Leading & Communicating Powerfully with Ambassadors Program
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Leading & Communicating Powerfully with Ambassadors Program
- 1. Ambassadors Program Leading & Communicating Powerfully Heidi Alexandra Pollard CEO, UQ Power Workplace Futurist and Company Culture Architect
- 4. Shift happens. • Hyper-connectivity leading to increased screen time • Accelerating pace of change leading to overwhelm • Tailored convenience means we want it all and we want it now
- 5. Despite all this change one constant has remained the same – the ability to influence, engage, inspire, relate and build rapport. The ability to communicate The One Constant
- 6. Spotlight on USpotlight on U What’s your biggestWhat’s your biggest communication challenge?communication challenge?
- 7. EXPLORING YOUR SIGNATURE COMMUNICATION STRENGTHS Understanding your individual communication style strengths and the effect it may have on others.
- 8. • No right or wrong scores, no style is better than another. • One high score (4 pts or more) strong preference • Two high scores (within 2 pts) may lead with preferred style and can draw from others • Three close scores will lead with a preferred style, may have developed from experience • Equal scores in all four styles highly adaptable, may appear inconsistent to others PSCI Scoring
- 9. THE DIRECTING STYLE Liabilities • Impatient with those working too slowly • Lone ranger • Can be judgmental • Tendency to dominate others • Difficulty trusting others with work • Need to be in control causes frustrations Strengths • Fast paced, quick thinkers • Focus on action and results • Decisive • Takes responsibility • Natural leaders • Visionary, big picture Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
- 10. THE PRESENTING STYLE Liabilities • May not always be taken seriously • Poor operational follow through • Easily bored • May overpromise and underdeliver • Would rather talk than listen • Does not manage time well Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved. Strengths • Knows how to have fun • Always up, energetic • Communicates easily • Motivates others • Lots and lots of ideas • Enjoys/prefers new projects
- 11. THE MEDIATING STYLE Liabilities • Likes privacy, may be difficult to get to know • Focuses on people issues over business progress • Reluctant to correct difficult people problems • Doesn’t like risk taking • Doesn’t care for surprises • May avoid centre stage Strengths • Subtle, gentle, indirect and inclusive • Good listener • Expert • Loved by everyone • Champion of others • Encourages others through appreciation Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
- 12. Strengths • Likes people, not large groups • Confident if facts are known • Likes to give advice • Very thorough • Fair and unbiased • Enjoys structure Liabilities • Difficult to stop pursuing perfectness • Fear of mistakes creates time consuming tasks • Tends to be critical • Worries a lot • Slow to embrace new THE STRATEGIZING STYLE Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
- 13. Appreciating your style and others 1. The top three positive characteristics of my style are: 2. The three strengths I admire most in people with the opposite style are: 3. The strength of mine that drives others crazy is: 4. I feel most like myself, comfortable when: 5. I feel least like my style, out of my comfort zone when: 6. My preference for handling conflict and difficult conversations is: 7. Draw a symbol that you believes best describes your style.
- 14. 4 STEPS TO PRESENTING WITH CONFIDENCE AND CHAIRING MEETINGS
- 15. 4 steps to success The effectiveness of your relationships, your ability to build trust, your ability to assert yourself and handle conflict and your ability to craft a powerful message in person or in writing depends upon you mastering 4 foundations: IQ – Intellectually focused EQ – Interpersonally connected Body – Physically energised Vision – Purposefully aligned www.UQPower.com.au
- 16. You have to #startwithU by being super clear on what you need to communicate and believing in U and your message. If you don’t believe, no one else will, every one can spot a phoney! Step 1 – Be clear on the WHY
- 17. What are the top 2-3 points you want to make? This is all about your FOCUS. Step 2 – IQ – KNOW YOUR WHAT
- 18. IQ Focus Practice Exercise 1 – shoot ‘em up, OK Position 1 Position 2
- 19. Step 3 – BODY – YOUR HOW How does what you are describing work? How will it feel? Look like? What examples or stories can you share?
- 20. What’s next? How will this effect them? Who needs to know? Step 4 – EQ – KNOW YOUR WHO
- 21. Let’s put it all together!
- 22. Making Meetings Work Meetings also run smoother when you follow the four step process: 1 – Why are you meeting? 2 – What needs to be discussed? 3 – How will it work? Who needs to get involved? 4 – What are the next steps?
- 23. The most powerful communication tool at your disposal is not your mouth, it’s your entire body. Become fluent in body language as your second language and watch your results soar. Use your body!
- 24. Understanding your body language and other physical cues is very important when you are communicating with others. Your non-verbal communication skills are just as important as your verbal skills. The most important thing to ensure is congruence – that your messages match your body. Powerful Body Language
- 25. - 7% of meaning is in the words that are spoken -38% of meaning is paralinguistic – the way we say it -55% of meaning is in body language & expression WHY YOU MUST BECOME FLUENT IN A SECOND LANGUAGE
- 26. “When it comes to body language, there are some who have better vocabularies than others.” Doug Larson
- 27. Introduce yourself to someone: Like it’s a waste of your time Test It In Your Body
- 28. Introduce yourself to someone: Like you really really want to impress them but are a phoney. Change Your Body
- 29. Introduce yourself to someone: Like they are your long lost best friend Lead With Love
- 30. body language practice www.UQPower.com.au “It’s important we get this right. Things must change around here.”
