The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

1. As-a-Service ACV
$
3.8B 32%
Combined ACV
$
14.7B 2%
As-a-Service ACV
$
2.3B 51%
As-a-Service ACV
$
8.5B 37%
HOT INDUSTRIES:
FINANCIAL SERVICES, HEALTHCARE & CPG
The ISG Index™ provides a quarterly review of the latest sourcing industry
data and trends for clients, service providers, analysts and the media.
For nearly 15 years, it has been the authoritative source for marketplace
intelligence related to outsourcing transaction structures and terms, indus-
try adoption, geographic prevalence and service provider performance.
The ISG Index™ provides a quarterly review of the latest sourcing industry
data and trends for clients, service providers, analysts and the media.
For nearly 15 years, it has been the authoritative source for marketplace
intelligence related to outsourcing transaction structures and terms, indus-
try adoption, geographic prevalence and service provider performance.
Global Market
The Rise
of As-a-Service
Combined ACV
$
18.4B 14%
Combined* Market
$
37.4B 9%
As-a-Service
$
14.5B 38%
Traditional
$
22.9B 4%
Combined* Market
$
9.6B 5%
As-a-Service
$
4.4B 38%
Traditional
$
5.2B 25%
4Q16 ACV FY16 ACV
AMERICAS
EMEA
ASIA PACIFIC
Combined ACV
$
4.3B 16%
*Combined: As-a-Service + Traditional
Regional Market FY2016
HOT INDUSTRIES :
TELECOM & MEDIA
HOT INDUSTRIES :
TELECOM , MEDIA & MANUFACTURING
Digital Revolution Fuels
2016 Sourcing Market
Double-digit growth
expected in combined market for the full year
As-a-Service growth expected in all 3 regions
As-a-Service momentum builds in EMEA
Global Forecast for 2017
TRADITIONAL SOURCING DECLINES WHILE
AS-A-SERVICE GROWS 38%
FOR BOTH FY & 4Q
AS-A-SERVICE NOW REPRESENTS
NEARLY 40%
OF MARKET ACV AND CLIMBING
ALL 3 REGIONS HAD
RECORD AS-A-SERVICE GROWTH,
WITH ASIA PACIFIC GROWING THE FASTEST
AMERICAS IAAS AND ITO BOTH GREW, INDICATING
EXPANDING MARKET, NOT ZERO-SUM GAME