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1. iFour ConsultancyBusiness Capacity

2.  What is Business Capacity Management?
 Objective of Business Capacity
 Sub-processes of Business Capacity Management
 Benefits
 Challenges
 References
Contents
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3. What is Business Capacity Management?
 Business capacity management is a process used to manage IT services and IT
infrastructure.
 Translates business plans and needs into requirements for IT services and
architecture
 Predicts changing requirements for capacity demand and manages such demand on
a tactical level
 Provides enough capacity to satisfy capacity and performance requirements.
 It should be timely and cost-effective.
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4. Objectives of Business Capacity
 Aims to ensure that the capacity of IT services and the IT infrastructure is able to
deliver the agreed service level targets in a cost effective and timely manner.
 Considers all resources required to deliver the IT service, and plans for short,
medium and long term business requirements.
 Ensures that IT resources are right-sized to meet current and future business
requirements in a cost-effective manner.
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5.  Capacity Management is a quite complex process.
 It includes proactive and reactive measures. It is highly technical.
 There are three sub-processes:
 Business capacity management
 Service capacity management
 Component capacity management
Sub-processes of Capacity Management
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6. Business capacity Management
 Process Objective:
 To translate business needs and plans into capacity and performance requirements for
services and IT infrastructure, and to ensure that future capacity and performance needs
can be fulfilled.
 As customers’ business changes, so are service requirements changing.
 Change in service requirements usually has an impact on demand for capacity.
 Service Level Requirements and Service Level Agreement targets must be met.
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7. Service Capacity Management
 Process Objective:
 To manage, control and predict the performance and capacity of operational services.
This includes initiating proactive and reactive action to ensure that the performances
and capacities of services meet their agreed targets.
 Focuses on management, control and prediction of end-to-end performance of live
IT services usage and workloads.
 Services are monitored to gather data, which identify trends and indicate
exceptional conditions.
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8.  Process Objective:
 To manage, control and predict the performance, utilization and capacity of IT
resources and individual IT components.
 There are reactive and proactive activities within the scope of Component Capacity
Management.
 Experience and knowledge about service usage and how services are utilizing
components is crucial for efficient proactive Component Capacity Management.
 Reactive activities will be taken when a capacity-related incident occurs.
Component Capacity Management
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9.  The performance of IT resources is optimised.
 The necessary capacity is available when it is needed, avoiding a negative impact
on quality of service.
 Unnecessary expenses caused by "last minute" purchases are avoided.
 Growth of the infrastructure is planned, allowing it to be matched to real business
needs.
 The cost of maintenance and administration associated with obsolete or
unnecessary hardware and applications are reduced.
 Possible incompatibilities and faults in the IT infrastructure are reduced.
Benefits of Capacity Management
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10.  Insufficient information for realistic capacity planning.
 Unrealistic expectations about the cost savings and improvements in performance.
 Inadequate resources to monitor performance properly.
 Distributed and excessively complex IT infrastructure making access to data
difficult.
 There is insufficient commitment on the part of top management to implement the
associated processes rigorously.
 Rapid technological change makes it necessary to continuously review the plans
and scenarios envisaged.
Challenges of Capacity Management
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11. References
http://www.slideshare.net/null0x00/iso-27001-2013-changes
http://www.bsigroup.com/LocalFiles/en-GB/iso-iec-27001/resources/BSI-
ISO27001-transition-guide-UK-EN-pdf.pdf
https://en.wikipedia.org/wiki/ISO/IEC_27001:2013
http://www.iso27001security.com/html/27001.html
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12. iFour Consultancy Services
 Visit these websites for more details:
http://www.ifour-consultancy.com
http://www.ifourtechnolab.com
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