DHL is a global logistics company that offers various international shipping services through its divisions. These include DHL Express for time-critical international shipments, DHL Global Forwarding for freight shipping, and DHL Supply Chain for contract logistics. DHL eCommerce provides international e-commerce logistics solutions including various parcel shipping options under the Globalmail brand.

1. INTERNATIONAL PRODUCT
PORTFOLIO
DHL eCommerce
PUBLIC

2. PUBLIC
5DHLeC International Product Portfolio
Deutsche Post DHL Group
Deutsche Post DHL Group
• Leader in B2C e-commerce related
logistics
• Largest network for parcel
distribution worldwide
• Delivers 67 million mail items to 40
million households in Germany
• In the U.S., DHL eCommerce is
one of the largest Workshare
partners of the USPS, delivering to
almost 154 million addresses
• Blue Dart is the premium market
leader in India with a wide range of
express delivery and air freight
services
• Cross-border express
service
• Presence in more than
220 countries and
territories
• Approx. 3,900 facilities
• > 250 aircrafts
• 36 hubs
EXPRESS
• World's number one air and
ocean freight operator
• Specialist in industrial
projects and end-to-end
supply chain solutions
• One of Europe's leading
road freight forwarders
• Strong customer base
(>50% of Forbes 500)
GLOBAL FORWARDING,
FREIGHT
• Global market leader in
contract logistics
• 22.8mn m2 of warehouse
space
• 2,500 facilities
• Leading provider
of CIS worldwide
• Strong customer base
built on long-lasting
partnerships across 50
countries
SUPPLY CHAINPost - eCommerce - Parcel
2014 Revenue EUR 56.6 Billion 2014 EBIT EUR 2.96 Billion

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International Product Portfolio
DHL
GLOBALMAIL
BUSINESS
Max 4.4 lbs.
Priority: 4 to 8
Standard: 8 to 14
Avg. Transit Days
DHL
GLOBALMAIL
PACKET
Max 4.4 lbs.
DHL
GLOBALMAIL
PACKET PLUS
Max 4.4 lbs.
DHL PARCEL
INTERNATIONAL
STANDARD
Max 44 lbs.1)
DHL PARCEL
INTERNATIONAL
DIRECT
Max 44 lbs.1)
Europe: 4 to 8
Rest of World: 6 to 11
Avg. Transit Days
Priority: 4 to 8
Standard: 8 to 14
Avg. Transit Days
Europe: 4 to 8
Rest of World: 8 to 14
Avg. Transit Days
L ≤ 23.6”
W ≤ 23.6”
H ≤ 23.6”
L+W+H cannot exceed 35.4”
L ≤ 42”2)
L+G cannot exceed 79”2)
DHL PARCEL
INTERNATIONAL
BREAKBULK
Max 15 lbs.
4 to 10
Avg. Transit Days
L ≥ 4”
W ≥ 4”
L + G < 50”
L ≤ 23.6”
W ≤ 23.6”
H ≤ 23.6”
L+W+H cannot exceed 35.4”
Cost-efficient solution for
worldwide document
delivery
Choice of two delivery
service levels
Ideal for lightweight,
economy items
Milestone “Arrival in
Destination Country “
scan available to more
than 70 countries
Maximum commodity
value 400 USD
End-to-end tracking with
delivery scan to 55+ key
countries
Shipment Value
Protection included up to
100 USD
Saturday Delivery
available to key markets
End-to-end tracking (15+
scan events) with delivery
confirmation
Shipment Value
Protection included up to
100 USD
Direct injection into
destination country.
End-to-end visibility with
delivery confirmation
Direct injection into
destination country /region
Shipment Value Protection
included up to 100 USD
L ≤ 23.6”
W ≤ 23.6”
H ≤ 23.6”
L+W+H cannot exceed 35.4”
L ≤ 47”
W ≤ 23.6”
H ≤ 23.6”
L+G cannot exceed 118”
[insert_title] [insert_location] [insert_date]
Ideal for lightweight items
for greater visibility
End-to-end tracking with
delivery scan to 55+ key
countries
Shipment Value
Protection included up to
100 USD
Maximum commodity
value 400 USD
AVERAGE TRANSIT
DAYS
Canada 3 – 10 Days
Germany 4 – 7 Days
Australia 8 – 10 Days
China 8 – 10 Days
European Union3
5 – 10 Days
Japan 5 – 7 Days
Mexico 4 – 5 Days
New Zealand 8 – 10 Days
South Korea 5 – 7 Days
United Kingdom 4 – 6 Days
Max 44 lbs.1)
2) Length up to 79” and Length + Girth up to 118” accepted for Canada.1) Heavier maximum weights apply for Canada (66 lbs.)
Note: Girth (G) = 2W + 2H
3) Except United Kingdom and Germany.

