Learn more about mobile capabilities for caseworkers: http://ibm.biz/Bds764 In an effort to combat turnover and bolster support for caseworkers, IBM is working with many social services agencies to develop solutions to better manage their caseloads and access the data driven insights they need to better service their clients, uncover risks and improve program outcomes. IBM has developed solutions that can help caseworkers improve the outcomes for their clients by enabling a single view of the client across their social services ecosystem delivering significant productivity improvements.

1. Mobile capabilities help
caseworkers improve outcomes
Most caseworkers not only have a high
caseload, they usually have a large case
backlog as well. They need the benefit of
mobile access to information in the field.

2. Caseworkers have many
additional challenges
• Prioritization of high risk cases is difficult
• Communication with other professionals is challenging
• Less experienced caseworkers require more support

3. Caseworkers with mobile access
to information can do more
Casework is often recorded on paper and
relevant data is often in disparate systems.
With so much data, it’s challenging to see
patterns and connections. Caseworkers make
more informed decisions in the field with IBM’s
mobile caseworker solutions.

4. IBM’s mobile caseworker
solution can help cut down the
33% of time caseworkers
spend preparing documentation*
* https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=WH&infotype=SA&htmlfid=ZZW03399USEN&attachment=ZZW03399USEN.PDF&mkt_tok=eyJpIjoiWT-
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ZZQlZGUlBaS0N5ZndoQT09In0%3D

5. Mobile solutions offer many more
capabilities during site visits
Caseworkers can obtain current information,
enter additional information and make decisions
for interventions, all from their device.

6. A prioritized caseload detailing
required actions can be reviewed
Relevant case information is mined from other
systems of record including from health, police
and education records, as well as from social
media.* Actions can be indicated, including
future actions such as a follow-up visit to a
home. Push alerts can be received in the field
when new details are available on a current
case.
(*Subject to appropriate sharing policies being in place.)

7. A genogram feature enables
caseworkers to understand key
relationships and family members
at a glance
This enables the caseworker to find hidden
family connections or non-obvious relationships
to get a better view of the situation.

8. The GPS sensor notifies
caseworkers as they arrive at a site
They can check in to start logging a visit and the
location is reported to their manager.

9. There are a number of
assessments that can be
completed on the app
Select from many categories including:
safety, which includes a child home safety
assessment; functional; history; mental status;
parenting; present danger; red flag screening;
relationships; and school climate.

10. An “experts” feature allows
caseworkers to contact experts
User can book services and make referrals
to deliver the recommendations from the
assessment.

11. Analytics on their device enable
the local assessment of data
captured during a site visit
Risk-based predictive analytics
improve decision-making and provide
recommendations that improve outcomes.

12. Notations on the visit can be
made before submitting the
assessment
Real-time notes can be put into the app which
are transferred automatically to the case file.

13. Photos are a valuable way
to record the state of an
environment
Caseworkers can see the photos that are
already in the file and add their own from other
locations for a more complete picture. Photos
from previous visits are stored and accessed to
help the caseworker track progress over time.

14. Users can analyze the information
collected to determine the most
appropriate recommendations.
Assessments can then be signed and
submitted from the field, saving caseworkers
valuable time from doing paperwork later in
the day and allowing them to get to their next
appointment faster.

15. The positive outcomes of Mobile
Case Management include:
• Reduced backlog
• Better decision making
• Personalized recommendations

16. Time matters and IBM’s mobile
case management solutions can
make a difference
Allowing caseworkers to spend more time with
their clients and achieve better outcomes.
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