Learn how IBM Cúram Social Program Management Platform on zEnterprise is a Smarter infrastructure for social program outcomes. For more information on IBM Systems, visit http://ibm.co/RKEeMO. Visit the official Scribd Channel of IBM India Smarter Computing at http://bit.ly/VwO86R to get access to more documents.

1. IBM Systems and Technology
Solution Brief
Government
IBM Cúram Social
Program Management
Platform on zEnterprise
Smarter infrastructure for social program outcomes
Highlights
●● ● ●
Supports multiple channels and a range
of case worker management models
●● ● ●
Provides a configurable and extensible
solution
●● ● ●
Enables flexible, comprehensive support
from initial contact and registration
through service delivery and outcome
evaluation
Government social program organizations face unprecedented demands
and service expectations from citizens. Stagnant budgets are the norm
rather than the exception, and the focus on optimizing and objectively
measuring outcomes compounds organizational challenges. Managers
and case workers are looking for tools that help them work smarter.
Automation is imperative, but it can come with unwanted complexity
and cannot replace sound professional judgment. Often, the combination
of too many systems and silos of information impedes productivity.
The IBM Cúram Social Program Management Platform on zEnterprise
(SPMP) is designed to help social programs organizations meet the
challenges of this new reality. An integrated solution for end-to-end
management of social programs, the SPMP is a platform that provides
pre-built social program-specific components, business processes,
toolsets, interfaces and configuration capabilities. It helps organizations
support increased demand for services and requirements for more effec-
tive service delivery. It manages citizen needs through a personalized
approach to service delivery that supports transactions and outcome
measurement. The SPMP single data repository helps increase visibility
into the organization without compromising security. Because it is a com-
mercial off-the-shelf (COTS) solution, it can help reduce IT complexity
and the need for custom integrations that are expensive to build.
With IBM enterprise-class systems and middleware, program
managers are able to rapidly deploy new programs while providing
world class security of the precious citizen data in their care.

2. 2
Solution Brief
GovernmentIBM Systems and Technology
With IBM® zEnterprise®, social services organizations can
manage multiple programs on a single system, which makes it
possible to quickly add new programs and offerings to support
policy change and reduce IT costs. System consolidation on
z Enterprise also ensures that data is continuously secured
with the industry’s highest level of commercial grade security.
Robust solution
The SPMP offers a comprehensive approach to social program
management. It can help improve outcomes and deliver the
flexibility needed to respond to changing program priorities
and mandates. Integrated components help support rapid
deployment across single or multiple programs, which can
eliminate the need to define requirements multiple times.
Because the SPMP includes virtually all of the components
required to run a social program enterprise, it eliminates the
need to buy a collection of products from disparate vendors,
lowering IT complexity and reducing management costs.
Specifically designed for social programs
To support the unique needs of social programs, the SPMP
includes pre-built and interconnected solution components.
These components can be deployed rapidly, eliminating the
need to define requirements or develop and integrate core
capabilities traditionally found in transfer solutions.
The SPMP data model is designed to be both client-centric
and multi-program. As a result, the data model provides the
structure for organizations to capture household-specific data
once and then utilize that data to support the eligibility and
enrollment process across multiple program types, including:
social assistance, family services, pensions, employment,
disability and worker’s compensation, tax and contributions,
and public health insurance.
The SPMP provides out-of-the-box support for the eligibility
and entitlement processes, including evidence capture,
entitlement calculation, payment management and change
in circumstance processes. The SPMP also includes evidence
management capabilities to support the complete evidence
lifecycle and enable reuse of evidence across multiple programs.
The predefined base structure provides uniform evidence
definition with social program-specific correction, change
history, security and audit functionality.
Global requirements are reflected in the design of each
business process. For example, the steps required in key
business processes, such as intake and eligibility, are inherent
in the solution, eliminating the time-intensive process of
defining steps and integrating them into the infrastructure.
The SPMP also provides a series of role-based views and work-
spaces to support the key requirements for each stakeholder.
Dynamic programs
The SPMP is a highly configurable and extensible solution
that meets the needs of modern social programs. The solution’s
configurability allows organizations to define new solution
extensions and programs, while incrementally modernizing to
leverage technology advances when the time is right for them.
Because the platform can be extended without custom develop-
ment, it reduces long-term dependence on the solution vendor.
●● ●
Program definition wizard: A wizard helps you move
through the steps needed to define program(s), benefit
type and delivery pattern frequency.
●● ●
Evidence editor tool: Helps you graphically define relevant
program evidence types to consistently model attributes,
types, validations, descriptions and user-interface definitions.
●● ●
Drag-and-drop user interface workspace: This allows
you to design a screen layout with a drag-and-drop tool.
●● ●
Configurable, end-to-end business processes support:
An extensive set of standardized business processes for areas
such as eligibility and entitlement, evidence management
and verification, and change in circumstance processing.

