Heather M. Mikle is seeking a career role in healthcare that allows her to utilize her experience and further her education. She has over 10 years of experience working in healthcare facilities, mental health facilities, and developmental disability facilities. Her qualifications include being a certified nurse aide and certifications in CPR, first aid, and assessing psychiatric crises. She is currently pursuing further education at Longview Community College while having a proven track record of providing compassionate care, effective communication skills, and leadership abilities across various healthcare roles.

1. Heather M. MIkle
11405 Greenwood Rd
Kansas City, MO 64134
Cell: (816)-522-4731 Home: (816)-763-7158
Career Objective:
A dedicated compassionate Health Care Professional with exceptional leardership and
communicational skills is seeking a career role that will allow me to utlize my experience and to further
my education with growth within the company.
Qualifications:
• Certified Nurse Aide, State Of Missouri.
• Heart Saver First Aide, CPR, and AED Certification.
• Completions of Assessment Of Psychiatric Crises, and Mental Capabilities.
• Experience Communicational skills, non-verbal and body lanauage.
• An extensive history of providing genuine assistance to the gerneral diverse public of all age
groups in a wide range of settings medical offices, customer services, and provided government
funded housing.
Work History:
12/2013 - 06/2015 ReDiscover "Mental & Substance Abuse" Lee Summit, MO
Counselor Technician
• Meet with clients in their personal homes or in a structure facility daily for well-being
assessment of such aspect including living arrangements, enviornments, monitoring of
medications and conduct urine testing per client treatment plan.
• Participate in weekly collabrations with the psychiatrist, case managers supervisors, and
along with other Healthcare professionals providing them with accurate findings for
prevention of relapse, developing individual goals and treatment plans.
• Provide each client with qualility of life promoting social , community services, daily
living skills, budgeting, coping techniques, identify risky behaviors triggers and process
elimnations to make well thought out decisions.
• Demonstrate and maintain the required certification, succesful trained new hires,
practice lawful confinentiality records, implemneted the company policy, and over see
the daily functions of the residental homes operate thru the out reach treatment
progarm.
10/2010 - 05/2012 St. Joseph Medical Center Kansas City, MO
Patient Care Tech.

2. • Responible for 16 patients in an Hospital setting providing daily living skills grooming,
prepare sterile medical procedures, palliative care, and various health conditions.
• Held the Senior Lead UPC (Unit Patient Care) served as an liaison between the
medical staff and other department managers to ensure quaility assurance for
improvement or new programs.
• Accurately document patients vitals, blood glucosse, in-take, discharge with detailed
follw-up instructions, proform daily control checks on medical equipment, and preform
semi-major procedures under a physician.
• Trusted to train new hires, orientation, successful managed new programs and
conducted evaluation to ensure growth and improvement of the daily functions.
07/2009 -05/2010 Community Choice Kansas City, MO
Direct Care Staff
• Teach those with developmental disabilities life skills money management, reading and
preapring meals, community and recreational activities.
• Provided housing assisance with the new facilities opreations, assist with transitional living, and
consult with the local police departments to educate about mental illness and the awareness
signs.
• Support the staff with recertification and schedule classes CPR, First Aide, coordinate and
fundmentals of behavioral assessment strategies classes.
• Complete all required documentation in a timely manners according to company policy, enfornce
company policy dealing with insubordination and build relations with other companies to drive
productivity.
02/2009 - 07/2009 Encore Chrysler Finacial Olathe, KS
Collector II
• Consult with delinquent customers in a call center setting to resolve and provide a permeament
solution durning challenging economic period.
• Responible for review and revise of contract after negoiation of bank loans.
• Participate in routine meetings with other account managers regarding repaet delinquient
account.
• Work direct with attornies pertaining default customer for repossession proceedings.
05/2008 - 02/2009 Check N' Go Kansas City, MO
Customer Services Representative
• Assist customer inquiring about a short term loan, verify their personal banking information,

3. personal references, employment, and review loan policy contract.
• Travel to banks across the the metro area to collect funds of unpaid customers.
• Make bank deposit daily before and after store closing , trusted with the opening and closing of
the store operation.
• Coordinate link phone meetings per local store to ensure and to eliminate fraud.
Education:
08/2016 - Present Longview Community College Kansas City, MO
09/2004 - Certificate of Completion Med's Kansas City, MO
Certified Nurse Aide
09/2010 - Certification of Completion Womens Eployment Network Kansas City, MO
• Business Etiquette, Building Respect, & Trust In The Workplace
• Work Place Writing
• Goal setting & Time Management
• Problem solving & Decision Making
• Decoding Generational Differences
• Creating A Professional Image