2. 2
Step 1. Identify your accomplishments: The action verbs provided below will help you recall
certain specific results. These action verbs can help you begin your statements.
Results Resume Worksheet Instructions
Action Verbs
Adapt/modify/adjust
Advise/counsel
Analyze/investigate/
research
Appraise/assess/
evaluate
Arbitrate/mediate
Audit
Brief/inform
Budget
Classify/categorize
Collaborate
Consult
Create/ invent/design
Decide
Draft/outline
Economize
Edited/revised
Envision/conceive
Estimate/project
Expedite/accelerate/
advance
Facilitate/assist
Forecast/predict
Identify/recognize
Implement/initiate/
instigate
Influenced/persuade
Inspect/examine
Integrate/incorporate
Investigate
Lead
Listen
Manage/direct
Market
Motivate/encourage/
inspire
Multi-task
Negotiate/bargain
Operate
Organize/assemble/
arrange
Persuade/convince
Plan/schedule/program
Present/speak/provide
Produce/form/synthesize
Program
Promote/endorse
Recommend/propose
Recruit/enlist/employ
Redesign/reorganize/
restore
Sell
Solve/troubleshoot
Summarize/recap
Supervise/lead/monitor
Teach/train/instruct/
coach
Write/publish
Step 2. Identify the key skills you possess that led to your results: Select skills in the box
provided below that you used and want to use again. Of all your skills, list the ones you perform the very
best and enjoy the most. These are your most marketable skills and the ones you want to use in your
next job. Example: Manage information systems.
Key Skills
Adapt/modify/adjust
Advise/counsel
Analyze/investigate/
research
Appraise/assess/
evaluate
Arbitrate/mediate
Audit
Brief/inform
Budget
Classify/categorize
Collaborate
Consult
Create/ invent/design
Decide
Draft/outline
Economize
Edited/revised
Envision/conceive
Estimate/project
Expedite/accelerate/
advance
Facilitate/assist
Forecast/predict
Identify/recognize
Implement/initiate/
instigate
Influenced/persuade
Inspect/examine
Integrate/incorporate
Investigate
Lead
Listen
Manage/direct
Market
Motivate/encourage/
inspire
Multi-task
Negotiate/bargain
Operate
Organize/assemble/
arrange
Persuade/convince
Plan/schedule/program
Present/speak/provide
Produce/form/synthesize
Program
Promote/endorse
Recommend/propose
Recruit/enlist/employ
Redesign/reorganize/
restore
Sell
Solve/troubleshoot
Summarize/recap
Supervise/lead/monitor
Teach/train/instruct/
coach
Write/publish
Step 3. Identify the situation, action and result of each of your accomplishments.
Steps 1 through 3 below will guide your thinking to fill out the charts on the following
pages.
3. 3
Professional :
Results Resume Worksheet
Personal / Social / Civic:
Accomplishment Skills
Accomplishment Skills
Now, use the information from Steps 1 through 3 to fill out the charts below. Remember to provide
numbers, dollars, percentage increases, etc., whenever possible.
4. 4
Step 4: Now you are ready to create concrete examples of where, when, and how you did something
that led to results: For each of your key skills, develop an example to support it. Choose from the results/
accomplishments that you developed in your professional profile and demonstrate your highest level of effectiveness.
Situation – What problem, situation, task, opportunity did you address? What was done? For whom? Example: “I
wrote a new sales presentation for Jim Smith.”
Action – What action(s) did you or your direct reports take? What did I do? How did I do it? Example: “I analyzed
current presentation, researched options, wrote new presentation, and monitored results.”
Result – What were the results or benefits in quantified terms? Quantify and qualify. What was improved or
modified? – quantify whenever possible using numbers, dollars, percentages, survey results.
Example: “New presentation saved salespeople one hour per sales call, increased closing by 20%, reduced learning
curve by 30 days, contributed to company’s overall growth.”
Result Statements Breakdown:
Situation Action Result
5. 5
Step 5. Describe this result/accomplishment in a single sentence (a bullet suitable for marketing
you). Well-written statements begin with a powerful VERB and demonstrate a result achieved. These templates can
help:
Successfully planned __________________, resulting in __________________.
Created _____________________________, which led to _________________.
Implemented _____________________, increasing profits by _______________.
Initiated _________________________.
EXAMPLE
Action Verb = Planned
SITUATION: Planned renovations and re-opening of a restaurant within two months after being hired as
Sales Manager for a large hospitality business in a competitive resort area.
ACTION: Reviewed existing plan; revised service and product concept; altered interior renovation;
coordinated with all entities; developed standards for implementation; trained personnel; marketed;
monitored quality assurance and financial performance.
RESULTS: Operation opened on schedule, within budget. Increased revenue by 25% the first year, and
received favorable feedback from customers and investors.
Results Statement
Planned and directed the renovation and launch of a restaurant including overseeing renovations, hiring
and training personnel, coordinating marketing, and forecasting financial performance that led to the
restaurant opening on schedule and a 25% increase in revenue during first year of operation.
Results Statements
6. 6
Position Without Metrics With Metrics
Non-Exempt Unloaded several trucks every day.
Unloaded 12 trucks and approximately 12,000
pounds of glass daily; consistently achieved
100% customer satisfaction ratings.
Administrative Tracked expenses and saved money.
Created an Excel spreadsheet to track
expenses that saved 20%, or over $2,000, per
year for 3 years.
Line Staff
Answered customer calls
successfully.
Answered over 100 customer calls per day and
achieved 24-hour problem-resolution rate of
98%.
Technical Installed several LANs.
Installed 40 LANs in 6 states within 1 year to
improve intracompany communication,
facilitate order processing and increase
capacity from 1,500 to > 2,500 orders per day.
Manager
Grew sales and decreased sales
expense.
Grew division sales from $49M to over $104M
in 3 years while decreasing sales expense
18%.
Executive
Successfully directed program
management team.
Implemented a 2-year program that exceeded
a projected 20% annual reduction in costs, or
$4M annually, for 43 locations in the Northeast.
EXAMPLE
Results Statements By Position
Notes: