Sourcing Corp is a group of three leading companies that work together to provide high-level human resource services to clients, including recruiting, payroll processing, outsourcing, and temporary personnel. The document provides details on the services offered by each of the three companies that make up Sourcing Corp, with a focus on recruitment and outsourcing services. Information included recruitment processes, cost reduction analysis, benefits of outsourcing, and system abilities for tracking personnel records and generating reports.

2. Sourcing
Corp
is
an
entrepreneurial
group
that
offers
high
level
services
to
its
clients,
conformed
by
three
leading
companies
in
their
branch,
working
together
to
acquire
our
client’s
necessities.
We
work
to
provide
quality
people
with
high
performance
levels,
as
well
as
providing
personal
and
professional
growth
in
the
labor
environment.
Sourcing-­‐Corp

3. SERH
is
a
company
dedicated
to
provide
the
highest
value
in
human
resource
services.
We
are
focused
on
our
values
as
a
basis
for
our
work,
and
are
governed
by
our
experience
and
the
personalized
service
we
provide
to
our
clients.

4. Services
! Recruiting
! Payroll
! Outsourcing
! BTL
! Temporary
personnel
! Events
! Organizational
Environment
! Psychometric
Tests
! Performance
Evaluation
! Social
Economical
Investigation
! Polygraph
and
VSA
! Job
Descriptions
! Lab
and
Drug
Test
! Outplacement
! Organization
Charts
and
Structures
! Retention
Plans
! Career
Paths
! Training
! Benefit
Packages
! Communication
Strategies

5. Recruitment
Basically,
it
is
a
system
of
information
by
which
the
organization
advertises
and
offers
to
the
labor
market
the
employment
opportunities
that
it
would
like
to
fill.
The
search
for
key
executives
talks
about
the
approach
to
find
and
bring
the
best
person
with
experience
and
necessary
abilities.
An
investigation
will
be
done
to
find
people
and
go
after
them.
We
will
only
look
for
candidates
that
have
determined
aptitudes
for
an
available
position.
This
is
a
process
were
a
recruiter
will
approach
to
a
person
when
they
are
looking
for
a
job.
This
decision
will
be
made
only
by
superiors.
Extra
Services
• On-­‐line
resumes.
• Specialized
reports
• Personaliza6on
of
the
process
Cost
Reduc6on
Process
Hours
Cost
Total
Newspaper
add
$658.67
$658.67
Resume
recep6on
20
$1.87
$37.33
Resume
selec6on
20
$1.07
$21.33
Pshycometric
tests
$280.00
$280.00
Background
checks
20
$1.07
$21.33
Interviews
20
$0.67
$13.33
Recrui6ng
20
$5.33
$106.67
Re-­‐Process
$466.67
$466.67
Total:
$1,605.33

6. It
is
an
innovative
administration
technique
that
consists
of
the
contracting
and
transfer
to
third
parties
of
certain
business
processes,
allowing
the
concentration
of
efforts
on
essential
activities
in
order
to
obtain
competitive
and
tangible
results.
SERH
absorbs
the
employees
within
three
business
days,
without
losing
the
employees
tenure
or
having
our
customer
pay
the
corresponding
labor
liabilities.
Our
clients
have
online
access
to
the
files
and
records
of
their
employees,
auditing
payroll,
IGGS
payments,
benefits
and
perks.
• The
employer
does
not
have
responsibility
of
the
personnel's
labor
charges.
• Employer
can
keep
their
personnel
at
all
times.
• Company
can
focus
on
its
core
business.
• Constant
training
to
the
contracted
personnel
and
its
management.
• Total
administration
of
contracted
personnel.
• Reduction
of
expenses
and
costs.
• Organizational
climate
every
6
months
for
all
personnel
on
the
outsource.
• Free
recruitment.
• Cash
flow
leveled
for
the
company.
• Training
to
the
outsourced
personnel
every
6
months
Why
Outsourcing?

7. System
Abilities
¡ Headcount
¡ New
and
old
employee
report.
¡ Total
employee
history.
¡ Online
Payroll.
¡ Remote
access
from
anywhere.
¡ Ad
hoc
report
to
client’s
needs.
¡ Technical
support
24/7..
¡ 100%
transparency
for
client
and
his
data.
¡ 100%
auditable
at
all
times.

