Project Risk Management Plan
A project risk management plan based on the assumption of a new company -O2D- created by our team
Planned and Presented in UCI PM class
3. Provide a service to order and deliver food by APP
Customer order
food by APP
O2D APP System
System accept
the order
Send the
order
requirement
Send the order
requirement to
the delivery
Delivery go to
the restaurant
take the food
Customer
download
O2D APP
Restaurant
prepare the food
Delivery the
food to the
customer
You Order, We Delivery!
WHAT is O2D
4. MISSION
“We provide hot and fresh food from the top
franchise restaurants anytime anywhere straight
at your doorstep with our revolutionary delivery
service through our App.”
5. Project Scope Statement Business
Problem
Don’t provide the delivery services
Restaurants do not offer home delivery
Opportunity
The food services industry is growing exponentially
Objective
Lower cost to deliver food.
Ordering ease
Targeting corporate
Strategic Initiative
Connect restaurants and customer with low cost and high quality
Project Scope Statement
7. Project Scope Statement Project Justification
A majority of regular full-fledged
restaurants do not offer home
delivery
The food services industry is
growing exponentially year over
year in this market
8. Project Scope Statement
Key Functional Performance
& Acceptance Criteria
Ordering ease
Doorstep delivery with
lower fees
Consumer can track
delivery status through our
website anytime
11. Project Scope Statement
Convenient solutions
Meal at home
Low fuel cost and cheap labor
Critical Assumptions
12. Project Scope Statement Constraints / Comments
Government Policies
People are looking for more convenient solutions for
their food
13. WHAT IS RISK ?
The objectives of project risk management are to increase the
likelihood and impact of positive events and decrease the
likelihood and impact of negative events.
17. Risk Management Plan Timing
Risk Management
when the project start
Monthly Meeting with all the departments
Development
Weekly check the schedule on building APP
Marketing
Monthly do the APP Marketing Research
Modify the marketing strategy
Financial
Review all the contract documents
Human Resource
Monthly tracking the effectively of the staffs
26. Risk Management Plan
• Weekly meeting discuss the process
about the various risk avoidance and
controlling
• Regular brainstorming about risk
occurrence
• Analyzing the current status of risk
response
• Build the Mitigation of risk and check the
milestones
Tracking
28. TOP 5 RISKS
1.2.5 Delivery Delay
1.3.2 Outsource Monitoring
1.2.4 Solve customer complaints
1.3.4 Compete with similar service
1.3.11 Hire new staff
29. TOP 5 RISKS LEGEND
0 - 20% Very Low
21 - 40% Low
41 - 60% Medium
61-80% High
81-99% Very High
Legend Impact/Probability
0 - 5% Very Low
6 - 16% Medium
17-99% Very High
Legend Severity
As a reminder: Severity=Impact*Probability
30. TOP 5 RISKS RISK 1
• Risk
– Delivery delay
• Cause / Effect
– Traffic Problem
– Making the customers feel angry
• Strategy
– Avoid
• Response
– Use GPS to take a better route
Probability Severity Response Response description
Deliverable Categories RESULT L/M/H (IxP) L/M/H Strategy
External Delivery delay 84% 85% 72% Avoid use the gps trafic info to find a better route
Impact
31. TOP 5 RISKS RISK 2
• Risk
– Outsourcing monitoring
• Cause / Effect
– Lack of monitoring of outsourcing
– Loss of business
• Strategy
– Mitigate
• Response
– Hire a monitoring supervisor to control the outsource
companies
Probability Severity Response Response description
Deliverable Categories RESULT L/M/H (IxP) L/M/H Strategy
Organizational Outsource Monitoring 89% 80% 71% Mitigate
hire a monitoring supervisor to control the outsource
companies
Impact
32. TOP 5 RISKS RISK 3
• Risk
– Solve customers complaints
• Cause / Effect
– Slow process of customer’s feedback
– Bad reputation of the app
• Strategy
– Mitigate
• Response
– Check all the bad reviews and create action plan to solve
the complaints
Probability Severity Response Response description
Deliverable Categories RESULT L/M/H (IxP) L/M/H Strategy
External Solve customer complaints 89% 80% 71% Mitigate
check all the bad reviews and creat an action plan to
solve the complaints
Impact
33. TOP 5 RISKS RISK 4
• Risk
– Compete with similar service
• Cause / Effect
– Lack of research of competitors
– Lack of loyal customers
• Strategy
– Mitigate
• Response
– Keep a regular check and take actions on the price and
quality of competitor
Probability Severity Response Response description
Deliverable Categories RESULT L/M/H (IxP) L/M/H Strategy
Organizational Compete with similar service 54% 80% 44% Mitigate
keep a regular check and take actions on the price and
quality of competitor
Impact
34. TOP 5 RISKS RISK 5
• Risk
– Hire new staff
• Cause / Effect
– Assign work to new staff
– Cost more on training
• Strategy
– Mitigate
