Phone systems brisbane 11 smart questions a 27 year telecommunications veteran would ask

© Greg Eicke 2015 | www.ponesystemsbrisbane.net.au | 1300 851 411 | page 1 All Rights reserved
11 Questions a 27 year
Telco Veteran Would
Ask Before buying
a Phone System
“How can I Eliminate Telephone Tag?”
By Greg Eicke

LEGAL NOTICE
The Publisher has strived to be as accurate and complete as possible in the creation
of this report, notwithstanding the fact that he does not warrant or represent at any
time that the contents within are accurate due to the rapidly changing nature of the
Industry.
While all attempts have been made to verify information provided in this publication,
the Publisher assumes no responsibility for errors, omissions, or contrary
interpretation of the subject matter herein. Any perceived slights of specific persons,
peoples, or organisations are unintentional.
In practical advice books, like anything else in life, there are no guarantees of savings
made. Readers are cautioned to reply on their own judgment about their individual
circumstances to act accordingly.
This book is not intended for use as a source of legal, business, accounting or financial
advice. All readers are advised to seek services of competent professionals in legal,
business, accounting and finance fields.

Introducing Greg Eicke
My name is Greg Eicke and I’ve been working at the leading edge of voice
communications for the past 27 years. In that time I’ve learnt that a correctly
engineered leading manufacturer’s brand telephone system offers the business
owners significant improvements and productivity gains. I bring great news for the
business owner who is looking for impressive productivity increases and equally
enjoyable cost savings.
Another key frustration for businesses is the sheer complexity of many phone and data
solutions. The good news is that communications complexity ends with Greg Eicke!
As do all of its painful implications. Almost three decades in this industry has enabled
me to develop what I call ‘brilliantly simple’ phone solutions. These solutions will make
communications and collaboration second nature for your workforce. And of course
they save you big dollars in ongoing phone costs… another reason why they are
brilliant!
Now onto the ’11 Questions a 27 year veteran of the Telecommunications Industry
would ask before he bought a phone system…’ I put this document together to help
business owners better understand the available profit performance a well-engineered
telephone solution will provide. I’ve been able to piece all of this together because for
the better part of my career I’ve installed, maintained and sold Telephone Systems.
This has also allowed me to provide sound advice from ‘Feet on the Street and Hands
on Technical Experience’ so that my clients get the best solution and value for money.

11 Questions A 27 year Veteran of the
Telecommunications Industry Would Ask
Before he bought a Telephone System
1. Do you offer any Guarantees?
Telephone system vendors can make all manner of claims… often with little
accountability. The key question for the telephone system buyer is “does this
vendor put their money where their mouth is?”
Greg Eicke from Phone Systems Brisbane can help any business with a
monthly phone usage bill of $492 or more to pay for a new phone system out
of bill savings. Greg also asserts that he can do this without changing the
existing phone carrier for the business.
If your business fixed line telephone account usage is $492 or more per month,
I’m not just confident that I can provide a powerful business communication
solution that pays for itself, I guarantee it.
2. What are your implementation and Support processes?
One of the key frustrations for telephone systems buyers is not know where
things are up to during the implementation. We’ll keep you informed during
your project implementation.
Another key frustration for business phone system buyers is not knowing
exactly how to use all of the “amazing features” that were promised during the
sales process. Our projecting team will spend quality time with your staff so you
can gain maximum advantage from your investment.
“The combination of Direct Dial numbers, personal voice to
email messaging and ability to reroute calls from the field to
the office (and visa versa) has meant that our customers are
now receiving enhanced levels of service at no additional cost
to FITEC”
Tim Isaacs, General Manager. FITEC

3. Can you ensure me of your financial viability?
Greg is one of those rare individuals who is prepared to back his phone systems
and cost saving strategies to the bill and beyond... in the unlikely event that his
phone system fails he will replace it. And if his proposed phone bill savings don't
meet his written indications - he'll refund three times the difference.
When asked why he offers such a rare and powerful guarantee, Greg said "After
17 years in business I've learned that happy customers who repeat purchase
and give referrals are my most valuable asset. So I look after my customers
very well. I'll back myself to provide the best value solution every time and I'm
prepared to put my money where my mouth is!"
4. How can I improve my staff efficiency and business efficiency?
Take Control of Workday Interruptions
Next time you spend the whole day at your desk but feel as though you got
nothing done, don't worry, you're not alone. Interruptions consume 28 percent
of a typical knowledge worker's day, according to New York-based research
and advisory firm, Basex. That translates to an approximate cost of $588 billion
in the United States alone, according to the company.
“Greg also freely advised, without favour, on solutions
which were outside his commercial realm”.
Tim Isaacs, General Manager. FITEC
5. How can “Mobility” benefit my business?