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• Packet Plus is a
cost effective
traceable postal
service for light
weight shipments
available worldwide
• Final delivery
scans to key
destinations
• NEW: now with
USPS ePacket
• Affordable way to
send your low
value, light weight
shipments
worldwide
• NEW: Packet
Priority – tracking
events to final
destination
DHL eCommerce solutions
Globalmail Packet
Plus
Globalmail Packet
DHLeC International Product Portfolio
• Parcel is a reliable
postal product with
traceability to the
destination country
• For medium to high
value merchandise
to worldwide
destinations
• Final delivery
scans to
destinations
• DDU service only
• Reliable and range
definite transit times
with end-to-end
visibility and delivery
confirmation to all
destinations
• DDP service allows
retailers to collect &
pay the D&T for the
consumer before the
parcel arrives at the
destination country
Globalmail Parcel
Globalmail Parcel
Direct

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A comprehensive product portfolio to fulfill all your needs
Globalmail Parcel Direct
• Faster transit times with full visibility
• Direct Injection into destination (0–44 lbs.)1)
Globalmail Parcel
• Postal worldwide (0–44 lbs.)1)
• Tracking events to destination country and delivery scans to
countries
Globalmail Packet Plus
• Ideal for lightweight items for greater visibility (1oz.–4.4 lbs.)
• Tracking events to destination country and delivery scans to key countries
Globalmail Packet
• Ideal for lightweight, economy items (1oz.–4.4 lbs.)
• Tracking events to destination country
• Optional IPA/ISAL service
Globalmail Business
• Cost-efficient solution for worldwide document delivery (1oz.–4.4 lbs.)
• Optional IPA/ISAL service
1) 66 lbs. to Canada
DHLeC International Product Portfolio

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Transit
Times
Tracking
Weight
Pricing
Duties
Product Selection
Globalmail Packet
Globalmail Packet
Plus
Globalmail Parcel
Globalmail
Parcel Direct
4–8 Days EU
6–11 Days ROW
4–8 Days Priority
8–14 Days Standard
Priority – Delivery
varies by Country –
(see Direct specs)
Milestone tracking
and del con to key
countries (34+)
Full end-to-end
tracking
Milestone tracking
and del con to more
key countries
Up to 4.4 lbs. Up to 44 lbs. 1) Up to 44 lbs. 1)
DHLeC International Product Portfolio
DDU DDU DDP or DDUZoll
Douane
1) 66 lbs. to Canada
4–8 Days Priority
8–14 Days Standard
Milestone tracking
to final destination
Up to 4.4 lbs.
DDU

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Globalmail Packet – IPA/ISAL Service
• Implement IPA/ISAL not just as a routing but also as a packet product
• Customized IPA/ISAL routing can now be directly ordered in customer’s eFile
• IPA/ISAL can be selected for some countries, customer can send other
products in the same file
IPA/ISAL
DHLeC International Product Portfolio