• Response
– Pay good salaries and better benefits to retain staff
Probability Severity Response Response description
Deliverable Categories L/M/H (IxP) L/M/H Strategy
Organizational Hire new staff 60% 42% Mitigate pay good salary and better benefits to retain staff
35. Probability-Impact Matrix
Very High 0 0 0 0 1
High 0 0 1 0 2
Medium 0 1 3 2 0
Low 0 3 2 1 0
very Low 0 8 13 13 0
Very Low Low Medium High Very High
High
Medium
Low
Probability - Impact Matrix
Probability
Impact
37. Range of Project Risk Cost Estimates
RBS Element Low Most Likely High
Technical
35%
$ 7,000 $ 10,500 $ 14,000
External
30%
$ 6,000 $ 9,000 $ 12,000
Organizational
20%
$ 4,000 $ 6,000 $ 8,000
Project
Management
15%
$ 3,000 $ 4,500 $ 6,000
Total Project $ 20,000 $ 30,000 $ 40,000
38. Project BENEFIT
• Control the risk under its lowest level
• Reduce threats and increase
opportunities
• Identify the categories of the risk and
the priority
• Avoid unwanted costs
• Improve organizational and project
communication
Scope description, project driver and business justification
Scope description, project driver and business justification
Scope description, project driver and business justification
Scope description, project driver and business justification
Scope description, project driver and business justification
Scope description, project driver and business justification
Risk Management Plan –itemized bullets addressing all global elements
defines when risk management activities will occur, event and recurring.
Project Selection Criteria / Scope Statement Exercise Process
1. Should be work-related
2. You know it first hand
3. “Risk rich” area
4. Not yet in Progress
5. Not classified / confidential
6. Right size scope – create WBS
7. Prioritize Project objective (T, C, S, Q)
– Risk Breakdown Structure for identifying and classifying sources of risk
Determine the elements of the Project Risk Breakdown Structure based upon PMBOK® Guide and lecture directions. Populate and insert the RBS Chart here; or provide table or text description.
Risk Identification Exercise Process
1. Focus on a reasonable portion of WBS – detail that portion to level 3 or 4
2. Determine risk source categories (taxonomy)
3. Brainstorm 50 risk events – be as specific as possible
4. Use checklist to verify breadth of coverage
5. Complete consequences for each risk event
(Copy/ insert rows for additional consequences flowing from same risk event)
6. Complete the description of risk statements to include source categories, timeframes, impact types and other attributes as useful
7. Do not score likelihood or impact at this time
Discuss and define the Risk Impact & Probability Scales Definitions, based upon PMBOK® Guide and lecture directions, such that a selected threshold score will consistently refer to the targeted level of risk tolerance, including the bias for the project’s driving objective; e.g., Time, Quality, etc.
Insert the Risk Impact & Probability Scales Definitions table here.
used in qualitative analysis to prioritize risk events
Determine which scores in the matrix correspond with the targeted risk tolerance level and code or label them accordingly. Insert the Probability – Impact Matrix table here, or provide textual description of the scoring categories.
used in qualitative analysis to prioritize risk events
Determine which scores in the matrix correspond with the targeted risk tolerance level and code or label them accordingly. Insert the Probability – Impact Matrix table here, or provide textual description of the scoring categories.
Definition of key expectations
– assessment is based on a specific project.
State the score that reflects the selected risk tolerance level.
Support with rationale.
In project management, risk tolerance is the measure of the degree of uncertainty
that a stakeholder accepts in respect of the project risk assessment.
– format and content of the risk register and other reports and results from risk monitoring.
Reporting Formats (including the risk register): May use existing formats
– format and content of the risk register and other reports and results from risk monitoring.
Description and analysis of top 5 risks, responses, post-response risk score, etc.
Description and analysis of top 5 risks, responses, post-response risk score, etc.
$ 20,000.00
Summarize costs & benefits realized from risk management
4. Estimate costs for responses, accepted risks and unknown-unknowns
5. Summarize cost and benefits to determine value of each risk response
Analyze 1 risk, using Expected Monetary Value(EMV) to comparative economic benefits to select one response from various response alternatives.
Make recommendations and sell value of risk management
how this risk management help the entire process of the project
how do we convince why we do this
stakeholder tolerance
probability & impact matrix
constant feedback
week review