20 - 43 % PRODUCTIVITY IMPROVEMENT
Teleworking has provided companies the world over with big saving on real
estate and accommodation costs. In fact the Sensis Business Index Report
2007 states that "Teleworkers have proven to be between 20% and 43% more
productive".
“Mobile Unified Communications demand is growing at a rapid pace, by 30%
annually. The key drivers are productivity gains through presence and contact
availability, and calling cost reductions. Mobile devices are becoming more
capable and less expensive, and by 2013 companies will purchase more mobile
devices than fixed desktop devices.”
— Forrester Group
… The daily commute to work is stressing out Australian workers more than
ever and technology is badly needed to improve things, according to a new
study… technological solutions include introducing greater flexibility to work
from home (35%)…
The IBM study also shows that our reliance on cars for commuting severely
impacts the nation’s health and stress levels. 41% of drivers believe that traffic
has negatively affected their health, and 39% believe it has negatively affected
their performance at work or school/university. Sydney commuters are worst
off, with 50% of drivers in that city experiencing negative health effects, whilst
the least affected are in Adelaide (28%) and Perth (28%). Among those who
believe that traffic has negatively affected their health, increased stress (77%)
and anger (52%) are the primary symptoms…
Surprisingly, Brisbane is the most stressed Australian city, topping the nation
with 90% of its residents facing increased stress due to roadway traffic, followed
by Adelaide (81%), Melbourne (78%), Sydney (74%) and Perth, which has the
least number of stressed commuters (73%)…
Concluding Hawkins said: “We commissioned this study to understand the
realities of daily travel that commuters face and what alternatives - such as
carpooling, public transportation, and working from home – might improve their
commute.
– Mini REPORT “5 Reasons why every business owner must understand
Unified Communications”
6. What is your history with other customers like me?

Developing happy customers who repeat purchase and refer others has been
a business success principle we’ve used for decades now. This is not rocket
science, I know, but I am consistently surprised at the number of genuine
business owners who’ve been lead up the garden path by an inexperienced or
unscrupulous telephone system vendor.
Think of it this way… would you trust the recommendation of your GP if they
wrote the script as soon as you sat down before they took time and
consideration to diagnose you ailment? Of course not! Listen, research, then
recommend is the approach I like to use when it comes to our customers
business telephone system.
Here’s what some of my happy clients have said.
“Normally a sales person will tell you anything to make a
sale… he delivered on his promises. Greg is good at keeping
an eye out for ways to reduce costs… we have saved about
$900 a month since the new phone system was installed.”
Ross Tait, CEO. Ballina Toyota
“…we have virtually halved the monthly cost of calls to
mobile phones… His advice proved to be financially sound,
and we are very happy with Greg’s thorough attention to
detail”
Darryl Dickson, Chief Financial Officer. Beaudesert
Toyota
“While the financial benefits are great,
the thing that impressed me most was
the way Greg responded to my calls
…The Follow up service was excellent”
Peter Rushmore, Practice
Manager. Terrace Eye Centre.
7. How can I eliminate phone tag?

