1. DEBORAH L. KERR, PH.D. PARTNER AFFINTUS [email_address] The Sudoku of HR NINE NUMBERS TO PROVE YOUR VALUE

2. “ Dirty” Harry Callahan Played by Clint Eastwood The Enforcer 1976 Personnel? That's for [idiots].

5. Key Challenges In Managing Organizational Risk Availability of information Timeliness of information Organizational structure People Necessary level of investment Technology Over-regulation Competition Internal audit framework Discrepancy between leadership expectation/bus unit practices 71% of US CEOs consider people the biggest challenge in managing organizational risk.

7. Establish Baseline Data: Cost of Hiring

8. You Make the Call!

9. WHY HR IS HARD Causal Loop Diagram of Performance Measurement and Management Based on J. Park’s unpublished paper Alternative Views on the Principles of Performance Management: Causal Loops Diagram Approach to the Practice of Performance Management, Texas A&M University, March 2009. Agreed Upon Performance Target Support for Performance Management Quality of Performance Information Accuracy of Performance Information Cultural Support Goal Ambiguity Non-Regular Use Scarce Resources Data Driven Decision Making Usefulness and Use of Performance Information Number of Participants Efficiency of Performance Indicator Competing Demands Trust in Performance Information + + - - - - - / + - - + + + + + - + - + + + + + - - - + L1 + L2 - L3 ? L4

11. Andy Warhol 20th century painter and film maker 1928-1987 They say that time changes things, but you actually have to change them yourself.

15. Texas Rangers– American League West July 7, 2011 http://mlb.mlb.com/mlb/standings/index.jsp?tcid=mm_mlb_standings accessed July 7, 2010 151% 92% 71% 2.13% 8.51% 17.0% Wins Losses Games Behind Payroll Texas 47 41 - $ 91,885,265 LA Angels 46 42 1.0 $ 138,999,024 Seattle Mariners 43 44 3.5 $ 84,865,600 Oakland A’s 39 49 8.0 $ 65,275,500

17. Ed Lawler Susan Mohrman 20th century academics Creating a Strategic Human Resources Organization Stanford Business Books, 2003 … the HR strategic-partner role is too important to leave to someone with an HR background...

25. Internal Process: Quality of Hire Example

26. Internal Process: Employee Knowledge

28. Knowledge and Data Systems: HR Staff Knowledge 1 = beginner 2 = proficient (little supervision needed) 3 = skilled (no supervision needed) 4 = expert (teaches others, recognized specialist)

29. Finance / Budget: Salary Budget Projection Tool

30. “ Dirty” Harry Callahan Played by Clint Eastwood Magnum Force 1973 A man’s got to know his limitations.

34. Edgar Wilson Nye 19 th century American journalist 1850 – 1896 Describing Wagner’s music It’s not as bad as it sounds.

38. Mark Twain (Samuel Langhorne Clemens) 19th century American humorist, satirist, lecturer and writer 1835 –1910 The man who carries a cat down the street by the tail has 10 times the experience in cat-carrying than one who watches.

40. Contact Deborah L. Kerr [email_address]

41. 6 9 2 1 5 7 2 6 5 1 7 3 2 6 4 2 8 6 7 3 1 2 8 9 7 6 1 4 9 2 8 5 1 3 8 9 HR Florida Sudoku