Caring For Our Own

Caring for our own Mary Cruse HDI Member Advisory Board Chair Emeritus

For your consideration… ,[object Object],[object Object],[object Object],[object Object]

Today’s agenda ,[object Object],[object Object],[object Object],[object Object]

Why is internal support as important as external support? ,[object Object],[object Object],[object Object]

What challenges do you regularly face? ,[object Object],[object Object],[object Object]

Budgetary pressures ,[object Object],[object Object],[object Object]

Time to focus on VALUE ,[object Object],[object Object],[object Object],[object Object],[object Object]

Internal support means external customer value ,[object Object],[object Object],[object Object],$$$ NOTE THIS INFO $$$

Sales is always an important key role to support ,[object Object],[object Object],[object Object],$$$ NOTE THIS INFO $$$

What other customer-facing groups? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],$$$ NOTE THIS INFO $$$

It’s about the data ,[object Object],[object Object],[object Object],[object Object],$$$ NOTE THIS INFO $$$

Identify your competition ,[object Object],[object Object],[object Object],[object Object]

What are the benefits of using your support network vs. someone else? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Costs vs. savings ,[object Object],[object Object],[object Object]

Take all this information and put it in a business plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Executive Summary ,[object Object],[object Object],[object Object],[object Object]

Service listing ,[object Object],[object Object],[object Object],[object Object]

Delivery commitments ,[object Object],[object Object],[object Object]

Plans for the future ,[object Object],[object Object],[object Object],[object Object],[object Object]

Request for Resources ,[object Object],[object Object],[object Object],[object Object],[object Object]

Cost Savings/ROI ,[object Object],[object Object],[object Object],[object Object]

Commitment for support ,[object Object],[object Object]

The voices in your head… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Listen and be lame…OR ,[object Object],[object Object],[object Object],[object Object]

How to change the culture ,[object Object],[object Object],[object Object]

IT culture ,[object Object],[object Object],[object Object]

Customer satisfaction is the key ,[object Object],[object Object]

How do you currently gather satisfaction information? ,[object Object],[object Object],[object Object],[object Object],[object Object],Use this info in your business plan

FIND the voice for customer satisfaction ,[object Object],[object Object],[object Object],[object Object],[object Object]

If you need to hear from me… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Caring For Our Own

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Caring For Our Own