Mary travels to New Zealand for a holiday break. John is left to complete a very
important submission and present to their largest client in just a few days. John
must discuss the submission with Mary in detail prior to presentation. John &
Mary become very frustrated with emails and telephone tag…
What happens Next?
Mary arrives in Auckland and is inundated with emails and voice mail messages
on her mobile. John has also wasted some of his time. However if Mary was
using a Unified Communications system, results could have been different.
The Answer
Unified Communications (UC) features allow Mary to turn any telephone into
their work extension and operate seamlessly from any location.
It also provides John with Mary’s presence and availability, saving time and
wasted communications.
Some of the features are Instant Messaging, Real time presence Information,
Single number contact, Video Conferencing, call control, speech recognition,
unified messaging, voice mail, and email, SMS, Fax and Mobility.
– Mini REPORTS “Five reasons why every CEO must understand Unified
Communications” & “Don’t buy a VoIP Phone System before you read this”
8. Do I REALLY need all of these telephone lines on my account?
You may never need to pay line rental again!
I’ve found that many Australian businesses are still paying “line rental” charges
on their phone bill even though they qualify for a service that has no line rental
charges. You see most businesses which are located within CBD, metro or
major regional locations actually qualify for phone lines with free line rental.
What’s the catch? There is a catch, in fact a couple of them. To qualify for free
line rental:
• Your business must be located within a metropolitan area.
• You must have a genuine business with an ABN (we do not provide
services to residential customers).
9. Why doesn’t my Telco show me how to slash my costs like IP Gen can?
High Commissions influence the recommendations made by Telco Account
Executives

This removes the benefit of ‘independent’ advice that is best for your business
Once again you get the great spiel…
“Everything is on easy to read Bill… You will save up to 16%... We’ll support you
– just call 1800 ??? ???... One Easy monthly payment.”
But here are the FACTS. The Telco Account Manager;
 Often decides which “Mate” he’ll get to sell you the telephone system
purely based upon the “Mates” closing ratio (ie; the likelihood of the Telco
Account exec getting their free commission).
 Is heavily influenced Not to discuss your Best available options allowing
you to make an informed decision.
 Receives high commissions on long term contracts Bundled with
Telephone Equipment Hardware. Questionable integrity.
 Support = Call a Help Desk, wait in the queue, speak with a low qualified
call centre operator, get passed around from operator to operator (sound
familiar?) And all you want is to speak with the people who installed the
system, but you have to go through this other process first. Sounds Hard –
Because it is hard.
– Full REPORT “9 secrets the Telcos don’t want you to know”
10.Please explain VoIP to me in layman’s language
VoIP - What is it?
VoIP means Voice over Internet Protocol, not Voice over the Internet.
Still confused about what VoIP is?
VoIP is termed very loosely today. VoIP is often confused with “Low Cost Calls”
and “Telephone Systems”. Let me explain, VoIP best describes “Voice over a
data network” whereas IP Telephony or Unified communications refers to the
Software Applications and Hardware of an IP phone system.
VoIP - Low Cost Calls

Voice over Internet Protocol (VoIP) converts voice calls to packets that travel
over data networks. In this way, a single, robust network can carry all of an
organization’s data and voice traffic in a converged system.
VoIP involves trade-offs surrounding factors such as cost, flexibility, reliability,
and user expectations, but evidence continues to mount that improvements in
technology are tilting such evaluations in favour of VoIP.at is IP Telephony?
IP (Internet protocol) telephony is a Telephone System hardware and software
that supports telephone calls on your computer network. In the office you will
see that your telephone can now plug into the same cable as your computer
bringing both devices and their full potential closer together.
– REPORTS “Don’t buy a VoIP system until you read this report” & “Here’s
How to Understand Bandwidth”
11.What are the Advantages of my staff working from home only 2 days per
week?
NO COST NET WAGE INCREASE
Teleworking has provided a 'no-cost' net wage increase for employees who
save thousands on reduced travel costs and benefit from reduced travel time.
By working from home just 2 days per week, employees can…
12.save an average of $3, 000 per year on petrol, parking and vehicle upkeep
13.save an average of 2 weeks commute time
– Mini REPORT “5 Reasons why every business owner must understand
Unified Communications.”

Phone systems brisbane 11 smart questions a 27 year telecommunications veteran would ask

Recomendados

Recomendados

Mais conteúdo relacionado

Semelhante a Phone systems brisbane 11 smart questions a 27 year telecommunications veteran would ask

Semelhante a Phone systems brisbane 11 smart questions a 27 year telecommunications veteran would ask (20)

Mais de Greg Eicke

Mais de Greg Eicke (18)

Último

Último (20)

Phone systems brisbane 11 smart questions a 27 year telecommunications veteran would ask