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Solution Readiness Support Training Trend Micro Worry-Free Business
Solution Readiness Support Training Trend Micro Worry-Free Business Module 1
Trend Micro Worry-Free Business Security Module 1 Introduction to the Trend Support Team
Module Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Trend Micro Support Team ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Welcome to Worry Free Training! ,[object Object],[object Object],[object Object],[object Object],[object Object]
What’s in the Training Pack ,[object Object],[object Object],[object Object]
WFBS New Starter Training Course Contents ,[object Object],[object Object],[object Object],[object Object]
Agenda: Three hats of Trend Micro ,[object Object],[object Object],[object Object],[object Object]
Marketing and Selling WFBS ,[object Object],[object Object],[object Object],[object Object]
WFBS in everyday use ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The World of WFBS Technical Support ,[object Object],[object Object],[object Object],[object Object]
The player/coach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Worry Free Business Security New Starter Learning Project ,[object Object],[object Object],[object Object]
The Worry Free Business Security New Starter Learning Project ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to study WFBS at Trend Micro ,[object Object],[object Object],[object Object],[object Object],[object Object]
How to study WFBS at Trend Micro ,[object Object],[object Object],[object Object],[object Object],[object Object]
What Training Material is available for me as a new starter? ,[object Object],[object Object],[object Object],Documentation & Support Administrator's Guide  Installation Guide  ReadMe  ,[object Object],[object Object],[object Object],[object Object]
What Training Material is available for me as a new starter? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to use this training pack ,[object Object],[object Object],[object Object],[object Object],[object Object]
How to use this training pack ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WFBS New Starter Training Course Contents ,[object Object],[object Object],[object Object],[object Object]
Module Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You

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Mod1 wfbs new starter

Notas do Editor

  1. Control Manager 3.5  2006 Trend Micro Incorporated
  2. Control Manager 3.5  2006 Trend Micro Incorporated
  3. Control Manager 3.5  2006 Trend Micro Incorporated This portion of today’s training will focus on Worry Free Business Security. We’ll highlight some of the new features of version 6, which was just released last June. Worry Free Business Security is made up of different parts: the Security Server, the Security Dashboard, the Client/Server Security Agents, and the Messaging Security Agent. We’ll talk about the different ways to deploy and install these parts, both the Security Server and the CSA. To get a better understanding of each component, we’ll perform an installation. First we’ll install the Security Server, and then install a CSA client that we can use as an example in our discussion. We’ll go over the major features of WFBS, and point out some of the Best Practices or settings that we recommend. We’ll go over a lot of the common tasks and questions you might face when you’re out in the field using WFBS.
  4. The typical customer of Worry Free customer is either Part of a small business which does not have an IT department. He may be quite untechnical. He is depending on you to solve his problems. He wants a Worry Free life Part of a small business looking after other Trend Micro customers. His time is money, so he doesn’t want to waste it You can’t depend on either of them to identify or solve problems. That’ s your job!
  5. The carrot is the solution the customer is looking for. The stick is the process we need to follow to get him to carry out the troubleshooting steps
  6. Control Manager 3.5  2006 Trend Micro Incorporated This portion of today’s training will focus on Worry Free Business Security. We’ll highlight some of the new features of version 6, which was just released last June. Worry Free Business Security is made up of different parts: the Security Server, the Security Dashboard, the Client/Server Security Agents, and the Messaging Security Agent. We’ll talk about the different ways to deploy and install these parts, both the Security Server and the CSA. To get a better understanding of each component, we’ll perform an installation. First we’ll install the Security Server, and then install a CSA client that we can use as an example in our discussion. We’ll go over the major features of WFBS, and point out some of the Best Practices or settings that we recommend. We’ll go over a lot of the common tasks and questions you might face when you’re out in the field using WFBS.