Procurement Case Study: finding flexible and scalable sourcing support to meet peaks in demand, accommodate enterprise growth and adjust to changing footprints around the world.
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Strategy: Taking Global Sourcing Operations to the Next Level
1. Technology Leader Takes Global Sourcing Operations
to the Next Level
“We were reorganizing and restructuring at a feverish pace, and our procurement
specialists were overburdened. ISG was incredibly flexible and helped us achieve
our goals. They tailored their work material and design model to match our
direction and culture. They led the way with everything – development of the RFP,
supplier selection, due diligence visits, change management, negotiations and
ultimately through to the signing of the contract.”
Senior Director, Global Sourcing Services
Overview
One of the fastest-growing storage and data management providers in the industry, this
firm delivers a wide range of services, including support for business applications, storage
for virtual servers, disk-to-disk backup and more. With 10,200 employees in over 130
offices worldwide, the company is widely recognized as an innovative and supportive
workplace. It has reported significant growth over the last five years with revenue of $5.1
billion in 2011.
A period of operational profitability and rapid growth outpaced the company’s internal
sourcing support structure. With limited geographic scope, the global sourcing team was
taking a mostly tactical approach. Insufficient global process standardization resulted in
regional procurement that was essentially “self service.” With little visibility into spend,
procurement tracking had no clear ties back to finance, and, because few meaningful
service levels were in place across the organization, administrators had inadequate
transparency into the root cause of bottlenecks and difficulty in providing timely solutions.
Client:
Storage/Data Management
Industry:
Technology
ISG Services:
Sourcing Strategy
client requirements
■
Transparency into global spend
■
Consistent and standard processes
■
Flexibility
ISG solution
■
Current-state assessment
■
Transaction support
■
Change management and governance
client benefits
■
Cost savings
■
Visibility into spending patterns
■
Reduced cycle times
To address these challenges, the company sought flexible and scalable sourcing support to
meet peaks in demand, accommodate enterprise growth and adjust to changing footprints
around the world.
Specific requirements included:
A single view of global spend
Consistent standard process flows and process management with automated
purchase order creation
Clear service levels to measure and account for performance
Flexible sourcing and contracting capabilities
Consistent and timely reporting
Savings methodology that links realized savings to financial reporting
Service desk availability for all time zones
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