3. • Integrate website to internal
systems and data bases to allow
for customer self-service
• Automate selected customer
service processes
Provide Rapid, More
Accurate Customer
Response
4. Ensure Fast
“On-the-Move”
Access to Information
• Link mobile workers and customers to information
• Use technology for location, notification and tasks
• Provide the data they want, where they want it
6. Interconnect workers and customers
to streamline & automate processes
• Customize
communication solutions
• Integrate into key
business systems such as
purchasing, inventory
control and financial
systems
7. • Allows customers, employees and suppliers
access 24/7
• Essential for multinational and global
companies working in multiple time zones
Leverage Web for Anywhere,
Anytime Access