How Idaho Kidney Institute simplified their communication, streamlined their workflow, and improved patient outcomes using IM Your Doc secure messaging.

1. Idaho Kidney Institute Simplifies Communication,
Streamlines Workflow and Improves Patient Outcomes
using IM Your Doc Secure Messaging
7650 SE 27th Street, Suite 200 Mercer Island, WA 98040 | 1 (800) 409 8078
www.imyourdoc.com
“Before we started using
IM Your Doc, I had to call
or page the doctors about
patients. I would then
have to sit and wait for a
response. With IM Your
Doc, I can ask the
questions and get the
answers much faster with
less disruption making it
easier on nurses, doctors
and leading to better care
for patients."
Kailonni Bloom, RN
Nephrology
About The Organization
Idaho Kidney Institute is a four physician
practice with three offices providing kidney
disease care to patients in southeastern
Idaho. The physicians at Idaho Kidney
specialize in the treatment and management
of chronic kidney disease, uncontrolled high
blood pressure, post kidney transplant care,
diabetes related kidney problems, anemia
and dialysis care. The practice has more than
6,700 patients and a full time staff of 50
which includes dialysis clinicians. The
physicians at Idaho Kidney provide
nephrology services in Pocatello,
Blackfoot and Idaho Falls.

2. Idaho Kidney Institute has been providing kidney
disease care for over 10 years. The number of
patients, staff members and office locations has
continued to grow. With that growth however,
the need for more efficient communication
modalities became clear because their primary
reliance on phone and fax communication was
impeding care resulting in:
Challenges for the nursing staff to
communicate critical values to the busy
physicians in a timely manner
'New start' dialysis patients making
avoidable trips to the ED and often being
admitted unnecessarily
Lack of care coordination with hospitalists,
social workers, homecare nurses and others
on the interdisciplinary care team
Delays in answering new consultation calls
from hospitals and community providers.
Idaho Kidney needed a more efficient way to
communicate patient health information within
their practice and with dialysis services in a
HIPAA compliant manner along with a vehicle to
improve interaction and collaboration with
dialysis patients, hospitalists, community
physicians, social workers and home care nurses
and techs. They wanted a secure messaging
system that would be easy to implement with
low cost and would enable them to keep the
convenience of texting while staying HIPAA
compliant.
Organizational Communication
Challenges
7650 SE 27th Street, Suite 200 Mercer Island, WA 98040 | 1 (800) 409 8078
www.imyourdoc.com
Idaho Kidney Institute
Objective
“Approximately a year ago our practice
implemented a secure, real-time messaging
platform, IM Your Doc. It has improved the
overall efficiency of our practice by streamlining
our communication. Because of the simplicity of
use and no IT requirements, there was easy
adoption among our providers, staff and
referring physicians and hospitalists.
This encrypted, secure HIPAA compliant solution
has allowed us internally and externally to share
PHI, images, documents and encounter notes, on
our mobile devices and desktops, through the
speed and convenience of text. Not only have we
benefited as a practice but our patient care and
outcomes have also improved as a result of IM
Your Doc.
Our conclusion: IM Your Doc is a key element in
avoiding unnecessary ED visits due to the timely
and coordinated communication between
patients, providers and their staff.”
Fahim Rahim, MD, FASN, Managing Partner,
Idaho Kidney Institute
Benefits
Realized by
Idaho Kidney
Institute
Through IM Your Doc•
•
•
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3. 7650 SE 27th Street, Suite 200 Mercer Island, WA 98040 | 1 (800) 409 8078
www.imyourdoc.com
IM Your Doc Improved Internal and External
Communication and Patient Care
About IM Your Doc
IM Your Doc is a HIPAA compliant application that provides secure, real-time messaging for healthcare. IM
Your Doc’s encrypted messaging and image sharing platform streamlines workflow, enhances coordinated
care, maximizes against losses related to inefficient communication and ultimately improves patient
outcomes. Developed to allow the convenience of texting that is easy to use and affordable to implement with
the peace of mind of having a secure, compliant way to do it. IM Your Doc is built and can be customized to
fit the needs of a single practitioner’s clinic, a multi-hospital system or a national healthcare service provider.
For more information visit
Minimized avoidable ‘New Start’ dialysis
patients’ ED visits and increased
patient compliance
Simplified and expedited
staff/physician communication
related to critical lab values
Faster response times improved patient
care and outcomes
Rapid and timely responses to new
consult requests both from hospital
and community providers
Simple messages to patients like “Hope
you are doing well, Mrs. Jones” have
clearly increased patient satisfaction
IMYourDoc IMYourDoc@IM_YourDoc