Slide deck from the #Caring4NHSPeople - virtual wellbeing session 15 April 2020 on managing stress

1. Twitter: #Caring4NHSpeople #OurNHSpeople
The health and
wellbeing of our
NHS people during
the Covid-19
response
*Topic: Managing
Stress**
Virtual Community Meeting
15th April 4pm

2. Twitter: #Caring4NHSpeople #OurNHSpeople
Connecting to Audio

3. Twitter: #Caring4NHSpeople #OurNHSpeople
Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• Your Twitter handle
• One thing you did in the past week
that brought you joy
• Send to “all participants” To join the wellbeing community list, email:
http://horizonsnhs.com/caring4nhspeople/

4. Twitter: #Caring4NHSpeople #OurNHSpeople
To join the mailing list of people
who get the information about
this community:
http://horizonsnhs.com/caring4n
hspeople/
Building a Wellbeing Community

5. Twitter: #Caring4NHSpeople #OurNHSpeople
Where are
you are
joining from
today?

6. Twitter: #Caring4NHSpeople #OurNHSpeople
The health and
wellbeing of our
NHS people during
the Covid-19
response
*Topic: Managing
Stress**
Virtual Community Meeting
15th April 4pm

7. Twitter: #Caring4NHSpeople #OurNHSpeople
7 |
• Offer support, ideas, knowledge and wisdom to those with a role in
supporting the health and wellbeing of people working in health and care
• Share the range of wellbeing support activities that are available to people
working in health and care
• Connect with each other and collectively build our
community of those who support the health and wellbeing of our NHS
people
Aims of this session
To:

8. Twitter: #Caring4NHSpeople #OurNHSpeople
The team today
Chat box facilitators
Dr Rosanna
Hunt
Paul Woodley
Technical hosts
Selina Bhambra
Dr Sonya
Wallbank
Contributors
Zoe Lord
Facilitators
Kim NurseProf Mike Holmes
Louise Pratt Cheryl Samuels
Social Media
Leigh Kendall
Elizabeth Nyawade
Zarah Mowhabuth
Youtube hosts
Tej Riat
Olly Benson Helen Bevan

9. Twitter: #Caring4NHSpeople #OurNHSpeople
• How this virtual session will work – Elizabeth Nyawade & Zoe Lord
• Update on the National Support Offer – Dr Sonya Wallbank
• Managing stress – Professor Mike Holmes
• Our organisational approach to supporting wellbeing – Kim Nurse
• Virtual breakout rooms for smaller conversations
• Call to action & closing remarks

10. Twitter: #Caring4NHSpeople #OurNHSpeople
Very confident: I can
recognise symptoms
and have clear
strategies to manage
my own stress
Not confident
How confident do you feel about managing your own stress levels
during Covid-19?

11. Twitter: #Caring4NHSpeople #OurNHSpeople
Very confident: I have
the skills and a
comprehensive
package of support &
leadership systems in
in place
Not very Confident
How confident are you about your ability to support your
colleagues through periods of stress during Covid-19?

12. An update on
the National
Wellbeing Offer
Dr Sonya Wallbank
Health and Wellbeing Clinical
Lead, NHS England &
Improvement

13. 1
5Unmind
Headspace
Sleepio
Daylight
Free access to
Mental Health Apps:
2
For all NHS Staff –
call 0300 131 7000
07:00-23:00
34
Silvercloud
Information, and access
to group and 1-1
support direct to your
phone, laptop or PC
Website and App
TEXT
Ways to access support during COVID-19
Helpline
Send the text
‘FRONTLINE’ to
85258 to start a
conversation
Mental Health Modules for
Stress, Resillience, Sleep
and Anxiety.
Use the code NHS2020

14. #Caring4NHSPeople
Group and 1-1
emotional and
psychological support
Hospice network
Complex
bereavement
and grief
support
Front Door
National
Helpline
number and
text service
Physical
Welfare
co-ordination
for essential
food,
transport,
accommodatio
n and childcare
helpline
& information
hub
Individual, Line
manager and
team
upskilling and
support offer
Free access to
physical and
psychological
support apps
& microsite
information
hub
Investment &
upskill of OH
& EAP
services
Priority access to
critical physical &
mental health services

15. Managing Stress
Prof Mike Holmes
GP Partner | Haxby Group York/Hull
Vice-Chair | Royal College of General
Practitioners (Membership & International)
Honorary Professor | Dept of Health
Sciences, University of York

17. Our organisational approach
to supporting wellbeing
Kim Nurse
Executive Director of Workforce
and Organisational Development
West Midlands Ambulance Service
University NHS Foundation Trust
NO!

