6. EMOTIONAL INTELLIGENCE (EQ)
Ability of individual to:
Recognize own and other people's emotions
Discriminate different feelings
Label them appropriately
Use emotional information to guide thinking and behaviour
8. GOLEMAN’S MODEL
Mixed model
Combine ability EQ and trait EQ
Trait model - “… encompasses behavioural dispositions and self
perceived abilities and measured through self report.“
Ability model – “individual's ability to process emotional
information and navigate social environment.”
9. EQ
Greater mental health
Exemplary job performance
More potent leadership skills
10. EQ
67% of abilities necessary for superior performance in leaders
Mattered twice as much as technical expertise or IQ
Neural mechanisms
14. EQ
People with average IQs outperform those with highest IQs 70%
of the time
IQ not sole source of success
Critical factor that sets star performers apart from rest of pack
15. EQ
“Something” in each of us
Intangible
Manage behaviour
Navigate social complexities
Make personal decisions that achieve positive results
16. EQ
Four core skills
Two primary competencies
1. Personal competence
2. Social competence
18. PERSONAL COMPETENCE
Self-Awareness - accurately perceive emotions and stay aware of
them as they happen
Self-Management - awareness of emotions to stay flexible and
positively direct behaviour
19. SOCIAL COMPETENCE
Social awareness
Relationship management skills
Understand other people’s moods, behaviour, and motives
Improve quality of relationships
21. EMOTIONAL INTELLIGENCE
Conceived by Dr Peter Salovey and John Mayer in 1990
Identifier for human capacity to understand and engage in
meaningful social interactions
22. EMOTIONAL INTELLIGENCE
Daniel Goleman - “Emotional Intelligence: Why It Can Matter
More Than IQ” (1995)
“…capacity for recognising our own feelings and those of others,
for motivating ourselves, and
for managing emotions well in ourselves and our relationships.“
Significant determinant of success
More significant than traditional Intelligence
23. EMOTIONAL INTELLIGENCE
Social Awareness - accurately pick up on emotions in other
people and understand what is going on
Relationship Management - awareness of your emotions and
others’ emotions to manage interactions successfully
29. EQ
Fundamental element of human behaviour
Distinct from intellect
No connection between IQ and EQ
Flexible set of skills
Acquired and improved with practice
30. PERSONALITY
Stable “style” defines each of us
Hard-wired preferences
Inclination toward introversion or extroversion
Cannot predict EQ
Stable over lifetime and doesn’t change
32. EQ
Huge impact on professional success
Focus energy in one direction with tremendous result
Strongest predictor of performance
Explaining 58% of success in all types of jobs
33.
34. EQ
Foundation for host of critical skills
Impact everything you say and do each day
Single biggest predictor of performance in workplace
Strongest driver of leadership and personal excellence.
35. EQ
90% of top performers high in EQ
20% of bottom performers high in EQ
Top performer without EQ chances slim
36. EQ
People with high degree make more money
Link with earnings direct
Every point increase add $1,300 to annual salary
39. EQ
Communication between emotional and rational “brains”
Pathway starts in brain at spinal cord
Travel through limbic system - place where emotions generated
Emotional reaction to events before rational mind able to engage
40. “PLASTICITY”
Neurologist - brain’s ability to change
Brain grows new connections as you learn new skills
Change gradual
Speed efficiency of new skills acquired
42. 1. WON’T LET ANYONE LIMIT THEIR JOY
Won’t let anyone’s opinions or accomplishments influence them
Don’t compare yourself to others
Self-worth comes from within
“You’re never as good or bad as they say you are”
43. 2. WON’T FORGET
Forgive but not forget
Letting go
Move on
Not bogged down by others’ mistakes
Assertive in protecting from future harm
44. 3. WON’T DIE IN FIGHT
Live to fight another day
Choose battles wisely
Stand ground when time right
45. 4. WON’T PRIORITIZE PERFECTION
Won’t set perfection as target
Humans fallible
Nagging sense of failure
Enjoying what achieved
46. 5. WON’T LIVE IN PAST
Past becomes present
Prevent from moving forward
Failure erode self-confidence
Failure results from taking risks
Rise in face of failure
Don’t allow failure to stop from believing in success
47. 6. WON’T DWELL ON PROBLEMS
Create and prolong negative emotions and stress
Focus on actions to better yourself and circumstances
Personal efficacy produces positive emotions and improves
performance
Focus on solutions
48. 7. WON’T HANG AROUND NEGATIVE PEOPLE
Complainers wallow in problems
Fail to focus on solutions
“Pity party”
Distancing yourself
Ask complainers how they intend to fix problems
49. 8. WON’T HOLD GRUDGES
Negative emotions
“Fight-or-flight” mode
Holding onto stress
Avoid at all costs
Feel better
Improve health
50. 9. WON’T SAY YES UNLESS THEY REALLY WANT
TO
Saying NO more difficulty than saying YES
Stress, burnout, and depression
Saying no major challenge
“No” powerful
Honour existing commitments
Successfully fulfil them
52. SELF-AWARENESS STRATEGIES
1. Quit treating feelings as good or bad
2. Observe ripple effect from emotions
3. Lean into discomfort
4. Feel emotions physically
5. Know who and what pushes buttons
6. Watch yourself like hawk
7. Keep journal about emotions
53. SELF-AWARENESS STRATEGIES
8. Don’t be fooled by bad mood
9. Don’t be fooled by good mood
10.Stop and ask yourself why you do the things you do
11.Visit your values
12.Check yourself
13.Spot your emotions in books, movies, music
14.Seek feedback
15.Get to know yourself under stress
54. SELF-MANAGEMENT STRATEGIES
1. Breathe right
2. Create emotion vs. reason list
3. Make your goals public
4. Count to ten
5. Sleep on it
6. Talk to skilled self-manager
7. Smile and laugh more
8. Set aside time for problem solving
9. Take control of self talk
55. SELF-MANAGEMENT STRATEGIES
10.Visualize yourself succeeding
11.Clean up sleep hygiene
12.Focus attention on freedom not limitations
13.Stay synchronized
14.Speak to someone not emotionally invested in your problem
15.Learn valuable lesson from everyone you encounter
16.Put mental recharge into schedule
17.Accept that change just around corner
56. SOCIAL-AWARENESS STRATEGIES
1. Greet people by name
2. Watch body language
3. Make timing everything
4. Develop ‘back-pocket’ question
5. Don’t take notes at meetings
6. Plan ahead for social gatherings
7. Clear away clutter
8. Live in the moment
9. Go on 5 minute tour
57. SOCIAL-AWARENESS STRATEGIES
11.Practice Art of Listening
12.Go people watching
13.Understand Culture Game
14.Test for accuracy
15.Step into their shoes
16.Seek whole picture
17.Catch mood of room
58. RELATIONSHIP MANAGEMENT STRATEGIES
1. Be open and be curious
2. Enhance natural communication style
3. Avoid giving mixed signals
4. Remember little things that pack punch
5. Take feedback well
6. Build trust
7. Have “open door” policy
8. Only get mad on purpose
9. Don’t avoid the inevitable
59. RELATIONSHIP MANAGEMENT STRATEGIES
10.Acknowledge other person’s feelings
11.Compliment person’s emotions or situation
12.When you care, show it
13.Explain decisions, don’t just make them
14.Make feedback direct and constructive
15.Align intention with impact
16.Offer “fix-it” statement during broken conversation
17.Tackle tough conversations