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Tracking
• Tracking events to destination country
• Final delivery scan to key countries (34+) – Now including Israel and
Australia!
Transit
times
• Priority: 4–8 days
• Standard: 6–11 days
Customs
clearance
• DDU only
• Postal Documentation: CN22 applied by DHL eCommerce
• Worldwide Postal Parcel service to 210+ countries
• Delivery by local post office in destination country and USPS ePacket
routings included1)
Shipment
attributes
• Weight: 4.4. lbs. max.
• Dimensions: Maximum length: 23.6”
• Length + width + height no more: 35.4”
Other
services
• Item value USD 400 (max.)
• Liability USD 100 per BOL
• USD 100 Insurance per parcel
Countries
served
Zoll
Douane
Globalmail Packet Plus for low value light weight items with more visibility
1) Alternate Delivery Service Providers (DSPs) may be used
DHLeC International Product Portfolio

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Globalmail Packet Plus for low value light weight items with more visibility
Pick Up
Line haul to
HUB
Handling
HUB
Delivery
Line haul to
destination
Postal
Clearance
Tracking events 1 2 3 4 5 6 7
Location Tracking Event
1 United States Arrival DHL eCommerce
2 United States Processed
3 United States Processing Completed at Origin
4 Partner System Arrived at Terminal Location
5 Partner System Processed Sort Facility
6 Partner System Departed Sort Facility
7 Destination Arrived at Destination
• Items are scanned and all Postal Documentation is
applied by DHL eCommerce (CN22)
• Packets travel through the International
“Registered Mail Network”
• At the final destination, individual items are scanned
and delivered by the local Post Office
• A signature is required and a final del con is provided
at a high percentage to key destinations
DHLeC International Product Portfolio
U.S. Distribution
Center

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Countries with final delivery confirmation and % Scan-Performance
Globalmail Packet Plus
Destination Scan-Performance
Australia 90–95%
Austria 90–95%
Belarus 95–100%
Belgium 90–95%
Canada 95–100%
China 80–90%
Croatia 90–95%
Czech Republic 80–90%
Denmark 95–100%
Estonia 95–100%
Finland 95–100%
France 80–90%
Germany 90–95%
Hong Kong 95–100%
India 80–90%
Ireland 95–100%
Italy 95–100%
Japan 95–100%
Destination Scan-Performance
Korea, Republic of 90–95%
Malaysia 95–100%
Malta 95–100%
Netherlands 95–100%
New Zealand 95–100%
Oman 80–90%
Poland 95–100%
Portugal 95–100%
Singapore 95–100%
Slovakia 95–100%
Spain 95–100%
Sweden 95–100%
Switzerland 95–100%
Taiwan, R.O.C. 95–100%
Thailand 95–100%
Turkey 95–100%
United Arab. Emirates 95–100%
United Kingdom 80–90%
DHLeC International Product Portfolio

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Globalmail Parcel – delivery of parcels up to 44 lb. worldwide
Tracking
• Milestone tracking, final delivery scans to 100+ countries
• Transparency on shipment status via DHLeC Web Portal
Transit
times
• Priority: 4–8 days
• Standard: 8–14 days
Customs
clearance
• DDU only
• Postal Documentation: CN23 applied by DHL eCommerce
• Worldwide Postal Parcel service to 210+ countries
• Delivery by local post office in destination country
Shipment
attributes
• Weight: 44 lbs. max.
• Dimensions: length: 42 inches; length and girth combined:
79 inches (max.)
Other
services
• Item value USD 1,000 (max.)
• USD100 Insurance per parcel
Countries
served
Zoll
Douane
DHLeC International Product Portfolio

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Pick Up Linehaul
Handling
HUB
Delivery
Line haul to
destination
Postal
Clearance
Tracking events 1 2 3 4 5 6 7
Globalmail Parcel – delivery of parcels up to 44 lb. worldwide
Location Tracking Event
1 United States Arrival DHL eCommerce
2 United States Processed
3 United States Processing Completed at Origin
4 Frankfurt Arrived at Terminal Location
5 Frankfurt Processed Sort Facility
6 Frankfurt Departed Sort Facility
7 Destination Arrived at Destination
• Individual packets / parcels are scanned
• All Postal Documentation applied by DHL
eCommerce directly from customer’s file
• Packets / parcels are transported to Germany
and travel through the Deutsche Post Parcel Post
Network to destination country
• All items receive an arrival in destination country
scan and are delivered by the local Post Office
• Final Delivery scan available to key destinations
DHLeC International Product Portfolio
U.S. Distribution
Center

