The document provides a summary of an individual's work experience and qualifications. They have over 13 years of experience in IT fields including networking, hardware support, and management roles. Currently, they work in help desk support at a hospital, assisting over 1,000 users and 2,000 devices. Their education includes an honors degree in wireless networking and certificates in business management and customer support. They have strong technical skills across operating systems, networking protocols, and remote access tools as well as management abilities in team leadership, customer service, and communication.

1. Profile
With more than thirteen years of total experiences in different working fields I have built a solid
working personality, along with strong technical skills and Engineers view of how either day to
day issue or new challenges to be faced and to be resolved. Now seeking to respond to new
challenges and contribute to effective marketing of your organization in new environment.
Experienced with local and international IT organizations.
Experience
ADVNCED LLC CEO, IT Training, IT Networking. Intelligent Security since 2006
Founder and CEO of ADVNCED LLC, partner with Trust-IT.gr, Working in training filed of
intelligent security. IT networks infrastructure development and implementation. Developing in-
house training programs gathering both of our IT and management field experiences.
Help Desk Support, HIS, SQUH, Muscat, 2010-Current
With more than five applications HIS providing for running all of SQU hospital electronic
services, more than one thousand PC, and more than tow thousand peripheral device most of
them networking devices; my duty is to provide first line support. To know every program
running, every PC location and user ID, to provide solution in the quickest time possible.
Identifies every issue and flowing up with the user until solution is confirmed.
Hardware workshop, HIS, SQU, SQUH, Muscat 2008-2010
Working, in hardware technician in the workshop was one of my major’s takes, transfer the user
data and restore the new PC to the same sting and programing to the user. Full understanding of
Windows XP, and Windows7 products line. Solving Driver internal and peripheral devices
connected to the Motherboard.
Technician, HIS, SQUH, SQU, Muscat, 2008- 20010
Before getting the Honor Eng. Networking decided to change the environment to work for a
larger organization. Identify daily computers errors such as Hardware failure or software was
only small part of the daily work. Assuring the compatibility between each hardware and
Ibrahim Abdul-Razaq Al-Balushi
PO BOX 18/122, AL-Mabillah, Muscat, Oman
M: +968 95120866
E: ibraheemoman@gmail.com

2. software in the hospital. Analyze new issues, and assigning them to the section responsible about.
Interconnecting between the user facing the technical problem and the internal section.
CEO, IT Scope, KOM, Muscat ––2006-2008
Due the work loyalty I have, and with the passion of challenges one of my fields asked me to help
him starting his won IT business. It was a new scope for me where I was not only in the
management sector but also doing most of the tasks such as technical and management. Projects
involved in, computers and peripherals devices installing and configuration, Networking servers,
Microsoft server, Train the trainers with ITA
Supplier, Royal Air Force ––1996-2002
Responsible about admin and supply for any logistic stock. Working in military with discipline
learning and building skills of responsibility. With more than six year of military environment it
built a fully sanctification of work nature.
. Education
. 1- Honors Degree in Wireless Networking, final project in VOIP 2011
. 2- Diploma Wireless Networking 2007
. 3- Certificate in Supply and logistics 1997
Other Certificates
• How to run a small business.
• Costumer support
• English public Speaking.
IT Skills
• Fully understand IT/IP protocol layer
• Active directory
• Direct user support
• Hardware analyzing issues
• Software analyzing issue
• Familiar with IOS, android & windows environments
• Remote access applications

3. • Remote access support
• Inventory
• Hardware workshop
• Familiar with most of the PC peripherals, CD, DVD, Blue-ray, projectors
Management Skills
• Teamwork
o Supportive, facilitator, organized coordinator, deliverer, imaginative, delegator, open-
minded.
• Leadership
o Dynamic, motivator, team-builder, confidence booster, energetic, capable, outward looking,
accountable, visionary.
• Interpersonal Skills
o Listener, adviser, counselor, politically aware, initiator, professional, co-operative,
constructive, assertive
• Customer orientation
o Welcoming, friendly, caring, approachable, constructive, o Accommodating, tactful,
diplomatic, tolerant
• Oral communication
o Educator, trainer, communicator, presenter, promoter, influencer, humorous, empathetic,
telephone skills
• Foreign Language
o English language skills, cultural awareness, international experience, written and oral
expertise, sensitivity
Self-Reliance Skills:
• Self-awareness/Confidence

4. o Purposeful, focused, reflective, perceptive, honest, self-belief, objective, realistic, balanced
• Self-promotion skills
o Positive, persuasive, pleasant, proactive, persistent, ambitious, opportunistic, promoter
• Initiative and pro-activity
Professional Courses
• A+
• CCNA
• CCNA Security
• CCNP
• ITIL
Referrals
Further reference is available when requested.