An eBook created for Veritas Business Critical Services Premier, highlighting the service offerings to simplify support, maximize return and protect your infrastructure.

1. RECOVER
GREATER VALUE
VERITAS BUSINESS
CRITICAL SERVICES
PREMIER

2. AVOID THE DOWNTIME; AVOID THE COSTS
Make sure your information management technology
is doing its best, so you can do yours
“Every year, global businesses armed with traditional backup
and DR solutions lose more than $50 billion due to application
downtime— $26.5 billion in the United States alone.
As a result, U.S. businesses lose roughly $20 billion each year
to permanent data loss, and 40 percent of businesses that
experience a massive data loss never reopen.”1
62%
of respondents retrieve
archived data on a daily
or weekly basis.
Source: Active Archive, “Archiving Poised for Growth for Long Term
Data Protection, ESG Research Finds,” July 2014
1 eWeek, “Why Conventional Backup, Disaster Recovery Systems Fail,” Chris Preimesberger, December 4, 2014
2 © 2015 Veritas Technologies LLC. All rights reserved.

3. Simplify
A single point of
contact who acts
as your champion
within Veritas.
Maximize
Proactive help from
highly experienced
technicians who help
you maximize the value
of your technology
investment.
Protect
Rapid issue resolution
and access to technical
education for your staff
to minimize downtime.
VERITAS BUSINESS CRITICAL SERVICES
3 © 2015 Veritas Technologies LLC. All rights reserved.

4. WHY BUSINESS CRITICAL SERVICES PREMIER
IS DIFFERENT
Veritas BCS Premier includes:
1 2 3 4
A named services
expert designated for
your business
Rapid response issue
resolution by the most
experienced technicians
Proactive planning and
risk management
Included access to
Veritas technical
education
4 © 2015 Veritas Technologies LLC. All rights reserved.

5. Your Business Critical Account Manager (BCAM) gets to know
your business needs.
The BCAM
• Acts as single point of contact for your critical cases
• Customizes Support Services to fit your business
• Coordinates more seamless software upgrades and migrations
• Helps organize staff training/education through
Veritas Education Services
A trusted advisor with expert access to Veritas
resources, the BCAM works to help you succeed.
THE BUSINESS CRITICAL ACCOUNT MANAGER –
YOUR CHAMPION INSIDE VERITAS
1
5 © 2015 Veritas Technologies LLC. All rights reserved.

6. With Business Critical Services, your issues get expert,
priority treatment. Only experienced technicians work to resolve
your issues.
BCAM oversight helps you get the best Veritas has to offer.
When necessary, you’ll even have onsite engineer response.
Once the issue is resolved, you’ll have case history reports,
root cause analysis, and post-mortem analysis to facilitate
continual improvement.
The end result is reduced risk, less impact from failures,
and improved system reliability.
74
CIO Magazine, “The New Reality of Service & Support –
Value takes center stage”
YOUR ISSUES QUICKLY RESOLVED
BY EXPERIENCED TECHNICIANS
2
% of respondents
consider advanced
expert services
such as escalation management
and prioritized support, as well as
dedicated technical resources
as critical to supporting
their business.
6 © 2015 Veritas Technologies LLC. All rights reserved.

7. A Veritas Business Critical Engineer (BCE) works with you to
optimize your Veritas environment to suit your business needs.
• Help minimize downtime by identifying potential issues before they
impact performance
• Use each product feature fully to get the most value from your
software investment
In addition, Business Critical Services extends the support lifecycle
of select product families to give you more time to plan.
“...the most
effective support
strategies focus on
maximizing value.”
MetricNet presentation,
HDI Service and Support Conference,
April 3, 2014
PROACTIVE PLANNING AND MANAGEMENT
PREVENTS ISSUES AND MAXIMIZES RETURNS
3
7 © 2015 Veritas Technologies LLC. All rights reserved.

8. Empower your staff to fully utilize product features and capabilities.
Both instructor-led trainings and online courses are included
to help your staff get the most from Veritas technology.
Staff education will help you:
• Minimize human error
• Increase productivity
• Make fuller, more efficient use of technology
• Eliminate staff knowledge gaps that hamper productivity
Fewer staff errors means less downtime, which results in lower costs.
REDUCE STAFF ERRORS, BOOST
STAFF EFFECTIVENESS WITH VERITAS
EDUCATION SERVICES
4
While the overall
number of data loss incidents
has decreased,
the volume of lost data
has increased by
108%
over the last two years.
Eduard Kovacs, “Downtime and Data Loss Cost
Enterprises $1.7 Trillion Per Year: EMC,” Security Week
8 © 2015 Veritas Technologies LLC. All rights reserved.

9. VERITAS SUPPORT IS FLEXIBLE TO SUIT ENTERPRISE NEEDS
• A named services expert designated
for your business
• Rapid response issue resolution by
the most experienced technicians
• Proactive planning and risk management
• Included access to Veritas technical education
• Onsite support assistance
• Personalized access to a
designated engineer with
the highest level of
technical expertise for a
specific product
Business Critical
Services Premier
Remote Product
Specialist (RPS)
Veritas
Business Critical
Services
• 24/7 access to technical support engineers
• Regular maintenance to keep your environment current
Veritas
Essential Support
9 © 2015 Veritas Technologies LLC. All rights reserved.

10. Simplicity
A named services expert to help you manage your support experience.
Stability
Experienced technicians to help you tune your Veritas technology.
Speed
Rapid, priority response by product experts, onsite if necessary.
Knowledge
Access to instructor-led training and a vast library of online courses.
Value
Product features optimally utilized to get the most from your technology investment.
Peace
Experts working with you to help prevent issues—and there to help if they occur.
BUSINESS
CRITICAL
SERVICES
PREMIER
A rigorous, proactive
service offering
for the large
enterprise
10 © 2015 Veritas Technologies LLC. All rights reserved.