastructure.

1. Recover Greater Value
Veritas Business Critical Services Premier

2. A proactive service delivery model
Veritas Business Critical Services Premier includes:
Simplify support, maximize return, and protect your infrastructure.
A named services
expert designated
for your business
Rapid response
issue resolution
Proactive
planning and risk
management
Included access
to Veritas
technical education
1 2
3 4
2 © 2015 Veritas Technologies LLC. All rights reserved.

3. Gain a champion inside Veritas
Get expert proactive help from your Business Critical
Account Manager (BCAM) who understands your
business needs.
IMPACT
• Acts as a single point of contact for your critical cases
• Customizes Support Services to fit your business needs
• Coordinates more seamless software upgrades and migrations
• Helps organize staff training/education through Veritas
Education Services
• Acts as a trusted advisor to help you succeed
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Simplify, Maximize, Protect
3 © 2015 Veritas Technologies LLC. All rights reserved.

4. Speed issue resolution with priority
access to experienced technicians
• If it breaks, we fix it. Your issues get priority treatment.
• Only highly experienced technicians are assigned to
resolve your issues—onsite if necessary.
• BCAM oversight helps you get the best Veritas has to offer
• Post-issue, you’ll have case history reports, root cause analysis, and
post-mortem analysis for continual improvement
IMPACT
• Reduces risk
• Mitigates the impact of failure
• Improves stability and reliability
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Simplify, Maximize, Protect
4 © 2015 Veritas Technologies LLC. All rights reserved.

5. Win with proactive planning
and management
• A Business Critical Engineer (BCE) works with you to optimize
your Veritas environment to suit your business needs.
• Support extensions for select product families give you more
time to plan.
IMPACT
• Helps minimize downtime by identifying potential issues before they
impact performance
• Use each product feature fully to get the most value from your
software investment
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Simplify, Maximize, Protect
5 © 2015 Veritas Technologies LLC. All rights reserved.

6. Maximize staff effectiveness with
Veritas Education Services
• Empower your staff to fully utilize product
features and capabilities.
• Instructor-led trainings and online courses will help your staff get
the most from their Veritas technology.
IMPACT
• Less human error
• Increased productivity
• Fuller, more efficient use of technology
• Reduction of staff knowledge gaps that hamper efficiency
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Simplify, Maximize, Protect
6 © 2015 Veritas Technologies LLC. All rights reserved.

7. Veritas
Business
Critical
Services
Premier
Maximize
Get proactive help from
highly experienced
technicians who help you
maximize the value of your
technology investment.
Simplify
A single point of contact
who acts as your
champion within Veritas.
Protect
With rapid issue
resolution and access to
technical education for
your staff, you’ll
minimize downtime.
7 © 2015 Veritas Technologies LLC. All rights reserved.

8. Simplicity
A named services expert to help you manage
your support experience.
Speed
Rapid, priority response by product experts,
onsite if necessary.
Stability
Experienced technicians to help you tune your
Veritas technology.
Knowledge
Access to instructor-led training and a vast library
of online courses.
Peace
Experts working with you to help prevent issues—
and there to help if they occur.
Value
Product features optimally utilized to get the most
from your technology investment.
Business
Critical
Services
Premier
A rigorous, proactive
service offering
for the large
enterprise
8 © 2015 Veritas Technologies LLC. All rights reserved.

9. Recover greater value with
Veritas Business Critical
Services Premier

10. Thank you!
© 2015 Veritas Technologies LLC. All rights reserved. Veritas and the Veritas Logo are trademarks or registered trademarks of Veritas
Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
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