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RECOVER
GREATER VALUE
VERITAS BUSINESS
CRITICAL SERVICES
PREMIER
AVOID THE DOWNTIME; AVOID THE COSTS
Make sure your information management technology
is doing its best, so you can do your...
Simplify
A single point of
contact who acts
as your champion
within Veritas.
Maximize
Proactive help from
highly experienc...
WHY BUSINESS CRITICAL SERVICES PREMIER
IS DIFFERENT
Veritas BCS Premier includes:
1 2 3 4
A named services
expert designat...
Your Business Critical Account Manager (BCAM) gets to know
your business needs.
The BCAM
•	Acts as single point of contact...
With Business Critical Services, your issues get expert,
priority treatment. Only experienced technicians work to resolve
...
A Veritas Business Critical Engineer (BCE) works with you to
optimize your Veritas environment to suit your business needs...
Empower your staff to fully utilize product features and capabilities.
Both instructor-led trainings and online courses ar...
VERITAS SUPPORT IS FLEXIBLE TO SUIT ENTERPRISE NEEDS
•	 A named services expert designated
for your business
•	 Rapid resp...
Simplicity
A named services expert to help you manage your support experience.
Stability
Experienced technicians to help y...
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Veritas BCS eBook

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An eBook created for Veritas Business Critical Services Premier, highlighting the service offerings to simplify support, maximize return and protect your infrastructure.

Publicada em: Tecnologia
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Veritas BCS eBook

  1. 1. RECOVER GREATER VALUE VERITAS BUSINESS CRITICAL SERVICES PREMIER
  2. 2. AVOID THE DOWNTIME; AVOID THE COSTS Make sure your information management technology is doing its best, so you can do yours “Every year, global businesses armed with traditional backup and DR solutions lose more than $50 billion due to application downtime— $26.5 billion in the United States alone. As a result, U.S. businesses lose roughly $20 billion each year to permanent data loss, and 40 percent of businesses that experience a massive data loss never reopen.”1 62% of respondents retrieve archived data on a daily or weekly basis. Source: Active Archive, “Archiving Poised for Growth for Long Term Data Protection, ESG Research Finds,” July 2014 1 eWeek, “Why Conventional Backup, Disaster Recovery Systems Fail,” Chris Preimesberger, December 4, 2014 2 © 2015 Veritas Technologies LLC. All rights reserved.
  3. 3. Simplify A single point of contact who acts as your champion within Veritas. Maximize Proactive help from highly experienced technicians who help you maximize the value of your technology investment. Protect Rapid issue resolution and access to technical education for your staff to minimize downtime. VERITAS BUSINESS CRITICAL SERVICES 3 © 2015 Veritas Technologies LLC. All rights reserved.
  4. 4. WHY BUSINESS CRITICAL SERVICES PREMIER IS DIFFERENT Veritas BCS Premier includes: 1 2 3 4 A named services expert designated for your business Rapid response issue resolution by the most experienced technicians Proactive planning and risk management Included access to Veritas technical education 4 © 2015 Veritas Technologies LLC. All rights reserved.
  5. 5. Your Business Critical Account Manager (BCAM) gets to know your business needs. The BCAM • Acts as single point of contact for your critical cases • Customizes Support Services to fit your business • Coordinates more seamless software upgrades and migrations • Helps organize staff training/education through Veritas Education Services A trusted advisor with expert access to Veritas resources, the BCAM works to help you succeed. THE BUSINESS CRITICAL ACCOUNT MANAGER – YOUR CHAMPION INSIDE VERITAS 1 5 © 2015 Veritas Technologies LLC. All rights reserved.
  6. 6. With Business Critical Services, your issues get expert, priority treatment. Only experienced technicians work to resolve your issues. BCAM oversight helps you get the best Veritas has to offer. When necessary, you’ll even have onsite engineer response. Once the issue is resolved, you’ll have case history reports, root cause analysis, and post-mortem analysis to facilitate continual improvement. The end result is reduced risk, less impact from failures, and improved system reliability. 74 CIO Magazine, “The New Reality of Service & Support – Value takes center stage” YOUR ISSUES QUICKLY RESOLVED BY EXPERIENCED TECHNICIANS 2 % of respondents consider advanced expert services such as escalation management and prioritized support, as well as dedicated technical resources as critical to supporting their business. 6 © 2015 Veritas Technologies LLC. All rights reserved.
  7. 7. A Veritas Business Critical Engineer (BCE) works with you to optimize your Veritas environment to suit your business needs. • Help minimize downtime by identifying potential issues before they impact performance • Use each product feature fully to get the most value from your software investment In addition, Business Critical Services extends the support lifecycle of select product families to give you more time to plan. “...the most effective support strategies focus on maximizing value.” MetricNet presentation, HDI Service and Support Conference, April 3, 2014 PROACTIVE PLANNING AND MANAGEMENT PREVENTS ISSUES AND MAXIMIZES RETURNS 3 7 © 2015 Veritas Technologies LLC. All rights reserved.
  8. 8. Empower your staff to fully utilize product features and capabilities. Both instructor-led trainings and online courses are included to help your staff get the most from Veritas technology. Staff education will help you: • Minimize human error • Increase productivity • Make fuller, more efficient use of technology • Eliminate staff knowledge gaps that hamper productivity Fewer staff errors means less downtime, which results in lower costs. REDUCE STAFF ERRORS, BOOST STAFF EFFECTIVENESS WITH VERITAS EDUCATION SERVICES 4 While the overall number of data loss incidents has decreased, the volume of lost data has increased by 108% over the last two years. Eduard Kovacs, “Downtime and Data Loss Cost Enterprises $1.7 Trillion Per Year: EMC,” Security Week 8 © 2015 Veritas Technologies LLC. All rights reserved.
  9. 9. VERITAS SUPPORT IS FLEXIBLE TO SUIT ENTERPRISE NEEDS • A named services expert designated for your business • Rapid response issue resolution by the most experienced technicians • Proactive planning and risk management • Included access to Veritas technical education • Onsite support assistance • Personalized access to a designated engineer with the highest level of technical expertise for a specific product Business Critical Services Premier Remote Product Specialist (RPS) Veritas Business Critical Services • 24/7 access to technical support engineers • Regular maintenance to keep your environment current Veritas Essential Support 9 © 2015 Veritas Technologies LLC. All rights reserved.
  10. 10. Simplicity A named services expert to help you manage your support experience. Stability Experienced technicians to help you tune your Veritas technology. Speed Rapid, priority response by product experts, onsite if necessary. Knowledge Access to instructor-led training and a vast library of online courses. Value Product features optimally utilized to get the most from your technology investment. Peace Experts working with you to help prevent issues—and there to help if they occur. BUSINESS CRITICAL SERVICES PREMIER A rigorous, proactive service offering for the large enterprise 10 © 2015 Veritas Technologies LLC. All rights reserved.

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