Presented by Jo de Lisle
Practice Solution Lead, Midlands Health Network
This presentation is accompanied by six video clips:
GPs giving feedback on Patient Prompts, Common Form, and Best Practice Intelligence
Nursing Liaison giving feedback on Patient Prompts and Common Form:
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A ‘Simple’ Way to Support General Practice to Improve Health Outcomes
1. A ‘simple’ way to support general practice
to improve health outcomes
2. Timeline
Who are we ?
2009
Feb
2010
Aug
2012
Feb
2012
April
2012
Aug
Midlands Health Network
Midlands Health Network - a primary health care innovator and
development company working on behalf of Pinnacle Incorporated.
Midlands Health Network is owned by Pinnacle Incorporated, a
network of nearly a hundred general practices across four DHBs.
We are not-for-profit .
Offices in Hamilton, New Plymouth, Gisborne and Taupo.
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
BPAC Inc
bestpractice is a decision support system for health professionals.
bestpractice is owned and developed by Best Practice Advocacy
Centre Inc (BPAC Inc) its an Incorporated Society and is a not for profit
organisation with charitable status.
BPAC Inc was formed in 1997 and is a joint venture between:
University of Otago (Schools of Medicine and Pharmacy), and
South Link Health (Health Management Service Organisation).
3. Timeline
2009
Feb
2010
Aug
Approach
The challenge was creating a toolset which
would support the healthcare value cycle:
2012
Feb
2012
April
2012
Aug
2012
Sept
2009
Jul
2012
Jul
2012
Jul
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2013
Oct
Support practices:
To provide the best possible care to their patient
Use best practice standards
To meet health targets
Improve patient outcomes
Integrated with the practice’s current systems and work flow:
Support the PHO in monitoring achievement against health targets
5. Timeline
eReferral Pilot
2009
Feb
Waikato generic eReferral
2010
Aug
2012
Feb
2012
April
2009 – February
Supports the electronic transfer of patient care
from the general practice to other health providers
2012
Aug
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
2009
6. Timeline
2009
Feb
2010
Aug
2012
Feb
eReferral rollout Waikato
Train the Trainer
Team Portal
2010 – August
2012
April
2012
Aug
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
Enhancements
eReferral to Waikato Hospital ED and
Radiology with referral criteria and template
reply functionality
Waikato
2012 – February
7. Timeline
eReferral roll out
2009
Feb
Tairawhiti
2010
Aug
2012 - February
2012
Feb
2012
April
eReferral roll out
2012
Aug
2012
Sept
2009
BOP DHB
2012 - April
Jul
2012
Jul
2012
Jul
2012
2013
Oct
eReferral to Emergency Department
Tairawhiti DHB
2012 - April
8. Timeline
eReferral User Group Created
2009
Feb
All Midland DHBs
Clinical and IS representatives
2010
Aug
2012 - July
2012
Feb
2012
April
2012
Aug
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
eReferral roll out Lakes DHB
2009
2012 - August
High Suspicion of Cancer Urgency
introduced
BOP DHB
Tairawhiti DHB
2012 - August
9. Timeline
2009
Feb
2010
Aug
eReferral to Mental Health Services
and NGO’s
Community: Podiatry, Pharmacy, Social work, Dietetics
2012
Feb
Waikato DHB
2012
April
2012 - September
2012
Aug
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
eReferral roll out
Taranaki DHB
Including Radiology – public and private
2012 - September
12. Timeline
Patient Prompt - the need
2009
Feb
2010
Aug
2012
Feb
2012
April
2012
Aug
2012
Sept
Jul
2012
Jul
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Jul
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2013
Oct
Three of New Zealand Health targets are about
prevention:
Increased immunisation
Better help for smokers to quit
More heart and diabetes checks
The impact they make can be measured to see how they
are improving health for all New Zealanders.
2009
The Patient Prompt was designed to assist busy health
professionals to remind them of things that need to be
completed when they have contact with the patient.
The Patient Prompt module analyses the patient record at
the time of consultation, providing notification of any
areas where action may be required.
