The Power of Presence

★ Non-Executive Board Director ★ I help people & companies discover their Unique Power and Use It! em UQ Power
24 de Jul de 2017
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
The Power of Presence
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The Power of Presence

Notas do Editor

  1. 1.35pm Building Rapport and Engaging People  The rapport phase is the opening of any successful facilitation or presentation. Quality interactions are only achieved when are truly engaging and building rapport with your audience. Building rapport and creating a climate of trust and understanding allows you to prepare the audience for the delivery of your content. Rapport is vital in all forms of communication and essential for conducting effective presentations and facilitating successful workshops, sessions, group work. In the role of facilitator, your task is to persuade and influence so the audience prefers your solution or idea over what they may have been doing in the past. John Grinder and Richard Bandler researched how expert communicators were able to build rapport. They found that people like people who are like themselves. Rapport is established by pacing. Pacing is the process of matching and mirroring the verbal, para-verbal and body language of the other person to create likeness and similarities which creates rapport. Being in rapport means being alike both verbally and non verbally. Professor Albert Mehrabian has pioneered the understanding of communications since the 1960s – today he spends his time researching, writing, and consulting as Professor of Psychology at UCLA. His work featured strongly in establishing early understanding of body language and non-verbal communications. His research provided the basis for the widely quoted and often much over-simplified statistic for the effectiveness of spoken communications. Here is a more precise (and necessarily detailed) representation of Mehrabian's findings than is typically cited or applied: 7% of message pertaining to feelings and attitudes is in the words that are spoken. 38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said). 55% of message pertaining to feelings and attitudes is in facial expression (and body language). The main thing to remember is that the formula applies to communications of feelings and attitudes not just any communication. One of the best ways to build rapport if you don’t know the attendees is to use universals. Universals are statements that are ‘true’ for all members in the audience, general statements that are universally accepted. Here you are setting the scene or the big picture. For example: We live in a world that….. Have you ever found yourself in a situation where…..? Have you noticed how ……..is happening more often today?