18. OFFICIAL - Business data that is not intended for public consumption. However, this can be shared with external partners, as required.
STAFF HEALTH and WELLBEING
Kim Nurse
Executive Director of Workforce &
Organisational Development

19. OFFICIAL - Business data that is not intended for public consumption. However, this can be shared with external partners, as required.
THE COMPUTER SAYS ……. NO!
Little Britain……
• “if I stick to the policy then I can’t get into trouble”
• “I treat everyone the same”
• “managers need to be able to manage”
• “If I do it for one person then everyone will want it”

20. OFFICIAL - Business data that is not intended for public consumption. However, this can be shared with external partners, as required.
Moving from No to Yes – lets look at how
• Visible leadership from the top
• Managers trained in health and wellbeing
• Board level reporting
• Knowing your staff and what is going on in their lives.
• Listening, problem solving, designing solutions together that work.
• Mindset from “everyone” to “individual”.

21. OFFICIAL - Business data that is not intended for public consumption. However, this can be shared with external partners, as required.
Emergency
Operations
Centre
• Peer support service
• Mental Health First Aid Training
for all managers.
• 2 dedicated Psychotherapists and 2
Physiotherapists supporting staff only.

22. OFFICIAL - Business data that is not intended for public consumption. However, this can be shared with external partners, as required.
Aligned to each hub
Working with Managers &
Staff. Monitoring Work
Time Directive. Regular
Communication & Contact.
Annualised rosters regular
built in leave[Rested]
Close knit
communities
Working in
crews or teams
Supportive and
understanding
of the role
Managers trained In
Stress Risk Assessments,
Redeployment, Flexible
working, Reasonable
Adjustments, Alternative
duties. Phased return to
Work. Meaningful &
Timely RTW interviews.
Welfare Meetings - not
just when absent
24/7 on
call for
staff and
families
HWB
Champions
being trained
to be Mental
Health First
AidersMHFA
Training
Programme
Leadership
& Support
Inner Circle
of Support

23. OFFICIAL - Business data that is not intended for public consumption. However, this can be shared with external partners, as required.
Outer Circle of Support
Occupational Health
Combat Stress PTSD
Resources Library of local
Support Networks &
Groups

24. OFFICIAL - Business data that is not intended for public consumption. However, this can be shared with external partners, as required.
Health & Wellbeing
Champions

25. OFFICIAL - Business data that is not intended for public consumption. However, this can be shared with external partners, as required.
Everyone can make a difference to the lives
of colleagues
If you are fortunate to be in a position of
authority, use your power to create great
organisations in which people can flourish.

26. OFFICIAL - Business data that is not intended for public consumption. However, this can be shared with external partners, as required.
“It takes a lot of effort
to make it look this easy”
quote stolen and adapted from Dolly Parton.

27. We are going to move to virtual breakout rooms
If you joining through Zoom, we are going to move you to a virtual breakout room to have a conversation
with 5-6 other people
When you go into your breakout rooms, you will need to mute and unmute yourself.
Introduce yourselves to one another and agree who will capture up to 3 bullet points about your
conversation
Questions for your discussion
• What are the signs of being overwhelmed that we are we looking for in other people?
• What are our top tips for supporting others to help themselves and help others?
10 minutes in your breakout room
If you are on YouTube or on the phone, you will take part in a facilitated
conversation via the YouTube chat box
When you get back into the Zoom main room, please write your
bullet point in the chat box

28. 28 |

29. Tracking your experience
as someone who is
supporting the health
and wellbeing of NHS
people
Email: Rosanna.Hunt@nhs.net
And link on website:
http://horizonsnhs.com/caring4nhspeople/

30. Very helpfulNot helpful
To what extent has today’s session been useful in your own role
supporting staff health and wellbeing during Covid-19?

31. In the chat box…
Now the offer is in place, what gaps do you see and what do you need from
your local, regional or national team?

32. To join the mailing list of people who get the
information about this community:
http://horizonsnhs.com/caring4nhspeople/
Building a Wellbeing Community

33. The focus for next week’s virtual community meeting will be
Learn about the CARE
model for recovery which
underpins the national
health and wellbeing offer
Wednesday 22nd April
4-5pm
Joining instructions:
horizonsnhs.com/caring4nhspeople

34. Thank you
Chat box facilitators
Dr Rosanna
Hunt
Paul Woodley
Technical hosts
Selina Bhambra
Dr Sonya
Wallbank
Contributors
Zoe Lord
Facilitators
Kim NurseProf Mike Holmes
Louise Pratt Cheryl Samuels
Social Media
Leigh Kendall
Elizabeth Nyawade
Zarah Mowhabuth
Youtube hosts
Tej Riat
Olly Benson Helen Bevan