Recomendados
Mais conteúdo relacionado
Mais procurados
Mais procurados (19)
Destaque
Destaque (19)
Semelhante a 1776
Semelhante a 1776 (20)
Último
Último (15)
1776
- 2. Communication • Is it the way of passing information..??
- 3. Why to Communicate Effectively • To successfully convey information /opinion • To avoid misintereption, confusion, frustrations
- 4. How to communicate effectively • Listening • Analyse yourself-what /why are you speaking • Body language • Empathy • Improve interpersonal relationship
- 5. Important factors of communication • Smile • Eye contact • Tone • Confidence • Distance • Confidentiality • Being an expert listener
- 6. 6 C’s to effective Communication
- 7. Tips • Be enthusiastic. Proper salutation • Proper salutation • Offer relevant info before it is asked for • End all interactions with “Thank You” or “Is There Any Thing Else I Can Do For You”
- 8. If we don’t communicate effectively our patients will think we are not caring
- 9. Thank You
- 10. Thank You
Notas do Editor
- 1.We can communicate any thing ..how the deal is how we communicate and what makes it effective communication So communication is actually the response we get by passing the information 2.Peter drucker :the most important thing in communication is hearing what it is not said, ie its not about understanding the exchange of words it’s understanding others feelings/emotions behind the information which is being shared
- Efective communication is required to convey the right informations ,only with the effective communication we will get the positive response If we do not communicate effectively it can be easily misintrerpetd as a result conflict get created When we communicate the information which is not acceptable problem will arise
- Listening-The art of communication lies in listening ,if we listen properly we can understand what is’ is not said /understand their emotions. People feel that you are listening when you givining full attention to the person by nodding, clarifying asking for more information..we have two ears one tongue so we have to listen more than we talk Understand your speech/analyse your self –identify what are you speaking---the words you using ,purpose, the words ones leaves our mouth cannot taken back and keep it short and simple When are u communicating Whom you are speaking-cannot bias based on look relegion personality .where are u speaking 5.why are u speaking—u will be speaking to pass information or to persuade ,the person who is listening to you have some benefit for that Body language-Body language speaks louder than words so be careful about facial expression,gesture,posture,eye contact —understand the listener emotions and understand wot he is saying and pass infomtion Empathy-to be in other shoes you should understand the situation the other person is going through ..begger story ..its a beautiful day and I can’t see it Improve interpersonal relationship-look at your self evaluate wot u like and don’t like your self ..what you are when you are in stress and when you are happy ask hekp of family friends and accept positve and neagtive feedback
- Clear- Complete- Correcect- Consistent-not containing any logical conditions /should be accurate Concise-giving all inforamtion in short Courteous-polite repsectful well behaved