3. 3
Solution Brief
GovernmentIBM Systems and Technology
Room to grow
The SPMP helps ensure that organizations are ready to meet
service delivery demands and are equipped to adapt rapidly to
evolving programmatic and service delivery trends. To meet
the high-volume processing needs of many social organizations,
it has an advanced workflow engine to support a no-touch,
fully automated service delivery model, also known as straight-
through processing or STP. Because STP is not suited for
all organizations or cases, the SPMP provides a robust set
of pre-built tools, processes and workspaces for programs
and clients that require extensive caseworker interaction,
collaboration, planning and case management.
Across many programs, 20 percent of cases might account for
80 percent of an organization’s work. SPMP delivers advanced
priority, complexity and risk (PCR) capabilities to help organi-
zations rapidly identify cases where intervention could provide
long-term savings to the organization. The embedded PCR
model runs behind the scenes as citizens, external users or
employees enter case-related information. It analyzes the
complexity of each case and calculates a score, which can
guide organizations to direct cases to the STP workflow
or a caseworker-intensive outcome management model.
IBM enterprise systems and middleware further empower
organizations to quickly respond to service demands. With
zEnterprise System Capacity on Demand, social organizations
can add IT resources quickly without needing to acquire
new physical systems or floor space while being confident
in their ability to scale to meet future demands.
Ability to adopt new programs
Social program enterprises and the services they deliver are
dynamic. They must adapt to emerging needs and expectations
as well as ever-changing government requirements and priori-
ties. Government organizations are adapting delivery models
and introducing a wide range of social programs. These
changes may be driven by reform initiatives, as in the UK,
or relate to nationalized service delivery consolidation, as in
Australia, or new program initiatives, as in US healthcare
reform. The SPMP is able to deliver the components, business
processes, configuration approach and IBM enterprise-class
infrastructure to meet political, legislative and policy timelines.
It also has the flexibility to adapt the solution as policy changes.
Enterprise framework
The enterprise framework forms the foundation of the SPMP,
providing the core processing and infrastructure components
for common intake, information management and participant
management. The components include:
●● ●
Common evidence: Promotes reuse of evidence across
multiple programs, supporting program-specific verification
and expiration business rules and eliminating data re-entry.
●● ●
Financial management: Provides an integrated approach for
efficiently managing calculation, scheduling, distribution and
disbursement of payments and liabilities to case participants.
●● ●
Funded program management: Delivers flexible options
for creating and managing funds, including the ability to
control spending in program delivery and client service.
●● ●
Contribution management: Enables organizations to
efficiently manage employer, employee and citizen fund
models throughout the funding and distribution lifecycle.
●● ●
Service planning: Provides a simple, yet comprehensive
and effective approach to an outcome-based service delivery
model with social program-specific templates and support
for industry best practices.
●● ●
Supervisor workspace: Offers a single location for supervi-
sors to effectively monitor and manage the tasks and case
load of their users.
●● ●
Intelligent evidence gathering: Provides an intelligent
framework for consistently collecting information from
clients and guiding caseworkers through the verification
process.
●● ●
Decision assist: Provides a user-friendly, configurable deci-
sion support tool that helps to streamline and standardize
outcome-focused assessments for clients.
●● ●
Enterprise infrastructure: Provides the industry’s highest
level of security to protect sensitive citizen data while offering
the flexibility to meet changing program needs.

4. Please Recycle
Why IBM?
Based on more than 20 years of experience in social program
management software development, the SPMP is designed
for the social program sector from the ground up. The result
is an integrated solution with ready-to-deploy components,
workflows, tools and infrastructure that help support the
way that social enterprises work today and into the future.
IBM’s subject matter experts have taken their knowledge of the
industry and packaged core business processes within SPMP
to support the complete social program lifecycle. The result
is a solution that models industry best practices and supports
the needs of social program organizations and their clients,
providers, employers and caseworkers.
Business-driven solution
The IBM Cúram Social Program Management Platform on
zEnterprise delivers a configurable business-driven solution
that helps social enterprises rapidly deploy new programs and
service delivery models, which can result in optimal outcomes
for citizens and lower costs for organizations, providers and
employers. SPMP also provides the flexibility to deploy new
programs incrementally and removes business-user reliance on
the IT team to add or change programs and business processes
The zEnterprise system further enhances this flexibility by
allowing social program organizations to rapidly add new pro-
grams without the need to add new systems, infrastructure and
complexity into the IT environment. It does this while ensurin
the absolute security of citizen data with the highest level of
commercial security available anywhere.
For more information
To learn more about IBM Cúram social programs solutions,
please contact your IBM representative, or visit:
ibm.com/software/products/us/en/
social-program-management-platform/
.
g
© Copyright IBM Corporation 2013
IBM Corporation
Systems and Technology Group
Route 100
Somers, NY 10589
Produced in the United States of America
February 2013
IBM, the IBM logo, ibm.com, and zEnterprise are trademarks of
International Business Machines Corp., registered in many jurisdictions
worldwide. Other product and service names might be trademarks
of IBM or other companies. A current list of IBM trademarks is
available on the web at “Copyright and trademark information” at
ibm.com/legal/copytrade.shtml
This document is current as of the initial date of publication and may
be changed by IBM at any time. Not all offerings are available in every
country in which IBM operates.
THE INFORMATION IN THIS DOCUMENT IS PROVIDED
“AS IS” WITHOUT ANY WARRANTY, EXPRESS OR
IMPLIED, INCLUDING WITHOUT ANY WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND ANY WARRANTY OR CONDITION OF
NON-INFRINGEMENT. IBM products are warranted according to the
terms and conditions of the agreements under which they are provided.
ZSS03083-USEN-00