Story of VELUX Facilities
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HFMS Free University Esettanulmányi nap 2016.04.20.
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Story of VELUX Facilities
- 1. 20/04/2016 Tibor Rences/VELUX Facilities VELUX Facility Egy globális létesítménygazdálkodási szervezet születése és megalakulása 1
- 2. BRING ⁄ LIGHT TO LIFE THE VELUX VISION To lead the development of better living environments with daylight and fresh air through the roof, and to be rated as the best in the eyes of our customers. 2
- 3. BRING ⁄ LIGHT TO LIFE What we make 3
- 4. BRING ⁄ LIGHT TO LIFE What we sell 4
- 5. BRING ⁄ LIGHT TO LIFE What our customers buy 5
- 6. CULTIVATE ⁄ A SIMPLE IDEA 6Velux Group Presentation
- 7. 7Velux Group Presentation CULTIVATE ⁄ A SIMPLE IDEA
- 8. CULTIVATE ⁄ A SIMPLE IDEA 8Velux Group Presentation Company facts The VELUX Group is owned by VKR Holding A/S, a limited company wholly owned by the foundations and family. The VELUX Group’s financial results are incorporated into VKR Holding’s consolidated accounts. 17 sales companies around the world 40 production sites in nine countries 9,500 employees globally 2.2bn 2014 Numbers (EUR) VKR Holding revenue 178.8m VKR Holding net profit
- 9. 20/04/2016 Tibor Rences/VELUX Facilities VELUX Facilities The story… 9
- 10. 20/04/2016 Tibor Rences/VELUX Facilities VELUX Facilities 10 2012 2013 2014 2015 IV. I. II. III. IV. I. II. III. IV. I. II. III. IV. Mobili satio n Preparation of delivery model Preparation of future organisation Data- collection RFP preparat ion Performance objectives and Strategy for V-Facilities established
- 11. 20/04/2016 Tibor Rences/VELUX Facilities Sourcing of Facility services -Scope 1111 Cleaning Grounds maintenance (green areas) External areas and infrastructure maintenance Building engineering services Building fabric maintenance Canteen & catering Reception, switchboard, internal post service Service center single point of contact
- 12. 20/04/2016 Tibor Rences/VELUX Facilities Operating model (s) 12 Creation of the RE|FM mission Strategic planning of the operating structure Definition of policies and procedures Overarching governance Value realisation from outsourcing partnership Strategic Tactical Operational V-Fac focus Identification of service requirements Stakeholder management with business units Tactical procurement and negotiations with outsourcing partners Performance management of subcontractors Check and approve supplier invoices Planning of work, including shift patterns, multi-skilling etc. Optimisation of service standards, processes and procedures Delivery of daily RE|FM services* Local management of staff and subcontractors Compliance with service standards, policies and procedures Outsourced, managed by V-Fac One contract with local deviation Transformation outsourcing Requirements from VG-F (i.e. Maximum of % of self-delivery, transparency, access to facility management technology, best practices, workforce training and management, describe and cost each element of service delivery independently (for example: Cleaning, Maintenance, Office Moves…). Maximum of “fixed prices” based services and minimum of “variable cost” Segments Target model* Comprehensive change model (VELUX footprint forecast) FacilityProduction * Target model Production responsibility Facility responsibility VELUX-Facilities Contractor Management Cleaning Landscaping Externalinfrastructure maintenance Buildingmaintenance Buildinginstallations maintenance Catering/canteen Reception& internalservices
- 13. 10/06/2015 Tibor Rences/VELUX Facilities The Request for proposal - RFP 13 The RFP: - Output focused (SLA`s – service level agreements) - Outsourcing level is fairly high (strategic and partly tactic level in VELUX, the rest is under partner`s responsibility) - We shared the following data in the RFP: - Services in scope - Current solution (incl. Organisation and cost) - Detailed description of the services - Technical information - KPI demands - Drawings and other location data (m2, type of buildings…)
- 14. 10/06/2015 Tibor Rences/VELUX Facilities The Request for proposal - RFP 14 High level of responsibility on the partner`s side: 1000 EUR limit: All repairs are included in the service fee under 1000 EUR. Above it VELUX Facilities has to approve the order, but VELUX Facilities has a right to order the repair from the market. With this limit we want to force the partner into TPM direction. In order not to buy “pig in a poke”, the partner has 3-6 months for assets verification. (Which must be approved by VELUX Facilities)
- 15. 10/06/2015 Tibor Rences/VELUX Facilities Service level agreements – SLA`s 15
- 16. 20/04/2016 Tibor Rences/VELUX Facilities VELUX Facilities 16 2012 2013 2014 2015 IV. I. II. III. IV. I. II. III. IV. I. II. III. IV. Mobili satio n Preparation of delivery model Preparation of future organisation Data- collection RFP preparat ion RFP resp ons es Preliminary business case Dialogue / negotiation Final business case Final tender Contracting Transition process Global V-facilities organization established Local, Regional and global processes established Performance objectives and Strategy for V-Facilities established
