Communication

1. Unit HSC M4 –
Communication in health and
Social care
23rd January 2017
Week 4

2. Time to think………Pyramid
1 2 3 4 5
The numbers in the
other bricks are found
by adding the numbers
in the two bricks
immediately below.

3. Learning Outcomes
• Describe the working relationships of a
care assistant in HSC
• Outline legislation, policies and
procedures relating to the management of
information
• Explain Common Law Duty of
Confidentiality
• Explain how and when to seek advice
about confidentiality

4. Recap
• C2 -Discuss the role of communication in
building and maintaining professional
relationships.
Remember to include topics such
as :-
Listening
Empathising
Building trust
confidentiality

5. Care Assistant
• A day in the life of.........
• In their role who do they have working
relationships with and how important is
communication in fulfilling this role?
Spelling- colleagues

6. Have you met your
objectives?

7. Learning Outcomes
• Describe the working relationships of a
care assistant in HSC
• Outline legislation, policies and
procedures relating to the management of
information
• Explain Common Law Duty of
Confidentiality
• Explain how and when to seek advice
about confidentiality

8. Legislation relating to the
management of information
• What can you remember?
Care Act 2014- Clause 45 of the Care Act focuses on ‘supply of
information’. This relates to the responsibilities of others to comply with
requests for information from the safeguarding adults board.
The Human Rights Act 1998
Under Article 8 of the European Convention on Human Rights,
individuals have a right to respect for their private life.

9. Common Law Duty of
Confidentiality
• Common law is not an Act of Parliament but it is a
form of law based on previous court cases
decided by judges.
• There are three circumstances where disclosure
of confidential information is lawful these are:
• where the individual to whom the information
relates has consented
• where disclosure is necessary to safeguard the
individual, or others, or is in the public interest
• where there is a legal duty to do so, for example a
court order

10. Case Study
• Simon has just finished a busy night shift at
Ranvilles Nursing Home. It has been a difficult
night shift with residents waking up and
becoming confused and noisy. Simon and a
colleague leave the home to catch their bus and
chat about the nights events. A relative
overhears them and makes a complaint.
• 1. What is the underpinning value that Simon
has broken?
• 2. If the relative had not overheard is the
behaviour still unacceptable?

11. Have you met your
objectives?

12. NHS
• The NHS is committed to the delivery of a
first class confidential service.
• The NHS Confidentiality model:-
• PROTECT – look after the patient’s
information;
• INFORM – ensure that patients are aware of
how their information is used;
• PROVIDE CHOICE – allow patients to decide
whether their information can be disclosed or
• used in particular ways.

13. Caldicott Principles
Justify the purpose
Don’t use patient identifiable information
unless it is absolutely necessary
Use the minimum necessary patient
identifiable information
Access to patient information should be on a
need to know basis
Everyone should be aware of their
responsibilities
Understand and comply with the law

14. Confidentiality Breaches
• What could they be?

15. NHS

16. Reflect
• In your placement how is confidentiality
maintained?
Bring in placements books tomorrow

17. Unit HSC M4 –
Communication in health and
Social care
24th January 2017
Week 4

18. Time to Think…………
• Words from :-
• SPIROMETER
Spirometry Test

19. Learning Outcomes
• Summarise the working relationships of a
social worker
• Describe how a health and social care
practitioner maintains security of data
• Explain how to store data online securely
• Explain how to store paper based
personal records in HSC

20. ICT Task
Social Worker
Explain as a social worker who you would
be in a working relationship with.
What skills would you need to do this job?

21. Recap
• B2- Describe working relationships that a
health and social care practitioner will
have.
Remember you must
describe a minimum of
three working relationships
in detail.
Last week you looked at the
Care Home Manager

22. Board Blast
How can HSC Practitioners maintain
security of data?

23. Small Group Activity
• You will be given a heading and in your
groups you need to describe how the
health and social care practitioner
maintains security of data.
A1

24. Data on-line
• What are we going to consider?
Remember:-
• Do not reveal passwords to other
professionals
• Change passwords at regular
intervals to prevent anyone else
using them.
• Use a password-protected screen-
saver to prevent casual viewing of
patient information by others

25. Have you met your
objectives?

26. Placement
• Completion of placement records.

27. Unit HSC M4 –
Communication in health and
Social care
25th January 2017

28. Time to Think…………
• Times Table Bingo

29. Learning Outcomes
• Identify three features of active listening
• Examine confidentiality through HSC case
study discussions
• Explain the importance of a HSC
practitioner displaying a positive self-
image

30. Recap
• Let’s practice our active listening skills
Glue Ear

31. Have you met your
objectives?

32. Case Studies
• Small group activity.
• You will be given three case studies to
discuss in your groups. Each case study
explores confidentiality. Consider each
situation and give your opinions.
• Be ready to feedback to the group.

33. Positive Self-Image
• Professional standards and building the
reputation of the service or organisation
are important in health and social care
why?

34. Let’s Play Taboo

35. End of Unit Evaluation-M4
• How effective was the teaching and learning
approach during this unit ?
• Did your lecturer support you with your
assignment and help you understand the
criteria for this?
• Please evaluate your own contribution to the
unit in relation to attendance, attitude to
learning and completion of home learning
tasks.