Companies are increasingly competing based on customer experience. To improve customer experience, companies need to concentrate on engaging customers through useful content across all touchpoints. A product content hub can centralize content to improve the customer experience throughout the lifecycle from pre-sale to long-term loyal customer. The hub allows for search, personalization, recommendations, updates and analytics across documentation, community forums, knowledge bases and other channels to help customers get tasks done quickly while encouraging ongoing engagement.
2. IMPROVING CUSTOMER
EXPERIENCE THROUGH BETTER
ACCESS TO CONTENT
Concentrate on reaching customers where they are present. Engage them,
communicate with them through the content they choose to interact with.
8. Zoomin: Your Product Content Hub
Customer
Community
IoT AppDocumentation
Portal
Knowledge
Base
Call
Center
Formal Product Content
DITA OT
Plug-in
Other content
silos
10. Zoomin: Product Content Hub
Formal Product Content
docs.com
DITA OT
Plug-in Other content
silos
Call
Center
Knowledge
Base
Customer
Community
Documentation
Portal
IoT
App
11. THANK YOU!
Request a Demo
Be in touch to schedule a personal discussion to learn more:
Joe Gelb
joe.gelb@zoominsoftware.com