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Lecture # 38 consumer protection act
1. Consumer Protection Act
By: Harveer Singh
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This PPT is for educational purpose only. The learner is expected to supplement the video lecture
with this ppt. The content is taken from various daily and weekly publications. Due care has been
taken in preparing the material but the tutor or superprofs would not be responsible for any error
or consequences arising out of it.
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2. Consumer Protection Act
• Any Consumer Protection act must ensure few
rights like
– Right to Safety
– Right to education
– Right to be Informed
– Right to be heard.
– Right to Redressal
Faculty: Harveer Singh
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3. Copra-1986 Need for Reform
Consumer Councils
District Forums
State Consumer Disputes
Redressal Commission
(SCDRC) and National
Consumer Disputes Redressal
Commission (NCDRC)
Place of Complaint- Business
carrying and the cause of
action
Government can file
complaint on behalf of
consumers.( Section 12-1-D)
21 days automatic approval
of application
2 lac- No lawyer needed
Place of Complaint-
Residence or point of
transaction
False Advertisement
Class Action and Product
Liability
E-Commerce related
challenges
Faculty: Harveer Singh
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4. Thank You.
• For any
feedback/query/word of
thanks, the Tutor can be
contacted at
harveersinh@gmail.com
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