Case Study written for Clinicient Physical Therapy Software, outlining the challenges Northwest Rehabilitation Associates had been facing within their practice, and how Clinicient software was implemented to solve those challenges, and improve efficiency by up to 60%.

1. Clinic Upholds Patient Care and
Improves Efficiency 55-60% by
Using Clinicient
Company Overview
Based in the Willimette Valley, Northwest Rehabilitation Associates has been serving
the Oregon community for eight years. President and owner Mike Studer has been a
physical therapist for 21 years. He started the clinic focusing mainly on neurological
rehabilitation and geriatric care before expanding his practice to meet a wide variety of
customer needs.
The clinic offers a personal experience with emphasis on one-to-one time between
patients and specialists. Fourteen staff members including a team of physical,
occupational, and speech therapists, serve the unique concerns of their patients.
Northwest Rehabilitation Associates works within government regulations which require
electronic medical records, but above all, the clinic prides itself on being passionate
about their work and always putting the patient first.
Business Challenge
Northwest Rehabilitation Associates needed an efficient software system to manage
their office needs including documentation, scheduling, and payment collection,
while still maintaining the personal focus of the clinic. Creating an atmosphere which
encouraged the highest level of patient care was very important to the clinic and their
future success.
As Studer explained, “Our motto is specialist care with a personal touch, so we really
want to make sure that we bring patients an individual clinician that knows and is a
specialist in their condition.”
One of the main challenges for Northwest Rehabilitation Associates was a lack
of functionality to efficiently create electronic medical records in order to ensure
“Our motto is
specialist care with a
personal touch, so we
really want to make
sure that we bring
patients an individual
clinician that knows
and is a specialist in
their condition.”

2. “I found Jerry
Henderson, one of the
founders of Clinicient,
to be extremely
approachable, available
to guide me through the
process and offer me
some of the one-to-one
tutorials that I needed
in order to understand
how to fully utilize
Clinicient and get the
most business value
out of the software.”
compliance with increasingly strict government regulations on documentation. They
were also in need of an effective scheduling system to maintain the fiscal viability of the
clinic, and a partner who would represent them respectfully when dealing with billings
and collecting payments. Finding a software solution that was both adaptable and easy
to work with was also essential to enable staff to focus primarily on their patients.
Prior to opening his business, Studer researched competitor software providers
extensively, interviewing several electronic medical record companies to find a fit for his
clinic’s unique needs. Clinicient stood out as they offered a personal tool which could
be manipulated to suit his business.
“Clinicient was really able to offer me that ability to modify my templates and to make
the electronic medical record my own in a user-friendly manner,” said Studer.
Solution
Clinicient worked with Northwest Rehabilitation Associates to install a comprehensive
software solution customized to meet the unique needs of the clinic. Working inter-
actively with the clinic, they developed a mutually respectful relationship along the way.
“I found Jerry Henderson, a physical therapist and one of the founders of Clinicient, to
be extremely approachable, available to guide me through the process and offer me
some of the one-to-one tutorials that I needed in order to understand how to fully utilize
Clinicient and get the most business value out of the software,” said Studer.
Clinicient provided customizable templates for diagnosing patients and electronic
medical records. The software could also run on multiple platforms, so staff could use
devices to wirelessly access their patient schedule and medical record. The software
enables staff to provide complete, accurate and compliant documentation, allowing
Studer and his team to focus on providing exceptional care for patients.
Clinicient continually works with the clinic to ensure the system is optimized for their
needs and the software is consistently improving through feedback. They work to
anticipate the needs of North West Rehabilitation Associates to deliver ongoing
business value.
Case Study Page 2
Clinicient 1515 SW Fifth Ave. Suite 950 | Portland, OR 97201 • clinicient.com

