1. LEARNINGS
from
the
INSIDE
Building
an
internal
design
innovation
team
May
14,
2014
Ophelia
Chiu
Design
Strategy
and
Innovation
Head
Strategy
and
Innovation
Department
www.mskcc.org

2. Five
Key
Learnings
1. Organizational
Champion
2. Insider
Guide
3. How
to
Talk
About
Design
4. Co-­‐Create
but
Not
All
the
Time
5. Start-­‐up
Mentality

3. Memorial
Sloan
Kettering
Cancer
Center
…the
world’s
oldest
and
largest
private
cancer
center
with
a
singular
mission:
to
conquer
cancer

4. cess to Improve On
nt Rooms at 53rd Street
m A Room B Room C
Rockefeller
Outpatient
Pavilion,
MSK
53rd
Street,
Infusion
Suite
The
AHA
Moment

5. Brooklyn
Infusion
Center
Brooklyn
Infusion
Center

6. Brooklyn
Infusion
Center

7. Five
Key
Learnings
1. Organizational
Champion
2. Insider
Guide
3. How
to
Talk
About
Design
4. Co-­‐Create
but
Not
All
the
Time
5. Start-­‐up
Mentality

9. Five
Key
Learnings
1. Organizational
Champion
2. Insider
Guide
3. How
to
Talk
About
Design
4. Co-­‐Create
but
Not
All
the
Time
5. Start-­‐up
Mentality

11. Five
Key
Learnings
1. Organizational
Champion
2. Insider
Guide
3. How
to
Talk
About
Design
4. Co-­‐Create
but
Not
All
the
Time
5. Start-­‐up
Mentality

12. DISCOVERY
ANALYSIS
IDEATION
PROTOTYPING

13. Five
Key
Learnings
1. Organizational
Champion
2. Insider
Guide
3. How
to
Talk
About
Design
4. Co-­‐Create
but
Not
All
the
Time
5. Start-­‐up
Mentality

14. Brooklyn
Infusion
Center
better
quality
pic?
Co-­‐Creation…

15. …But
not
all
the
time

16. Five
Key
Learnings
1. Organizational
Champion
2. Insider
Guide
3. How
to
Talk
About
Design
4. Co-­‐Create
but
Not
All
the
Time
5. Start-­‐up
Mentality

18. Recap:
Five
Key
Learnings
1. Organizational
Champion
2. Insider
Guide
3. How
to
Talk
About
Design
4. Co-­‐Create
but
Not
All
the
Time
5. Start-­‐up
Mentality

19.
THANK
YOU!
chiuo@mskcc.org
646-­‐888-­‐5609