8. System
login
for
reports
Report
of
a
payroll
divided
by
employee
and
by
area.

9. Payroll
report
by
Department
Historical
report
of
an
employee

10. • For
the
realization
of
an
specific
task
or
determined
service,
which
its
execution,
though
its
limited
in
time,
it
has
an
uncertain
duration.
• To
take
care
of
the
circumstantial
exigencies
of
the
market,
accumulation
of
tasks
or
excess
of
orders,
even
being
the
normal
activity
of
the
company.
• To
replace
workers
of
the
company
with
right
to
reserve
in
the
job.
• To
cover
with
temporary
form
a
job
while
the
process
of
selection
or
promotion
lasts.
• In
order
to
cover
an
event,
periods
of
high
picks
of
the
company
or
missing
in
personnel
by
a
stipulated
time,
like
leave
of
maternity.
This
service
provides
qualified
personnel
that
is
required
to
fulfill
a
certain
position,
for
a
period
of
time
that
the
customer
defines,
either
by
hour,
day,
week
or
month.
These
employees
regularly
are
part
of
SERH’s
payroll
and
do
not
generate
labor
liability
for
the
customer.
Generally
used
to
cover
disability,
vacation,
promotional
periods,
seasonal
or
special
charges,
among
other
causes.

11. • Hiring
and
training
of
personnel.
• Marketing
activities
coordination.
• Promotions
according
to
needs:
Cross,
Published,
Value
Packs
and
tied
ups.
• Tastings
and
Samplings
• Special
Event
coverage,
mounting,
development
and
disassembling.
• Elaboration
of
Uniforms.
• Maquila
of
any
type
of
promotional
material.
• Brand
pricing
raise.
• Competition
analysis.
• Monthly
planograms
for
all
brands.

13. Merchandising
System
System
Abilities
¡ Total
Headcount.
¡ Stores
visited
per
person
report.
¡ Daily,
weekly
and
monthly
route.
¡ Inventory.
¡ Pictures.
¡ Due
dates.
¡ Personalized
user.
¡ Competition
analysis.
¡ Entry
and
End
of
route
per
person.
¡ Confidential
and
reliable
remote
access.
¡ Ad
hoc
report
to
client’s
needs.
¡ Technical
support
24/7..
¡ 100%
transparency
for
client
and
his
data.
¡ 100%
auditable
at
all
times.

14. Visualization
of
a
person’s
daily
route
Merchandising
System

15. Reports
Merchandising
System

16. Reports
Merchandising
System

17. BTL

18. BTL

19. In
Te
Llega
Express
we
are
more
than
just
a
courier
company,
where
we
create
opportunities
out
of
necessities,
focused
in
our
personalization
culture
to
satisfy
our
clients
expectations;
dedicated
to
deliver
always
the
highest
value
in
the
industry.

20. Types
of
Services
Technique
that
consists
of
the
contracting
and
transfer
to
third
parties
of
certain
business
processes,
allowing
the
concentration
of
efforts
on
essential
activities
in
order
to
obtain
competitive
and
tangible
results.
Outsourcing
This
service
provides
a
driver
for
personal
use
of
our
client
and
its
needs.
Driver
will
be
placed
in
client’s
office
everyday,
having
the
accessibility
to
replace
him
if
needed
at
any
time.
Service
can
have
all
inclusive:
gas,
insurance,
permits
and
maintenance.
Messenger
Its
an
area
where
we
focus
on
the
delivery
of
our
client’s
products.
Having
reports
on
time
of
delivery,
gas,
headcount.
Service
includes
motorcycle,
delivery
permit,
helmet,
insurance,
gas
and
maintenance.
Delivery
We
analyzed
our
client's
needs
to
provide
a
complete
and
ad
hoc
service
in
motorcycle,
car
or
van.
Specialized
services
We
offer
a
personalized
service,
adapting
to
our
client’s
needs
and
budget.
We
provide
a
total
solution,
including
everything
from
the
driver
and
motorcycle,
to
having
a
hybrid
service
with
just
the
driver
without
the
motorcycle.
Monthly
reports
include
controls
like:
gas,
cellular,
radio,
kms
driven
and
assistance.

21. Client
gives
data
base
and
product
specifications
Te
Llega
Express
coordinates
the
routes.
Driver
makes
delivery.
Te
Llega
Express
closes
the
transaction.
Te
Llega
Express
sends
report
of
total
daily
deliveries.
Its
an
area
where
we
focus
on
the
delivery
of
our
client’s
products.
Having
reports
on
time
of
delivery,
gas,
headcount.
Service
includes
motorcycle,
delivery
permit,
helmet,
insurance,
gas
and
maintenance.

22. In
Skycom
we
are
more
than
a
call
center,
we
create
opportunities
based
on
the
needs
of
our
clients,
focusing
on
our
culture
of
customization
in
order
to
satisfy
the
customer
according
to
their
expectations

23. Types
of
Services
Inbound
• It
is
an
area
where
specialized
executives,
especially
trained
receive
calls
(inbound)
from
internal
or
external
customers.
Outbound
• It
is
an
area
where
specialized
executives,
specifically
trained
dial
calls
(outbound)
to
internal
or
external
customers.
E-Bound
• It
is
an
area
where
specialized
executives,
specifically
trained
interact
with
customers
via
e-­‐mail
or
chat
T-Bound
• It
is
an
area
where
specialized
executives,
especially
trained
interact
with
customers
via
SMS
or
MMS.