- 17. 20/04/2016 Tibor Rences/VELUX Facilities Regional FM manager, Central Europe Krzysztof Bogdziewicz Kristian Jensen Mikkel P. Morgensen Inge Firgaard Denmark, Finland, Norway, Sweden Regional FM manager, Eastern Europe Tibor Rences Regional FM manager, Western and Southern Europe Eric Martin Austria, Germany, Poland, Switzerland, Belarus, Estonia, , Latvia, Lithuania, Russia, Ukraine Czech Republic, Hungary, Bosnia, Bulgaria, Croatia, Romania, Serbia, Slovakia, Slovenia, Turkey, Belgium, France, Italy, Ireland, the Netherlands, Portugal, Spain, UK Slawomir Chojnacki Anna Antoniak Piotr Szczepanski V-Facilities site representatives (x1-3) Director V-Facilities Eric Martin Niels Erik Jensen Norbert Gulyás Szabina Molnárné Petr Radoch VMG (PKK) FM Project Mgt Per Thomassen Real Estate Administration (ErM/PTh) Regional FM manager, Nordics Morten Gottlieb Organisation Facility management 4 regions Projects Real estates
- 18. 20/04/2016 Tibor Rences/VELUX Facilities VELUX Facilities 18 2012 2013 2014 2015 IV. I. II. III. IV. I. II. III. IV. I. II. III. IV. Mobili satio n Preparation of delivery model Preparation of future organisation Data- collection RFP preparat ion RFP resp ons es Preliminary business case Dialogue / negotiation Final business case Final tender Contracting Transition process Global V-facilities organization established Local, Regional and global processes established Performance objectives and Strategy for V-Facilities established Analysis based on open books Preliminar y business case Data- collecti on BC validati on with two partner s Tendering Dialogue / negotiation Solution design Preparation of inhouse solution under of VELUX Facility governance inhous e Global V-facilities local organization established Organisations prepared for business solutions Preliminar y business case Data- collecti on Tender
- 19. 19Velux Group Presentation CONTACT INFO Tibor Rences VELUX Facilities tibor.rences@velux.com
Notas do Editor
- Main script: The VELUX Group’s corporate vision reflects our focus on providing access to daylight and fresh air to people’s living environments: “To lead the development of better living environments with daylight and fresh air through the roof, and to be rated as the best in the eyes of our customers”. Our vision serves as an ambition for us to: Show market leadership by leading the development of ‘better living environments’ – by setting trends and being at the forefront of developments Focus on creating ‘better living environments’ with a holistic view on people’s homes Keep our customers in the centre of everything we do by striving to be the best in the market
- Main script: We are ‘daylight engineers’. This is because we produce highly specialised, mass-produced building components that are the result of 75 years of engineering experience. Our product portfolio includes roof window solutions for every type of roof – serving both residential and commercial markets.
- Main script: We sell our windows to installers who buy them through local dealers. This international sales and distribution network reaches customers in over 40 countries – making our products easily accessible. You can choose from our wide selection of blinds, buy them from the Internet, have them delivered direct to your door, and install them yourself. It’s that easy!
- Main script So we sell roof windows and window accessories. But that’s not actually what our customers buy. Roof windows fill rooms with daylight and fresh air. And that’s exactly what you get with VELUX windows. A healthy home is the key to healthy living. And the VELUX Group places great importance on providing people with better living conditions without impacting the environment.
- Main script: Villum Kann Rasmussen developed a window that would transform the dark empty attics of the post-war period into bright living spaces. And, as early as 1942, Villum Kann Rasmussen had already come up with a name for these very special windows. A name that highlighted the key benefits: ‘VE’ short for ventilation; and ‘LUX’ latin for light.
- And that’s how VELUX was born. Daylight and fresh air have been at the heart of everything we have done ever since.
- Main script: We are a global market leader in roof windows, flat roof windows, sun tunnels and roof window blinds. We have 9,500 employees located worldwide, sales companies in 40 countries, and 17 production sites in nine countries: Denmark, Germany, France, Poland, Slovakia, Hungary, China, the Czech Republic and the USA. The VELUX Group is owned by VKR Holding, a financial holding company owned by two foundations and the Kann Rasmussen family. This ownership structure offers stability. It allows us to take a long-term perspective – and continue to invest in innovation and bring new products to market. In 2014 VKR Holding achieved 2.2 billion Euros in revenue, and a net profit of 178.8 million Euros.
- This concludes my presentation of the VELUX Group. For 75 years, the VELUX Group has developed roof window solutions that allow you and your family to invite the magnificence of daylight and fresh air into your home – letting nature in. From the very beginning, we knew that improving life inside your home also meant reducing our impact on the world around us. Doing the right thing for the environment is as much a part of our business as leading the innovation of new and better products. We’re dedicated to improving your quality of life through natural daylight and fresh air. And no matter where you are, your life will become brighter if you let us bring light into it. Thank you for listening. Any questions? Thank you!