1. Heather Hembree
282 Belmont St. Apt. 202 603-247-2172
Manchester,NH 03103 HeatherH_410@yahoo.com
Profile Summary: Administrative/ Customer Service Professional with excellent communication skills.
Adaptable and dependable with a strong ability to organize, multi-task and work independently or as
part of a team. Certified with 1.0 CEU in each MS Word 2013, Excel 2013 and PowerPoint 2013.
H&R Block Customer Service Professional Jan. 2015- April 2015
Performed as a seasonal employee during the 2014 tax season.
Duties included:
• Greeted and checked in customers
• Scheduled appointments and located
information through a database
• Addressed client inquiries or referred
them to the correct person
• Maintained client confidentiality
• Ensured client satisfaction by offering
refreshments,and activities for children
• Discussed products and services
• Utilized a multi-line telephone
• Performed warm calling duties
• Operated a cash register
Southern NH Services Receptionist Sept. 2014-Jan. 2015
Completed a 16-week internship with the Low-Income Home Energy Assistance Program.
Duties included:
• Assisted clients with the application
process
• Provided community resources and
referrals
• Maintained confidentiality
• Prioritized & handled time sensitive
documentation
• Scheduled appointments
• Performed numerical filing duties
• Utilized a multi-line telephone
• Entered information in a
computer database
LifeWise Community Projects Administrative Assistant April 2014-July 2014
Completed a 10-week internship resulting in the completion an extensive database.
Duties included:
• Produced 436 page database
• Researched foundations & businesses
• Performed data entry duties
• Formatted documents
• Completed required duties under
minimal supervision
• Reported to President & CEO about
progress
Town of Derry, Derry, NH Secretary III Oct 2013- Feb. 2014
Completed a 16-week internship work experience at the Town of Derry’s Assessor’s Office.
Duties included:
• Organized, archived and purged files
• Performed data entry duties
• Located property record cards by use of
Vision appraisal software
• Utilized www.NHDeeds.com to extract
& record information from
• Performed generalmailing processes
• Located file folders and collated files
Volunteer Experience
• Greater Salem Caregivers: Formatted newsletters using Publisher. Performed mail mergers,as
well as research of prospective donors
• Derry Workplace SuccessCareer Center: Completed file compliance checks and organized files
to adhere to a new system
• Lions Club: Created certificates on behalf of the Lions Club to their donors
• Rockingham Community Action: Assisted with WIC & Commodity Foods and copying a large
training manual
Education
Laconia Adult Education GED 2004