1. Business Analysis Practice
in Latvia
Gundega Lazdane
Latvia
March 19, 2014 Philadelphia

2. about Latvia

4. Riga
 was recognized as the most beautiful European city in
2013
 the European capital of culture in 2014

5. Area Population

6. GundegaLazdāne
www.beeanalyst.com

7. back to History
1940 – 1991
1991 – 2004
2004 – today
2014

8. Latvia – part of the Soviet Union
• No competition
• No choice
• Fixed prices
1940 -
1991

9. Computer Science
• early ‘50 - electronic computing machines
• late ‘80 - personal computers
ECM «Strela»
IBM
1940 -
1991

10. Latvia - Independent Sovereign Country
• National currency exchange 1 – Latvian rublis
• National currency exchange 2 – Latvian lats
• Poorly developed legislation
• Lot of opportunities
• Mass establishment of companies
1991 -
2004

11. 1991 -
2004
• Exigen Serv
International company with head office in Philadelphia. Latvia
branch is one of the leading and most experienced Latvian IT
companies and operates in the market since 1995.
• FMS
FMS (Financial Management Solutions) develops, implements
and supports financial and business management systems as well as
solutions for business analyses for companies and organizations.
• Jj
The leading integrated IT solution and service provider in Latvia and
its subsidiary the Baltic Computer Academy is the market leader in IT
training.
• bda

12. University education
• Systems analysis from 1994
• Systems Design
• Knowledge management
• Object-oriented systems analysis
• Systems and processes theory
• IS methodologies
• Quality, risk, and security management
• Business process management
• SOA
• Etc.
• Business informatics for business analysts
1991 -
2004

13. Text, Visio
DBM tools
Sql language
Parametric
estimation
Legislation
Business needs
Practical work experience
Specific scope
Trust
Responsibilities
No processes
just functions
System-centric
1991 -
2004

14. European Union
• European funds : periods 2004-2006, 2007-2013, 2014- 2020
• Public administration projects - E-Health, Geo Systems, Land Register IS,
Government agencies centralization projects, Educational IS, etc.
• IT Export – Baltic States, Europe, CIS countries, USA, Australia, Africa
• Innovations
2004 -
present

15. Text, Visio
Prototyping
Modelling
Lot of new
business areas
Practical work experience
Improved
traceability
Poor
understanding
of processes
System-centric
2004 -
present

16. Latvia, 2014

17. Highly developed communication
infrastructure
• 96,4% people between the ages of 25-34 use
computers/internet
• 73,5% households use computers/internet
• Internet
• Optical cable with up to 1 Gbit/s
 one of the fastest in the world
 the fastest in Europe
 the cheapest in Europe
• Baltic highway

18. Innovations infrastructure
• Start Up communities
• Professional communities

19. Innovations success stories

20. …the strength of Latvian IT companies in the international market is that companies are able to provide the
highest quality solutions and highly qualified specialists. Latvian ICT is the most competitive work forces
in Europe.
Latvian ICT companies to provide world-class services in the areas of IT consulting and architecture, network
and data communications, financial and business management solutions for companies and organizations,
business analysis, enterprise resource planning solutions (ERP) solutions, including accounting, language
technologies, e-government and e-learning solutions and others.
source: The Latvian Information and Communications Technology Association - LIKTA

21. • E-Signature approved at the National level
• 56 e-Services and SOA based e-service Portal
• United governance of subordinate institutions

22. Senior systems analysts and judges have the highest salary
in the category of senior specialists in Latvia
Source: State Revenue Service stats/2014

23. “Came for cost, stayed for quality!”
Quality certificates: ISO 9001; ISO 14001; CMMI level5, ISTQB etc.
Industry certificates: Microsoft, Cisco, Oracle, LINUX, HP, IBM, etc.
in areas of - Project management (PMI; Project+, etc.), Security solutions, Voice solutions,
Network equipment configuration & maintenance, Database administration & maintenance,
Visual Studio programming, SQL development & maintenance, etc.
Professional certificates

24. (Financial Management Solutions)

25. Main goal:
Main supplier for ERP in
Baltics
Products:
More than 50 different
business modules
Resursu
vadība
Main goal:
Create simple solutions
for better analytics
Solutions:
Budgeting
ABC costing
WriteBackPlugin
Technology:
Datu
analītika
Main goal:
Get more value with
system integration
Products:
Self-sevice portal with
integrated transaction
Technology:
SOA; BPEL; Oracle
Sistēmu
integrācija
Enterprise resource
planning
IT system integration Business intelligence

26. More than 1,500 local and international clients with long term agreements

27. Our Mission: We help organizations alter for the better

28. FMS Mission: We help organizations alter for the better

30. Externally initiated work (paid work)
• Product additions
• Custom development
• Systems integrations
Internally initiated work (investment work)
• Product additions
• Professional development

31. • Business need identification
• Requirements elicitation & approval
• Business needs
• Stakeholders needs
• Solution requirements
• Transition requirements
• Requirements specification & modeling
• Solution design validation
• Pre-acceptance testing from the business point of view
• Help with new solution

33. Principles for process-focused management (by James Chang):
1. Business processes are central assets of the organization to meet
customer requirements
2. As assets, business processes must be managed explicitly – includes
measuring, monitoring, controlling, and analyzing
3. Business processes must be improved continuously
4. IT is essential for the success of business process management
Our Mission: We help organizations to become better.

34. • Learning communities
• Management support
• Motivation to lead
• Motivation to participate
• Format & Content
• Help business side be smarter, effective, and more knowledgeable
• Innovations
• Operational processes
• Process improvement
• Metrics
• Product viability
Our Mission: We help organizations to become better.

35. • Improve requirements management, traceability
• Improve knowledge communication through development process
• Improve requirements quality
• Establish design modeling environment and principles
Our Mission: We help organizations to become better.

36. Our Mission: We help organizations to become better.
Never-ending improvement:
• Analysis work classification
• Requirements templates
• Analysis process guidelines
• Requirements quality check-list
• Glossary of terms
• Forbidden terms
• Peer review or Peer analysis
Requirements management tool

37. Principles:
• Requirements management
• Process level /BPMN
• Detailed level /UML elements
• Use Cases
• Business Rules /Activity diagrams
• Business Objects /Class diagrams
• States /State diagrams
• Interfaces /Sequence diagrams
• Documentation
Our Mission: We help organizations to become better.

38. Requirements
management tool
Modelling tools
Issue tracking
Knowledge
sharing
Value added
Business processes
Business expertise
Systems integration
Practical work experience
Value-centric
thinking (WHY)
Professional
development
Innovative thinking
Organization
maturity
Local market

39. Summary
• Same problems
• Size and Volume
• Location
http://www.youtube.com/v/8ksQFlBa1uY&autoplay=1

40. Thank you for attention!
Gundega Lazdane
Riga, Latvia
email: gundega.lazdane@gmail.com