1. J.HEMAMALINI No.14A, Durga Apartments,
jjhemamalini@gmail.com Theambavani street,Sri Sakthi nagar
Mobile No: 9789066479 Annanur,Chennai-600 109
OBJECTIVE
To grow and let others grow with competitive spirit in a positively charged environment while striving hard to achieve
defined goals of the organization by making best use of the skills present in and around myself.
SUMMARY
• Goal oriented professional in a centralized team
• Exceptional versatility with the ability to manage multiple tasks in a pressured environment
• Abilities in handling multiple priorities, with a bias for action and a genuine interest in personal and professional
development
WORK EXPERIENCE
• July’12- May'16: Maersk Global Service Centre, Chennai as a Senior Process Associate under Customer experience
(Imports)
PROFESSIONAL SKILLS
TRAINING & INSTRUCTIONAL DESIGN SKILLS
• Provided training to new employees in the voice process and internal/external clients on technical issues
• Delegated suggestions and duties to other team members regarding opportunities for improvement in work-related
tasks and voice processes
• Coordinated with IT to troubleshoot and escalate system issues
MANAGEMENT SKILLS
• Maintained inventory control for technical and non-technical supplies
• Creation of documentation for implemented processes
• Maintained active involvement in leadership to monitor phone calls and resolved day-to-day transaction related
queries of customers
CUSTOMER SERVICE SKILLS

2. • Interacted with clients and utilized excellent organizational skills to arrange implementations, upgrades and
migrations.
• Working in a centralized team responsible for arrange cargo release and delivery orders
• Reviewing of import documents, arrival information to assure timely and accurate reporting.
• Coordinating with suppliers, transporters, shippers and scheduling shipments
• Delivered excellent customer service while working with clients on a daily basis for various new and on-going
technical projects
• Served as a liaison between clients and staff to resolve client problems , implement long and short term solutions
ACHIEVEMENTS
• Secured proficiency prizes in academics and won gold medal in English
• Got awards like star of the month, extra mile award and good ratings in BPSS Survey
• Closely involved in deployment activities (Kaizen)
ACADEMIC CHRONICLE
• M.Sc. (chemistry), with 62% (2014)
M.K.University
• B.sc (chemistry), with 87% (2012)
DG Vaishnav Arts and Science College
PERSONAL DATA
Name : J.Hemamalini
Father’s name : R.Janarthanam
Languages known : English, Tamil, Hindi: (Read, write and speak) Telugu: (Speak)
Place of birth : Chennai
Date of birth : 19-08-1991
Sex : Female
Nationality : Indian
Marital status : Single
IT SKILLS
• Excellent communication, interpersonal, organizational, and leadership skills

3. • Knowledge in MS office
DECLARATION
I hereby declare that all the details furnished above are true to the best of my Knowledge and belief.
Date :
Place : (J.HEMAMALINI)