Notas do Editor
- From your pre- work sheet List your top three personal values (ie: things that must be in your life, relationships and work that are of importance to you. Eg: honesty, creativity):
- 9.35am It’s important to note before we get started that there are no right or wrong answers with this tool. The PCSI has been used with several thousand people who have validated its efficacy. Remember that it identifies the style you lead with as preferred but there is no correct style. I ask that you do not copy and distribute the PCSI tool/form as it is copyright and should not be duplicated without permission. Once we’ve completed the tool and you’ve added up your responses you will see if you have a strong preference for one or two styles. Knowing your style can help you to: Recognise your tendancies Build on your strengths Identify and appreciate the style of others, and Improve the way you communicate with each other. Let’s begin. Please turn to the page (3) with the four boxes identified as Parts 1-4 and follow the instructions. Once you have completed this process and added up all the checks or circles you have for each Part please wait before turning the page. This should only take you 5-10 minutes. How did you go? The highest total is usually the one that best describes you. Although your scores may be closer in more than one Part, most people find that they match just one or two types. Now take a look at the next pages and review the description of your preferred style. We all use all of these styles to some degree depending on the situation, but generally we have a clear preference for one or two. Choose the style that you have the highest score for, or if a couple are close, the one that feels most like you. Remember there is no correct style and we can all draw on all the styles. The PCSI recognises preferences, behaviours and emotions and can also be used to help to identify development gaps. It’s important to note before we get started that there are no right or wrong answers with this tool. The PCSI has been used with several thousand people who have validated its efficacy. Remember that it identifies the style you lead with as preferred but there is no correct style. I ask that you do not copy and distribute the PCSI tool/form as it is copyright and should not be duplicated without permission. Once we’ve completed the tool and you’ve added up your responses you will see if you have a strong preference for one or two styles. Knowing your style can help you to: Recognise your tendancies Build on your strengths Identify and appreciate the style of others, and Improve the way you communicate with each other. Let’s begin. Please turn to the page with the four boxes identified as Parts 1-4 and follow the instructions. Once you have completed this process and added up all the checks or circles you have for each Part please wait before turning the page. Now I ask you to take the PCSI and complete the adjective list as per the instructions. Check all answers that apply. Remember there are no right or wrong answers and it does not matter how few or many ticks you have Don’t think too long about each word, use your first thought this will yield the best result Use the scoring guidelines at the bottom of the page to determine your style. This should only take you 5-10 minutes. Write up everyone’s scores on the flipchart How did you go? The highest total is usually the one that best describes you. Although your scores may be closer in more than one Part, most people find that they match just one or two types. Now take a look at the next pages and review the description of your preferred style. We all use all of these styles to some degree depending on the situation, but generally we have a clear preference for one or two. Choose the style that you have the highest score for, or if a couple are close, the one that feels most like you. Remember there is no correct style and we can all draw on all the styles. Write up everyone’s scores on the flip chart
- Form into groups sort out how many (show of hands) break them into groups. In order for us to understand other people’s communication styles, we first need to understand our own. Hand out 3 handouts on spotting styles The most challenging relationships in a team are those that are diagonally opposite. Get groups to present back at about Each group 2 mins
- Murder, blame, victim, struggle, GFC, war, hate, crisis, rape What is in your daily diet
- 1.35pm Building Rapport and Engaging People The rapport phase is the opening of any successful facilitation or presentation. Quality interactions are only achieved when are truly engaging and building rapport with your audience. Building rapport and creating a climate of trust and understanding allows you to prepare the audience for the delivery of your content. Rapport is vital in all forms of communication and essential for conducting effective presentations and facilitating successful workshops, sessions, group work. In the role of facilitator, your task is to persuade and influence so the audience prefers your solution or idea over what they may have been doing in the past. John Grinder and Richard Bandler researched how expert communicators were able to build rapport. They found that people like people who are like themselves. Rapport is established by pacing. Pacing is the process of matching and mirroring the verbal, para-verbal and body language of the other person to create likeness and similarities which creates rapport. Being in rapport means being alike both verbally and non verbally. Professor Albert Mehrabian has pioneered the understanding of communications since the 1960s – today he spends his time researching, writing, and consulting as Professor of Psychology at UCLA. His work featured strongly in establishing early understanding of body language and non-verbal communications. His research provided the basis for the widely quoted and often much over-simplified statistic for the effectiveness of spoken communications. Here is a more precise (and necessarily detailed) representation of Mehrabian's findings than is typically cited or applied: 7% of message pertaining to feelings and attitudes is in the words that are spoken. 38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said). 55% of message pertaining to feelings and attitudes is in facial expression (and body language). The main thing to remember is that the formula applies to communications of feelings and attitudes not just any communication. One of the best ways to build rapport if you don’t know the attendees is to use universals. Universals are statements that are ‘true’ for all members in the audience, general statements that are universally accepted. Here you are setting the scene or the big picture. For example: We live in a world that….. Have you ever found yourself in a situation where…..? Have you noticed how ……..is happening more often today?
- 11.50am VISUAL BODY LANGUAGE Show teenage Katy Perry Clip Make eye contact 1.50pm Neutral Body Stance Practical There are no right or wrong stances for presenting or pitching. However it is important to remember that your body is a large communication vessel for sending messages to your audience and for switching your own brain on. In order to make sure the audience trusts you you need to build resonance!! AND you want your pitch to be meaningful and profitable. Imagine therefore the audience is in pain and your role in pitching is to teach them something but leave a void that they will need and want to pay for to have Enigma fix.