14. Timeline
2009
Feb
2010
Aug
2012
Feb
2012
April
2012
Aug
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
Patient Prompt- the impact
Increased Immunisation
All areas met the 85% national goal
Lakes have improved 4% on March coverage
Better Help for Smokers to Quit
All areas have improved coverage since March
Waikato have had the largest improvement since
March (11%)
More Health and Diabetes Checks
All Midlands network areas are in the top half of NZ
Lakes and Waikato met the target of 75% coverage
by June 2013
Tairawhiti have had the largest increase in coverage
since March (11%)
15. Timeline
bestpractice intelligence (BPI) - the need
2009
Feb
2010
Aug
2012
Feb
A business intelligence tool with up-to-date
information on performance against NZ health
targets and specific PHO targets.
2012
April
2012
Aug
2012
Sept
BPI reports on progress against quality and health
targets, allows visibility of achievement and enables
practices to plan workloads.
Jul
2012
Jul
2012
Jul
2012
2013
Oct
It also helps to identify those patients that may
otherwise fall through the cracks.
16. Timeline
bestpractice intelligence- the need
2009
Feb
2010
Aug
2012
Feb
2012
April
2012
Aug
2012
Sept
2009
Jul
2012
Jul
2012
Jul
2012
2013
Oct
Best Practice Intelligence (BPI) - provides practices with up-to-date and
actionable information on performance against health quality targets
17. Timeline
2009
Feb
2010
Aug
2012
Feb
2012
April
2012
Aug
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
bestpractice intelligence- the impact
Increased Immunisation
All areas met the 85% national goal
Lakes have improved 4% on March coverage
Better Help for Smokers to Quit
All areas have improved coverage since March
Waikato have had the largest improvement since
2009
March (11%)
More Health and Diabetes Checks
All Midlands network areas are in the top half of NZ
Lakes and Waikato met the target of 75% coverage by
June 2013
Tairawhiti have had the largest increase in coverage
since March (11%)
18. Timeline
Common Form - the need
2009
Feb
2010
Aug
2012
Feb
2012
April
To support the Long Term Conditions Management
Programme, The Common Form has been
developed by bestpractice in association with
Midlands Health Network.
2012
Aug
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
This2009
module combines features from the Diabetes
and CVD Management modules in a new design that
emphasises speed and ease of use.
It is a standards-based tool to assist clinical review,
disease monitoring and clinical management
21. Timeline
2009
Feb
2010
Aug
2012
Feb
2012
April
2012
Aug
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
Personal health planning tool – the need
Care plans for patients with long term conditions:
A means of improving patient’s health outcomes
through better engaging patient in their care and
understanding what they can do to help
themselves.
Screening questions to identify the patient’s
broader health needs and preferences for care.
These support clinician’s decision on whether to
refer, plus discussion with patient on health goals
for care plan.
Shared assessment and health plan information
between providers helps the care team to ensure
that they are not duplicating activities.
23. Timeline
2009
Feb
2010
Aug
2012
Feb
2012
April
2012
Aug
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
Lessons learnt implemented - PHAP
Integrated with rest of BPAC toolset:
eReferral tool, accessible from PHAP, provides
means for engaging other care providers in the
patient’s care. They can view assessment
findings, edit care plan and reply to eRef.
Common Form assessment findings displayed in
tool as reference for clinician as he/she creates
care plan.
Existing assessments including PHQ9 and audit
Fit with practice workflow, and educational:
Tool’s design recognises the time pressures facing
practices – use selected part or whole tool as part
of extended consultation.
Houses validated screening tools, plus help
resources relevant to the patient’s condition and
circumstances.
24. Timeline
2009
Feb
2010
Aug
2012
Feb
2012
April
2012
Aug
2012
Sept
Jul
2012
Jul
2012
Jul
2012
2013
Oct
Lessons learnt implemented – PHAP
Implementation approach:
Significant change management effort is
being enveloped around the introduction
of the tool.
Initial pilot to 10 practices over a 3 month
period. This will identify ‘champions’ of
2009
the tool and define cases studies
illustrating use in practice.
Training, with key speakers in the are of
care planning, will explore the benefits of
care planning and its fit into the practice
workflow.
Train the trainer approach for tool roll-out.