In this short slideshow, we describe how receive job offers from the Hailo passenger app and process payments instantly.

1. DRIVER
HANDBOOK
Hailo Jobs
WIN BACK OUR WORK
© Hailo 2012 hailocab.com/drivers

2. Hailo Jobs
Receive job offers from the Hailo passenger app and
process payments instantly

3. Important: You must be
have your ‘Send me
Hailo Jobs’ toggle (on
Jobs screen) set to
‘YES’ in order to receive
Hailo Jobs.

4. When you are offered a Hailo
Job you will be presented
with a pop-up screen and
audio tone.
You will then have a short
period of time to accept and
commit to the job
Listen for the bell. You have a
short period of time to accept
the Hailo Job

5. When you get to the pickup
location, press the ‘Arrived’
button.
If the passenger is not visible
at the pickup location, tap the
‘Call’ button to contact them
directly.
Important: Hailo promises
passengers 5 minutes free
waiting time.

6. Important: When the
passenger is on-board, tap
‘Go POB’.
If the passenger has set a
destination, this will come
through automatically when
you tap ‘Arrived’.

7. As soon as you arrive at your
destination, tap ‘Take
Payment

8. For customers using the Card
Account option, type in the
meter fare. Any auto-tip they
have set will be added
instantly.
As soon as you press the
‘Charge Card Account’
button, the payment will be
processed.
Passengers then receive a
receipt via email.

9. For non-Card Account
customers, enter the meter
amount and tap ‘Cash’ or
‘Card’.
Note: It is critical to include
any tip provided to ensure
your customer receives an
accurate email receipt for
their expenses.
For all payment options (Card
Account, Card or Cash) the
customer will automatically
be e-mailed a receipt.

10. Rate your passenger on the
Job Complete screen and
you're done!
Note: Report difficult
customers by giving them a
one star rating.

11. More Information
Email
support@hailocab.com
Blog
http://hailocab.com/driver/blog
Twitter
www.twitter.com/hailodriver
Facebook
www.facebook.com/hailodrivers