1. Ian Miller
Address: 8, Berry’s Lane,
Ratby, Leicester.
LE6 0JA.
Tel: 07392576988
Email: Ianmalcolmmiller@gmail.com
Professional Profile
A results driven Quality Engineer with excellent organisational and team working
skills, with a successful track record in the implementation of lean principles and
processes to facilitate improvements in efficiency and productivity.
Adopts an analytical approach to solving complex problems and issues,
demonstrating a keen eye for detail when conducting tests and inspections to
component level, constantly involved in Design for manufacturing.
Works equally effectively on own initiative and as part of a team with the organisation
to achieve deadlines, budgets, and objectives.
Natural forward thinker and a self driven decision maker able to work under my own
initiative.
Education &
Qualifications
City & Guilds Mechanical Engineering, Fabrication & Welding,
City & Guilds Quality Assurance
City & Guilds Advanced Quality Assurance
7 GCSE s Including English & Mathematics
BTEC HNC Mechanical Engineering
NVQ LEVEL 3 Quality support
CPS Quality Specialist/ Print Reading/ GD&T
British Safety Council: Risk assessment level 1 & Level 2
CPS Green Belt
EMPLOYMENT
Feb 2009– End of October 2016
Caterpillar UK, Desford.
MetrologyDepartment - Quality Specialist Engineer.
• Provide feedback to Engineers & suppliers on a regular basis to ensure all
supplier quality non-conformances are understood and addressed.
• Support continuous improvement, Document testing & Root Cause analysis..
Provide detailed reports on Findings from Investigations Carried out using Team
Centre, Faro 3D Arms & Polyworks & Microsoft software.
Provide feedback to suppliers on a regular basis to ensure all supplier quality non-
conformances are understood and addressed, Execute parts and supplier
qualification plans InvolvementinDesignforManufacturingincludingNPI&PD
projects.
Train and assist operatives in using measurement software and hand tools &
Liaise with other department’s i.e. engineering, operations. Conduct supplier
quality audits, prepare remedial work plans and ensure implementation of
corrective/preventive actions to ensure compliance to agreed requirements
Develop, implement and maintain methods and procedures for inspecting,
testing, and evaluating the conformance of parts and products delivered by
suppliers

2. Ensure that all supplier quality non-conformances are correctly captured using
the appropriate business tools, Investigate quality and safety issues for the
Quality department , Operations Using 5 Why & route cause analysis & 8D.
Validate and reject parts through the Glovia system.
Organise delivery and removal of diverted parts.
Conduct supplier quality audits, prepare remedial work plans and ensure
implementation of corrective/preventive actions to ensure compliance to agreed
requirements.
Develop, implement and maintain methods and procedures for inspecting,
testing, and evaluating the conformance of parts and products delivered by
suppliers
Ensure that all supplier quality non-conformances are correctly captured using
the appropriate business tools
Investigate quality and safety issues for the Quality department, Continuous
Improvement using 5 Why, route cause analysis & 8D.
Validate and reject parts through the Glovia system,. Organise delivery and
removal of diverted parts.
Maintain Caterpillar Calibration system for ISO 9001 QMS.
2000 - 2009
CMM (Great Britain) Limited, Blaby. Leicester.
Quality / Service Manager
Management of a 3D Measurement organisation to include:
The organisation of quality management systems to ISO 9001:2000
The organisation of quality systems to ISO 17025
Organising Service Engineers, Contacting customers and scheduling
contracts, the day to day technical product support for dealers.
Preparing and following through quotations to worldwide customers.
Organising subcontract Measuring Projects with customers.
Maintaining Certificates & issuing conformance certificates.
1995 – 2000
HK Technologies, Leicester Road, Rugby.
Quality Service Engineer- For Carl Zeiss of Germany.
• Worldwide Calibration of 3D Dimensional Measuring Machines at Customers
Premises i.e. FORD, BMW, VOLVO, JAGUAR ETC.
• Installation of 3D CMMs at customer’s site.
• Project management of Installations.
• Issuing a calibration certificate for calibrations carried out.
• Upgrading CMMS to have new software and hardware when required.
• Managing and organising on site contractors during installations.
1992 - 1995
TESSAREFERENCE STANDARD DIVISION, Hexagon Metrology, Swan Street,
Leicester.
Chief Inspector / TeamLeader
Day to day organisation of UKAS lab to produce reference standards such as Slip
gauges.
Issuing Certificates for Gauges Made & calibrated.
• Assisting the Quality Manager in Maintaining the Quality Management
system.
• Team leader of the Organisation over 10 Inspectors.

3. 1986- 1992
Cardinal Broach, Park Road, Ratby, Leicester
Quality Inspector
Employed as Surface/ Cylindrical Grinder, Heat Treatment, after 12 months moved
onto role as office & Shop floor based quality Inspector, Inspecting Parts to drawings
on line and prior to being shipped. Using measuring equipment.
• Assisting the Quality Manager in maintaining the calibration database of
equipment and gauges used to BS 5750 Standards.
1981 - 1986
Streamline Panels, Merrylees, Desford. Leicester.
Apprentice Mechanical Engineer, Fabricator & Welder.
5 Year City & Guilds EITB apprenticeship in Fabrication & Welding.
Learning all aspects associated with fabrication procedures and practices .
SKILLS
* Quality Documentation –Quality Management Systems ISO 9001, 17025
* Continuous improvement
* APQP / PPAP / FMEA
* Plan and conduct internal audits
* Problem solving - route course, stop to fix, Build in Quality.8D.
* Customer facing
* Production change
* Engineering drawings, statistical analyses and presentation methods
* Broad industrial experience including Automotive
* knowledge of assembly and manufacturing environments
* Knowledge of quality control procedures in a manufacturing environment
* Proven track record of investigating quality concerns on components
* Versed in Microsoft office
* Proven track record of liaising with suppliers to resolve quality concerns
* Previous experience auditing manufacturing facilities
INTERESTS Sport: Golf, Rugby & Football.
Gardening:keen gardener,
Driving: Full, clean driving license.
Photography