7. MANAGING THROUGH CHANGE
Twentieth
Century
(20th Century)
Twenty-First
Century
(21st Century)
Bureaucratic Management
Democratic Management
Total Quality Management
Private Sector Management
Cross Organizational Management
Participative Management
8. TACTICS FOR OVERCOMING RESISTANCE TO CHANGE
Approach When to Use
Communication, Education
Participation
Negotiation
Coercion
Top Management support
Change is technical
Users need accurate information and analysis to understand
change
User need to feel involved
Design requires information from others
Users have power to resist
Group has power over implementation
Group will lose out in the change
A crisis exists
Initiators clearly have power
Other implementation techniques have failed
Change involves multiple departments or reallocation of
resources
Users doubt legitimacy of change
24. Accept the persons, who
have more talents and
learn from them
Attempt to find the faults
from the persons, who
have more talents
25. Having high responsibility for
his assignments and help the
organization to achieve the
goals.
Always busy on what he is
doing and has no time to help
others.
26. There might be other
ways to do thing better
“This is the only way
that we can do.”
28. I would like to tell you the amazing figures as follows;
Assume that A = 1
and B = 2
and C = 3
: :
: :
: :
Until X = 24
Y = 25
Z = 26
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1 2 3 4 5 6 7 8 9 1011121314151617181920212223242526
29. If each English alphabet from the word
that is transformed to figures and
sumed up together until it’s equal to
100
That word will create the miracle and
bring us success!
31. S M A R T
=19 + 13 + 1 + 18 + 20 = 71
C R E A T I V E
= 3 + 18 + 5 + 1 + 20 + 9 + 22 + 5 = 83
F A I T H
= 6 + 1 + 9 + 20 + 8 = 44
B E L I E V E
= 2 + 5 + 12 + 9 + 5 + 22 + 5 = 60
L O V E
=12 + 15 + 22 + 5 = 54
32.
33. A T T I T U D E
1 + 20 + 20 + 9 + 20 + 21 + 4 + 5
100
35. A - Always Greet Your Customers
T - Treat Your Customers With Respect
T - Talk and Chat to Your Customers
I - Interact with Customers in a Relaxed Way
T - Turn up to Work with a Positive Attitude
U - Understand Your Customers Needs
D - Discover the Impact You Have Around Customers
E - Excite Your Customers about Your Products
49. When we see the
naughty child,
We have different
thoughts!
50. First Lady “Why is he so naughty?”
Old Lady “Where is his parents?
Nice Lady “Why is he so lovely?”
Fourth Lady “The naughty child is
the clever child.”
When we have different thoughts…
52. First worker “I get less salary, why I have to work so hard.”
Second worker “I come late for 5 times only, and
whom I gonna chat this afternoon.”
Third worker “I have idea to improve myself, so
I’ll ask my boss for approval of seminar.”
Fourth worker “We have to strengthen our Sale force.”
When we have different behaviors…
58. When attitude is changed thought is changed
When thought is changed behavior is changed
When behavior is changed action is changed
When action is changed result is changed
59. mindset
matters“Champions aren’t made in gyms.
Champions are made from something they
have deep inside them – a desire, a
dream, a vision. They have to have the skill
and the will, but the will must be stronger
than the skill”
60. HeartMindset =
Love and Understanding
Passions to work
Can-Do Attitude
Good Attitude are
composed of
61. THE CAN DO ATTITUDE
You CAN DO everything, but not all at once.
You CAN DO everything, if it’s important enough for you to do.
You CAN DO everything, but you may not be the best at everything.
You CAN DO everything, but there will be limitations.
You CAN DO everything, but you’ll need help.
62. BEFORE YOU SPEAK … LISTEN
BEFORE YOU WRITE … THINK
BEFORE YOU SPEND … EARN
BEFORE YOU CRITICIZE … WAIT
BEFORE YOU PRAY … FORGIVE
BEFORE YOU QUIT … TRY