1. “Is your glass half-full or half-empty?”
Implementing a Wellbeing Strategy in
Scottish Water

2. Is your glass half-full or half-empty?

3. Wellbeing and Resilience
Definitions
Wellbeing - The health of an organisation, and crucially the people in it,
doing something for themselves, the organisation and the communities in
which they live and work. What contributes towards an employee’s
enjoyment, engagement and happiness at work.”
Resilience - “Not just surviving but thriving whatever challenges are
faced”

4. Wellbeing Programme – Guiding Principles
We aim for our people to be “equipped, engaged , enthused and
energised.”
We will achieve this by:
• building adaptive capacity and resilience
• encouraging employees to think about work as ‘what they do’ rather
than ‘where they go’ to do it
• implement a Wellbeing Programme that enables employees to ‘bring
their whole self to work’.

5. Target issues that are important to employees

6. • Working in a way
that enhances
employees
lifestyles
• Belief in our vision
and values, being
part of a meaningful
enterprise and
suppor<ng ac<ve
engagement in life
and wider society
• Posi<ve health and
bodily func<oning,
exercise and good
nutri<on, physical
safety and access to
good health care
and informa<on
PHYSICAL EMOTIONAL
AGILEENERGISED
• Emo<onal resilience;
promo<ng feelings of
self-confidence, self-
esteem, trust and co-
opera<on and
suppor<ve
rela<onships
Scottish Water’s Wellbeing Model

7. An example of a Physical Wellbeing initiative
Global Corporate Challenge 2015 – 152 SW Participants
72%
64%
76%
75%
79%
76%

8. An example of an Emotional Wellbeing Initiative
Ruby Wax presenting to top 500 in SW

9. Example of an Agile Initiative
Fixed, Fluid, Field or Free

10. Example of an Energising Initiative
Water Aid Trip to Zambia 2015

11. Recognise the importance of leaders at all levels

12. SW Team Leaders

13. Building Personal Resilience
5 Pillars of Resilience
Energy
Inner Drive
Future Focus
Flexible Thinking
Social Support
….. over to Helen

14. Has it made a difference?
Winner of Scotland’s Best Large Employer 2015
“Key to success is the organisation’s approach to training and development,
health and wellbeing, workplace environment, flexible working opportunities
and engagement in company CSR initiatives.” (Business Insider)
84% employees agree that “Scottish Water demonstrates a commitment to my
personal wellbeing and resilience” (Your Voice Employee Survey 2015)

15. Lessons Learned
• Be clear about the aims of your Wellbeing Programme
• Go where the energy is – target issues of importance to employees
• Measure from the start, and recognise you are in it for the long haul
• You can do quite a lot with not a lot of resource
• Communicate frequently - and carefully
• Recognise the importance of leadership buy-in
• Build strong foundations through building personal resilience

16. QUESTIONS?