24. Services
Customer Service
• It
is
the
presentation
of
the
service
to
customers
before,
during
and
after
a
purchase,
in
order
to
ensure
overall
satisfaction.
It
is
a
vital
part
of
the
proposal
of
the
company
to
the
customer.
An
excellent
customer
service
is
the
business
card
to
a
crowded
and
highly
competitive
market.
It
helps
create
loyal
customers,
eventually
increasing
the
revenue.
Business Intelligence
• It
is
the
presentation
of
the
service
to
customers
before,
during
and
after
a
purchase,
where
a
labor
of
sales,
marketing,
billing
or
any
other
specific
services
to
generate
more
revenue
for
our
client
is
made.
Technical Support
• Next
to
customer
service,
it
helps
us
reduce
the
work
flow
in
the
Technical
Department
of
the
client,
helping
us
provide
solutions
effectively
and
immediately
depending
on
the
situation,
looking
to
avoid
moving
it,
to
the
operation
of
the
company.
Specialized Services
• We
seek
to
adapt
ourselves
to
the
exact
needs
of
each
of
our
clients.
Within
these
services
we
can
adapt
to
both
inbound
and
outbound
calls.

25. Sites
Urb.
Sta.
Elena,
Calle
El
Boquerón
#
5
Edificio
SkyCom
,
An6guo
Cuscatlán
,
La
Libertad,
El
Salvador
Plaza
las
Conchas,
2A
Calle
7-­‐93,
Guatemala
605-­‐606,
Edificio
Centro
Plaza,
Concepción
Av.
Bello
Horizonte
Rancagua,
Chile

26. Sites

27. Site

28. Sites

29. Tecnology
§ GSM
Gateways
§ Asterisk
servers
§ Power
Generators
§ MITROL
Telephone
Server
§ Secure
data
center
§ A / C
w i t h
e n e r g y
backup
§ 3
ISPs
§ Navega
§ Tigo
§ Columbus
Network

30. • Dollarized
Economy
.
• Fluent
English
Popula6on
• Two
hours
from
Florida
• Low
level
of
infla6on
•
All
major
brands
and
chains
• Mul6ple
tax
Incen6ve
Laws
Why
Nearshore?
San
Salvador
City
Guatemala
City
Chile

31. El
Salvador
and
Guatemala
Market

32. ¡ Call
Monitoring
Policy
§ Various
approaches
§ A
formal
policy
is
important
▪ Outline
process
▪ Describe
tools
and
instruments
to
be
used
▪ Define
how
scores
will
be
communicated
¡ Quality
Forms
and
Standards
§ Build
a
framework
that
CLEARLY
defines:
▪ Purpose
of
each
report
▪ Recipients
▪ Sources
of
data
▪ Metric
to
be
used
Quality
Measurement
Process

35. Clients
and
Experience
of
more
than
10
years
Service
• Winback
Program
• Inbound
CSR
• Sales
BTB
and
BTC
• Spanish
and
English
• All
USA
• Actib
Servicio
• Inbound
CSR
• Email
and
Chat
• Spanish
and
English
•
Guatemala
• 2
años
Servicio
• Inbound
CSR
•
Outbound
Sales
BTB
and
BTC
• Email
and
Chat
• Spanish
and
English
•
USA
• 1
año
Servicio
• Inbound
CSR
and
Order
tacking.
• Email
and
Chat
• Spanish
•
Guatemala
• 3
años
y
activo
Servicio
•
Winback
program
• Outbound
Sales
BTB
and
BTC
• Spanish
•
Central
America
• 2
años
Servicio
• Inbound
Order
tacking.
• Sales
BTB
• Spanish
and
English
•
Guatemala
and
California
• 1
año
Servicio
•
Winback
program
• Outbound
Sales
BTB
and
BTC
• Spanish
•
Central
America
• 2
años
Servicio
•
Encuestas
a
restaurantes
de
comida
rapida
como
wendy’s,
Mc
Donalds,
Burger
King,
Taco
Bell.
• Outbound
• English
• USA
• 6
meses
y
activo
Link
Univisión:
Contacto
GCS
note
in
Univision

36. Quality Control System
This
Evalua6ons
are
made
by
the
service
execu6ve
every
6
months.
The
objec6ve
is
to
evaluate
the
three
par6es
involved
and
obtain
important
informa6on
to
show
improvements
on
a
short
6me
basis.
Employee
Client
SOURCING
CORP

37. Regional Clients

38. Operations

39. Operations

40. Operations

41. We
work
to
provide
quality
people
with
high
performance
levels,
as
well
as
providing
personal
and
professional
growth
in
the
labor
environment.

42. Gustavo Lopez Aguirre
CEO
Guatemala: (502) 2312-7374
El Salvador: (503) 7691-5865
USA: (305) 328-9195
glopez@sourcing-corp.com
www.sourcing-corp.com