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Account Planning.
The evolution of a species.
       September 2009
What business are you going
         to be in?
…playing Nirvana
Advertising?
Communications?
Then what?
it is a time of massive flux.
the rules of almost everything
     are being re-written.
the transition is not over.
reinvention
what happened?
how does it affect what we do?
   what hasn’t changed?
the other climate change
Controlled content


                     Dictated access


Marketers used to
                    Filtered the ‘chatter’
   have it all

                    Marketed at people


                    Consumer as object
produce
               Controlled content

                open
                Dictated access

Power to the   unfiltered
  People       Filtered the ‘chatter’

                       by
               Marketed at people

                           subject
               Consumer as object
From life on-demand…   ..to participation culture
Citizen Journalism   Crowd sourcing




                      Co-creating
  Hactivism
Peopleʼs relationship with brands
          has changed
Brands are a
   canvas
People want to
find themselves
through brands
People want
 brands to
support their
 narrative.
People want to be involved
They value action and proof not
         just promises
2007   2009
They demand more integrity

       Responsiveness
        Responsibility
It fundamentally changes how
     building brands is approached
•   What people find            vs   •   What we dictate
         Enabling                             Proselytize

•   One thing that’s flexible   vs   •   One thing that’s rigid (brand
    (platform)                           position)
•   Inside and outside          vs   •   Outside the company
5000
songs, shuffle
                                          Design




      “People define their own
      narrative through their playlist”
function   technology   individuality



                                         Not ‘or’
                                        but ‘and’
                                        (and all)




form         style        belonging
It changes how we connect
        with people
1. Entertainment
2. Utility



             Tonic
             Talk
3. Feeding connections
It creates new challenges

       brand coherence
    conversational continuity
         orchestration
TV                                             RETAIL
      spots                                      point of purchase


       PRINT
    Newspaper                                       PRODUCT
     magazine                                        DESIGN
 print partnership
                     CONSUMER INVOLVEMENT

       PR                 Word of mouth
                        Consumer generated         PACKAGING
   Bee Boards
 Research Grants              Viral



    EVENTS                 INTERACTIVE             GUERILLA
Urban community              Online ads            Street teams
gardens, schools,              website              Sampling
     farms                    viral video
                       social networking sites
                             Paid search
CONSUMER INVOLVEMENT
what hasn’t changed?
Picture of campfire
We shape relationships that matter

  They anchor ideas about who we are
      and where we get meaning
Culture   Beauty is youthful perfection
          delivered through stereotypes


Brands    Top brands leverage the rules in
          promoting their image


Woman     Feels beauty is a club she
          doesn’t belong to, her body
          let’s her down
Thank you.
       Questions?

guygd@drivinginsights.com
 http://openfridgedoor.com

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Marketing Strategy: Evolution Of A Species

Notas do Editor

  1. What products do - convergence Who creates them How they are distributed How word spreads Who and how influence is driven Culturally, shifts in what guides behavior Wealth of Information available to inform decisions Time of not been slaves to accepted wisdoms and practices of previous generations
  2. Fire is primitive. A good reminder that despite how the way we live has bee transformed Essence of human condition has changed very little, across milenia. Human nature and need has evolved very little.