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Globalmail Parcel – our fastest, most reliable, highly trackable product
Tracking
• Door-to-door tracking events
• Transparency on shipment status via DHL eCommerce web portal
Transit
times
• 3–10 days
• For details per country please refer to backup
Customs
clearance
• DDP and DDU available
• All Customs Documentation applied / prepared by DHLeC
• EDI bill back of duties & taxes
• 34 international markets live (CA, CN, UK, AU, JP, MX, DE, NZ, KR &
other EU countries)
• More destinations to come!
Shipment
attributes
• Weight: 44lbs max, 66 lbs. to Canada
• Dimensions: length 42 inches, 78.7 inches to Canada; lengths and girth
combined: 79 inches, 118 inches to Canada (max.)
Other
services
• Item value USD 1,000 (max.)
• Insurance USD 100 per parcel
Countries
served
Zoll
Douane
DHLeC International Product Portfolio

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Globalmail Parcel Direct – full end to end tracking
DHLeC International Product Portfolio
Zoll
Douane
Tracking events 1 2 3 4 5 6 7
Pick Up
U.S. Distribution
Center
Linehaul to
destination
Commercial
clearance
Delivery
Location Tracking Event
1 United States Arrival DHL eCommerce
2 United States Processed
3 United States Processing Completed
4 Final Destination Arrived at Destination Country
5 Final Destination Cleared Customs
6 Final Destination Out for delivery
7 Final Destination Delivered
• Individual packets / parcels are scanned
• All Postal Documentation applied by DHL
eCommerce directly from customer’s EMF*
• Parcels are transported to destination country and
commercially cleared
• All items receive a final delivery scan with full
visibility on the DHL eCommerce Portal
1) Electronic Manifest File

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USA to RoW
(outbound)
DHL Globalmail Parcel Direct – countries served
DHL
Parcel
Inter-
national
Direct
Product
Canada
RoW to USA
(Inbound to DHL
eCommerce
Domestic)
UKAustralia Germany MexicoJapan New
Zealand
S. KoreaChina G2EU1)
China Canada India
Active Shipping Lanes
Hong
Kong
Thailand
Average transit days
Canada 3 – 10 days
Mexico 4 – 5 days
UK 4 – 5 days
Germany 4 – 5 days
Western Europe 4 – 7 days
China 6 – 8 days
Eastern Europe 8 – 10 days
Japan & South Korea 5 – 7 days
Australia & New Zealand 8 – 10 days
1) G2EU: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
DHLeC International Product Portfolio

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Example DIM calculation
How is Dimensional Weight (DIM) calculated?
• All Parcel Services are subject to DIM billing
• Actual package weight is compared to what the
package would weigh based on its dimensions
• The greater of the 2 figures is used to bill the
customer
• DHL can deliver the benefits of space savings
back to our customers
Actual Weight
Dim Weight
Billed Weight
The cost of a shipment can be
affected by the amount of space
that it occupies on an aircraft,
rather than the actual weight.
This is the volumetric (or dimen-
sional) weight.
The industry standard used to calculate Dim weight
L x W x H (in.) / 166 (6,000 for cm)
15 lbs.
21.59 lbs.
(14 x 16 x 16 = 3584/166)
21.59 lbs. (> 15 lbs.)
DHLeC International Product Portfolio

