Inhalt:
Mit dem SAP S/4HANA Release 2022 wurde der Werkstattreparaturprozess um einige neue Funktionaltäten erweitert. Die Integration in die erweiterte Retourenabwicklung in SAP S/4HANA ist dabei die größte Neuerung, die es Anwendern ermöglicht, ihre Kundenretouren direkt in die hauseigene Reparatur zu überführen. Die Vereinnahmung und Auslieferung von Kundengeräten sind nun direkt im Prozess integriert und schaffen einen vollumfassenden logistischen Warenfluss.
In unserem Webinar stellen wir Ihnen die neusten Funktionen des Return to Inhouse Repair Prozesses im S/4HANA Release 2022 vor. In einer Live-Demo erhalten Sie zudem einen Überblick über die Integration zwischen Retoure und Werkstattreparatur und lernen die dabei verwendeten Fiori-Apps kennen.
Zielgruppe:
- CRM-Verantwortliche
- CS-Modulverantwortliche
. IT-Leiter
- Fachbereichs-IT-Leiter
Agenda:
- Der Return to Inhouse Repair Prozess im Überblick
- Rollen und Fiori Apps
- Live-Demo
Mehr über uns:
Website: https://www.ibsolution.com/
Karriereportal: https://ibsolution.de/karriere/
Webinare: https://www.ibsolution.com/academy/webinare
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Das könnte Sie auch interessieren:
https://www.ibsolution.com/academy/webinar-aufzeichnungen/sap-s4hana-in-house-repair-der-neue-werkstattreparaturprozess-in-sap-s4hana
Semelhante a Return to Inhouse Repair in S/4HANA Service 2022 - Wie Sie Ihren Retourenprozess mit der Werkstattreparatur integrieren-slideshare.pdf (20)
7. 7
Public
Return to Inhouse Repair
Repair Order to Outbound Delivery
Pre-check to Quote
Return to Inbound Delivery Inspection to Pre-check
Repair Order to Confirmation
Confirmation to Cash
SAP S/4HANA
SAP S/4HANA
SAP S/4HANA
Customer service
agent agrees with the
customer to return
the equipment for
precheck
The equipment is
received in
warehouse
As a result of the
diagnosis, the Customer
Service agent creates a
quote for repair
The quote is shared by
email, and accepted by
the customer
Customer reports
equipment
malfunction
Technician performs the
repair and confirms labor
time and used spare parts
Post timesheet and cost of
spares automatically based
on the confirmation
Customer Service
Representative (in-house
repair) triggers the return to
the customer
Service Manager
approves the service
confirmation and
releases for billing
Customer receives
invoice for services
and parts used
Revenue and costs are
booked and
posted to Finance,
business unit manager sees
business results
Technician performs a
diagnosis of the
equipment malfunction
The diagnosis work is
invoiced to the
customer (*)
Service
Accountant
Customer Service
Representative
Logistics
Clerk
Customer Service
Representative
Service Planner
(*) Roadmap
9. 9
Public
Return to Inhouse Repair
Service Cloud, Agent Console
integration for In-house Repair
Structured recording of inspection
results in in-house repair
Integration of customer returns
(ARM) with In-house repair
In-house Repair for (non)-
serialized products
Provide loaner device for repair
time
Templates for in-house repairs
Repair order entries with product
proposals
In-house Repair – FSM
dispatching integration
Checklists for guided repair
diagnosis and precheck in in-house
repair
Credit check in contract, quote
& repair order
Scrapping of repair objects
Intercompany logistics for In-
house Repair
Chargeable diagnosis
during pre-check
In-house
Repair request
Receive
Returned
Device
Pre-check &
Repair
Quotation
Repair Order Follow-up
logistics
Billing &
Finance
Product Direction
10. Agenda
1. Der Return to Inhouse Repair Prozess
2. Fiori Apps und Rollen
3. Neue Funktionen im In-House Repair
4. Live-Demo
5. Zusammenfassung