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Telemonitoring Opportunities for Community Nursing
1. Nurse Maude
Taming Chronic Conditions and Improving Quality
of Life Through Telemonitoring
HINZ Conference Workshop
29 November 2013
Opportunities for a community
nursing service
Sheree East – Director of Nursing
Nurse Maude
Care in the heart of community care
2. Nurse Maude Services
Self care support
Avoid admission
High Complexity Care
Management
Care Management
Enable early
discharge
Delay entry into
residential care
Supportive
Community care
Care
coordination
Specialist
Nursing &
Allied Health
Nurse Led
Clinics
District Nursing
CREST
Home Care
Palliative care
Long Term
Care
InterRAI
assessment and
referral
management
NASC
Continence
Infusion
Case
management
Restorative
Care Packages
Tertiary
Hospice
Personal Care
& Nursing
Personal Care
Domestic
Assistance
40 bed
hospital level
aged care
Stoma
Wound
Diabetes
Dietetics
Specialist
Woundcare
Generalist
nursing
Dialysis
Support care
Rapid
Response
Paediatrics
School Health
Specialist
Community
Team
Liaison
Education
Acute
Demand GP
Liaison
Telehealth
Equipment
Meals
Laundry
3.
4. 118 years of providing home-based services
Nurse Maude in 2013:
• 40% of clients over 85 years old
• 55% Multiple comorbidities
• 14,000 patients per annum
• 750,000 episodes of care
5. Telehealth at Nurse Maude
• Assistive technologies trial and learnings
• Telemonitoring
• Tool kit for clinicians
Care in the heart of community care
6. The usability of an electronic medications
dispenser in the context of the Nurse Maude
Medications Management Service
7. Medications Management – “E-health”
innovation
1. Alternative to blister packs.
2. Each ‘cell’ contains all the
medications due each
episode.
3. When pills are due, the
internal tray rotates, an
alarm sounds, and a red
light flashes.
4. Medications tip from the
slot into your hand or onto
a plate to take them.
8. Client selection – range of conditions
Likely to be beneficial for clients with:
Less likely to be beneficial for clients
with:
Wish to comply with prescription
Do not wish to comply with prescription
Mild cognitive impairment (early
dementia)
Moderate cognitive impairment
(moderate to severe dementia)
Visual impairment
Hearing impairment
Short term memory loss
Drug dependency
Dexterity issues
Severe dexterity issues
Parkinson's Disease
Long term conditions
Frequent daily medications
Adapted from McArthur (2008) and Hopkins (2005)
Electronic medications management study 2013
9. Client selection – range of abilities
Abilities needed to use
(without support):
Blister packed medications
Electronic medications
dispenser
Medications concordance
yes
yes
Remember meds regimen
yes
no
Recognise medications
due
yes
no
Orientated to time/place
yes
no
Recognise medications
yes
yes
Be able to read labeling
yes
no
Manual dexterity
yes
no
Visual acuity
yes
yes
Hearing acuity
no
yes
Adapted from Hopkins (2005)
Electronic medications management study 2013
10. Consumer feedback
Benefits
Previously felt disempowered by medications supervision visits
Greater independence and control
Ease of use
Improved compliance with medications prescription
Costs
Lack of company
Usability –
acceptability
More effective than medications supervision visits – reliability
(always on time)
Acceptable
Usability systems and
processes
Problem solving was timely
The e meds dispenser was right for them
Communication was important to clients safety
11. Medications Carousel Benefits
I can get up
when it suits
me
Makes me
feel small
having
someone say
“take your
pill”
I wasn’t sure about dealing
with a new thing like this –
but it’s easy! (confidence)
Low cost
medications
compliance.
Reduced
complications
due to
mismanaged
medications
I used to make a lot of
mistakes and got in an awful
mess
12. Health Professional feedback
Benefits
Increase efficiency / reduce cost
Increase client independence
Reduce workers exposure to errors
Improve compliance
Introduce innovation to clinical practice
Costs
Reluctance to embrace new technology
Additional workload to select clients and establish set up
Labelling
Not being present in clients homes as often
Sustainability
Usability acceptability
Benefits appear to outweigh costs
Benefits for the client are central for Health Professionals
Engagement and familiarity enhances acceptability
Usability systems and
processes
Documentation works
Client selection is key
Communication between health professionals
13. Costs and benefits from the health professionals and clients perspectives
Ease of use
Increased
efficiency and
reduced cost
Acceptable in the
context of MMS
Opportunity for
innovation
Felt disempowered
by previous
medications
management
Improved
compliance
MMS
health
professionals
Greater
independence and
control
MMS client
Client selection key
to success
Reluctance to
embrace
technology
Additional
workload initially
Ongoing support
unsustainable
Not being present
in clients homes
Communication
key to safety
Lack of company
Labelling issue
Electronic medications management study 2013
15. Telemonitoring + Clinical Expertise =
Wrap Around Care to High Risk Clients - Safely
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Matching solution(s) to client need
Integrated with existing service, oversight, back up
Supporting people to accept more self care models
Managing perceived barriers to client involvement
Nurses as health service navigators
Patient selection and support
Home based model - teaching people in tool use
Monitoring / response for high risk/complex people
Graduated support - towards self management
16. Service Set Up and Management
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Make sure it works first!
Decide technologies to use
Identify people who will benefit
Level of support tailored to the user
Comprehensive support plan
Impact on protocols and work flows
Creating sustainability
Managing system security and privacy
17. Workforce Development
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Role re-engineering
Engaging staff so they in turn engage patients
Embedding tools into routine practice
Understanding educational requirements
Development now to manage future demand
Engaging clinicians with the use of technology
Managing expectations
Understanding uses, promoting practice innovation
Integration into every day practice
Tool Kit concept