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What is an Electronic Manifest File (EMF) and why do I need to provide it
to DHL?
What are the benefits of providing an EMF? EMF Definition
Customs Documentation
Important elements needed in the EMF
• Customers can ship all service levels and
incoterms in one data file
• Customer can ship all parcel products in the
same EMF
• Customer can physically comingle parcels and
packets
• Separate account numbers needed for
DDU/DDP shipments
• Package Reference Number
• SKU #/Item Code which corresponds to the
product offering on the website
• Recipient Address
• Recipient Phone Number
• Country of origin
• Detailed commodity description
An EMF is a proprietary file sent by DHL
customers containing shipment and product
information, enabling DHL to electronically clear
shipments while in transit.
All customs documentation prepared and applied
by DHLeC based on EMF details
One BOL for all Parcel products
What the customer orders in the EMF will override
the BOL.
DHLeC International Product Portfolio

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Clearance models: Commercial vs. Postal
Merchant,
Fulfillment
Center
Carrier International
Consumer
Commercial
Broker
Local
Courier
Delivery
Merchant,
Fulfillment
Center
Carrier
(Only limited
Carriers)
International
Consumer
Local Post
Office
Local Post
Office
Postal
Broker
Commercial Clearance Model
• Consolidation sent to local customs broker
• Parcels cleared individually to consignee
(IOR)
• Final delivery via traceable courier service
• Packages released individually within 24–48
hours of arrival with Tax ID (where applicable)
& D&T payment
Postal Clearance Model
• Parcel becomes part of a postal consolidation
• Entire consolidation consigned to local
Post Office (IOR)
• Local Post Office clears parcels with customs
• Customs releases entire consignment
once required data is collected from
each consignee
DHLeC International Product Portfolio

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Simple steps to get started
1
DHL Provides EMF
Specifications
2
Customer submits EMF
according to specs
pkg_id name order_descrip order_value pkg_weight item_qty item_code item_description item_value product_name product_code incoterms
GM29511444
9802294590
Monkey
wrench man books 6.00 4.40 2 1234 Alladin 3.00 PKP 29 DDU
GM29511444
9802294606
Moniters and
Such padding 26.00 3.00 3 49492 Gel 5.00 PKP 29 DDU
GM29511444
9802294606
Moniters and
Such padding 26.00 3.00 1 726732734 Memory Foam 3.00 PKP 29 DDU
GM54511444
9802294619 public zoo
Computer
devices 11.00 3.00 1 1236
Computer Sound
Device 3.00 PLP 54 DDU
GM54511444
9802294619 public zoo
Computer
devices 11.00 3.00 2 1232 speaker wire 4.00 PLP 54 DDU
GM54511444
9802294626 Maik s Spa USB devices 23.00 7.00 2 747487 Cables 4.00 PLP 54 DDU
GM54511444
9802294626 Maik s Spa USB devices 23.00 7.00 3 72834954 USB Stick 5.00 PLP 54 DDU
GM60511444
9802294634 the bike shop bike parts 26.00 12.00 3 443241234 chain 5.00 PLT 60 DDU
GM60511444
9802294634 the bike shop bike parts 26.00 12.00 1 44311 seat 3.00 PLT 60 DDU
GM60511444
9802294634 the bike shop bike parts 26.00 12.00 2 37373 water bottle 4.00 PLT 60 DDU
GM60511444
9802294641
Shocks and
Shoes cell phones 26.00 8.00 1 76362743 cell phone 3.00 PLT 60 DDU
GM60511444
9802294641
Shocks and
Shoes cell phones 26.00 8.00 2 8724762626 cell phone 4.00 PLT 60 DDU
GM60511444
9802294641
Shocks and
Shoes cell phones 26.00 8.00 3 84557575 cell phone 5.00 PLT 60 DDU
3
Customer prints label
with a DHL barcode
4
Customer schedules a
pick-up
EMF = Electronic manifest
file
File & label approval
required before shipping
(2–4 weeks)
Barcode reflects tracking
number for tracking on the
DHL web portal
Pick-ups can be scheduled
in the web portal
DHLeC International Product Portfolio