1. SPENCER THOMAS GROUP
Aligning intelligence with business™
Spencer Thomas Group’s Organizational
Change Management (OCM)
In order to respond to or meet constant industry, marketplace and regulatory changes, organizations need to continually
evolve. Most organizations have learned that any significant change to their processes requires some level of focused
change management for success. Baseline change management activities, like training and communication, are
not sufficient to drive change at the scale and pace required today. In fact, initiatives that require organizational
change often do not achieve sustained success due to a lack of continued support of the new processes or
behavior beyond “go-live.”
At STG, we advise our clients through effective management of alignment, awareness, training and adoption for all
relevant parties and stakeholders involved in the change. Our OCM practice is comprised of seasoned leadership with
executive-level OCM expertise and an experienced team of OCM professionals who have built their careers delivering
change management services that help clients successfully address the key obstacles to change. This broad, in-depth
experience allows us to be focused and efficient in the conduct of our projects and to plan and execute change
management initiatives on any scale with unsurpassed speed and agility. Our innovative, integrated OCM services
yield superior project results at a lower cost point.
STG’s approach to OCM is designed to orchestrate, and make manageable, what would otherwise be a very complex
undertaking. In the change process, we provide a defined structure to engage individuals and groups across the
enterprise. We craft a thorough strategy and plan, then execute with a methodical approach, enabling companies
to manage change with precision and more predicable results.
Our View: Organizational Change Management proactively addresses the “people-
related” risks that must be managed to achieve a successful implementation.
Focus on Issues and Risks
Address the “people” issues to promote a successful
implementation of major organizational, process and
technology programs.
Focus on Implementation and Benefit Realization
Increase the probability of successful program
implementation and accelerate benefit realization by:
- Helping leaders reach agreement and common
understanding that result in acceptance and
unified action
- Preparing and equipping managers and
employees to thrive in the new environment
Focus on Collaborative Processes
Create processes that help people accomplish a
critical change initiative together across traditional
organizational silos.
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2. Our Approach: An effective transition approach mitigates the risks and aligns the
organization across the enterprise to successfully implement the changes.
Most Common Risks The STG Solution
Leaders not engaged in
the process
Scope is beyond organization’s
capability to execute
Employee morale suffers in
uncertain environment
Employees confused about
new processes
Interruptions of day-to-day
operations
Simultaneous rollout of other
initiatives
Groups feel that they have little
or no input
Staff not adequately prepared
to execute
Pressure to preserve local systems
and processes
Recently merged/reorganized organiza-
tions requiring complex alignment
Mobilize and Align Leaders to establish
agreements on change initiative direction and issues,
as well as leverage strengths of individual leaders
to facilitate employee adoption of change.
Assess, Manage and Monitor
Organizational Risk associated
with the change initiative.
Engage and Communicate with affected
individuals and groups to promote understanding
and acceptance through structured, yet creative
communications and promotional activities.
Train the Workforce to operate effectively
in the new environment through the design and
delivery of multi-channel training and activities.
Coordinate delivery and manage end-user
expectations.
Address Business Readiness Implications
by realigning jobs, performance management
measures, and organizational structures.
Continued support and performance
measurement beyond go-live.
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3. How STG Helps Your Organization Achieve
Sustained Change
STG uses an integrated framework that provides a proven methodology, coupled with the appropriate tools,
templates and experienced professionals to drive OCM work streams across all project phases.The STG OCM
framework is based on vast experience of how to effectively manage change to achieve program success
across many different types of business transformations. It is the embodiment of organizational change
management best practices.
We understand what drives acceptance, adoption and support to new systems and new ways of working,
and we translate that knowledge into OCM deliverables that can be tracked, measured and executed.
We maintain a laser-focus on the “people” dimension of large-scale change for a simple reason: to enable
program success defined in terms of time, budget, and the realization of business benefits.
We also look at OCM from a financial investment return perspective as well as a process view. Our advanced
metrics enable your organization to measure the IRR of your project and delivers enhanced ROI results.
Learn More About Our Unique, Hands-On Approach
From organizational alignment to communication, education and program support, STG delivers a total integrated
OCM solution to achieve sustainable change.
To learn how Spencer Thomas Group can help your
organization with your change initiatives, contact:
Bob Dell Isola
SVP, Services, Spencer Thomas Group
Phone: +1.603.767.1847
BobD@Spencer-Thomas.com
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SPENCER THOMAS GROUP
Aligning intelligence with business™