3. Realized Benefits for Northwest Rehabilitation Associates
Clinicient improved Northwest Rehabilitation Associates’ physical therapy business,
while also improving their patients’ experience by maintaining the personalized
approach of the clinic. With Clinicient’s comprehensive, physical therapy software,
Northwest Rehabilitation was able to increase efficiencies while streamlining the
information flow and simplifying operations.
Ease of administration and effective scheduling
Using Clinicient software has made scheduling extremely easy and efficient for the
clinic. When a patient cancels on late notice or needs to reschedule, the software
automatically tracks other patients who might be able to fill the open time slot by going
through the waiting list and any rescheduled appointments from earlier in the week.
Filling schedule gaps quickly and easily ensures an optimal schedule for therapists and
maximized profit for the business.
Analyses of schedules over time has proven how productivity within the clinic has
increased, with dramatically improved administration and control.
“I’m able to look at and analyze how the clinic’s doing today, how the clinic has
done over this past quarter, and how we’re doing on trends in terms of no shows,
cancellations and productivity,” says Studer.
Confidence in regulatory compliance
With increasingly strict rules pertaining to overbilling insurance companies and
undocumented transactions, clinics everywhere are choosing to switch to one
comprehensive system for both the electronic medical records and the electronic
billing to ensure compliance with government regulations. Not being compliant with
all regulations could lead to fraud charges or no reimbursement for services and
lost revenue. Clinicient has made compliance simple for Northwest Rehabilitation
Associates as the software ensures that therapists documentation demonstrates
medical necessity and always supports billing claims. Clinicient keeps on top of any
changes in the system, automatically updating new regu-lations and offering detailed,
“With Clinicient, it’s
like having a personal
representative that I
don’t have to employ,
pay benefits for, that
is always looking out
for my best interests
in terms of how we’re
reimbursing, keeping
up with current trends
and regulations,
and what we could
be missing. It is an
absolutely invaluable
tool.”
Case Study Page 3
Clinicient 1515 SW Fifth Ave. Suite 950 | Portland, OR 97201 • clinicient.com

4. educational webinars to explain new rules. With Clinicient, Northwest Rehabilitation
Associates feel confident that they are always up to date.
“With Clinicient, it’s like having a personal representative that I don’t have to employ,
pay benefits for, that is always looking out for my best interests in terms of how we’re
reimbursing, keeping up with current trends and regulations, and what we could be
missing. It is an absolutely invaluable tool,” said Studer.
Personalized patient care through web-based technology
Integrated use of technology means that therapists can sit face-to-face with their
clients and communicate with them, engaging and developing a relationship, while still
documenting important information.
Being able to maintain 1:1 engagement is one of the most important things for
therapists, according to Studer, who added that “keeping eye contact with the patient
while you are recording their performance and continuing to demonstrate their
improvements is essential.”
Using Clinicient software across many platforms has also helped improve flexibility
for workers, who can now easily access their schedules and see when their patients
are arriving in real time. Real time sharing of information and schedules creates a more
cohesive team that ultimately benefits Northwest Rehabilitation Associates
as a business.
Superior representation and advocacy for billing with 55-60% greater efficiencies
Studer says that letting Clinicient handle payment collection allows him and his
associates to focus on giving the absolute best patient care while at the same time
being “able to maximize our productivity and collect that revenue that we’ve rightly
earned.” Clinicient’s easy-to-use system and respectful representation is essential to
fiscal viability for Northwest. The system is so effective versus a paper-based billing and
documentation system that Studer estimates the company to be 55-60% more efficient
by using the Clinicient software.
As a whole, Studer says, “I’ve never really looked back at any other provider
because of our confidence in Clinicient for their ability to stay ahead of us in terms
of all the trends in reimbursement and technology. They continue to offer more than
we’ve ever expected.”
About Clinicient
Clinicient is a combination of the words “clinic” and “efficient”. And that’s the essence
of who we are. Founded in 1998 by Physical Therapist Jerry Henderson, we focus
exclusively on providing Outpatient Rehabilitation business solutions.
We are dedicated to helping private practices in Outpatient Rehabilitation succeed.
And we do it by offering a unique combination of integrated EMR and billing software,
efficient business processes, decades of outpatient rehabilitation billing experience and
an unprecedented knowledge base of payer rules.
For more information call 1.877.312.6494 or visit us online.
Case Study Page 4
“As a whole I’ve
never really looked
back at any other
provider because
of our confidence in
Clinicient for their ability
to stay ahead of us in
terms of all the trends
in reimbursement
and technology They
continue to offer
more than we’ve ever
expected.”
Clinicient 1515 SW Fifth Ave. Suite 950 | Portland, OR 97201 • clinicient.com