The document discusses the role of business process management (BPM) in enabling organizational paradigm shifts from reactive to proactive, inward to outward, and low-value to high-value. It provides case studies on using BPM to automate supplier invoice processing, improve sales and distribution workflows using IoT, and leverage robotic process automation to reduce costs. The presentation covers key BPM concepts like data capturing, parameterization, process triggers, and how technologies like artificial intelligence can optimize process rules based on analytics.

1. THE ROLE OF BPM IN
PARADIGMS’ SHIFTE N T E R P R I S E C O N C E P T
B U C H A R E S T
O C T O B E R 5 T H , 2 0 1 7

2. 01
AGENDA
W E C R E A T E V A L U E , P O W E R A N D P E R F O R M A N C E
ABOUT ENTERPRISE CONCEPT
Company Overview
02 FROM REACTIVE TO PROACTIVE
Case studies & examples
03 FROM INWARD TO OUTWARD
Case studies & examples
04 FROM LOW -VALUE TO HIGH-VALUE
Case studies & examples

3. 1.ABOUT USA B I G L I T T L E F I R M
Company Overview

4. IN NUMBERS
T H E C O M P A N Y
12 YEARS ACTIVE
IN BUSINESS & IT
CONSULTING IN ROMANIA
50 BUSINESS & IT
CONSULTANTS
120+BPM & EPM
PROJECTS
ENTERPRISE CONCEPT

5. MISSION
ADDEDVALUE FOR OUR CLIENT
THROUGH PROCESS-ORIENTED CONSULTING
SIGNIFICANT REDUCTION OF
OPERATIONAL COSTS
INCREASE PRODUCTION
CAPACITY
OPTIMIZE SPEED AND
QUALITY OF PROCESSES
1 2 3

6. VERTICALS
• RETAIL
• DISTRIBUTION
• INSURANCE
• AUTOMOTIVE • MANUFACTURING
• TELCO
• PHARMA
• OIL & GAS

7. THE SPEAKER
Cristina Apahideanu, MBA
• Consulting Director @ Enterprise Concept
• >12 years consulting experience
• 5 years in process automation
• Industries: Retail, Oil &Gas, Distribution, Public Sector

8. 2.REACTIVEPROACTIVEC A S E S T U D I E S & E X A M P L E S
Bring your data to life

9. KEYCONCEPTS
• Data capturing / Big data
• Parameterization (relevant variables)
• Process triggers (events) & rules
• Market driven / Pull Strategy (vs. Push)

10. THE“PROACTIVE”CONTRACT:PROPERTYMANAGEMENT
Contractual terms are parameterized and used as triggers for automated processes
• Tenant turnover
• Applicable thresholds
for variable rent
• Variable rent formula
• Invoicing date
• Applicable discounts
• …..
• If Turnover >
threshold, then
calculate due rent as
% of turnover instead
of fixed tariff
• Check rent rule status
• Generate automated
rent invoice with new
rent
• Overdue amounts
• Value of collateral
• EUR / RON rate
• Applicable indexation
• …..
• If recalculated value of
collateral > overdue
amount, contract
should be terminated
• Check overdue rule
• Start contract
termination process
(generate task for
contract manager)
Parameters Business Rule Process
• Expected monthly
value
• Invoice due date
• Invoice received yes /
no
• ……
• If invoice not received
during due month, then
create accrual
• Check invoice data
• Check rule
• Generate accrual &
register in accounting
system
RENT
INVOICING
COLLECTION
ACCRUALS

11. 2
THE“PROACTIVE”CRM:COMMUNICATION&TASKS
LEAD CREATION OFFER
CREATION
AUTOMATED CONTRACT
CREATION
ACCOUNT CREATION
Create new offer linked to an
existing account or to a new one
View/ update/ delete offer
Assign offer responsible
Fill in business developments
information
1
3 5
SAVE OFFER AS
“FINAL”
4
Generated automatically based on
the final commercial offer
View/ update/ delete contract
Assign contract responsible
Assign offers to a contract
Fill in rent, expenses and other
billable services
Outline applicable penalties and
events that generate penalties
Services included in
the contract
Other clauses
Follow-up calls,
meeting, events alerts
New offer, overdue
activity, activity due date
alerts
New offer notification
sent to assigned team
Update notification sent
to responsible
OFFER
CONTRACT
Update notification sent to
assigned team
New contract, overdue
activity, activity due date
alerts
Update notification sent to
assigned team
Alerts generated
by overdue/ paid
invoices
Alerts generated
by business rules
New contract notification
sent to assigned team

12. 3.INWARDSOUTWARDS
Capture and Share Value
C A S E S T U D I E S & E X A M P L E S

13. KEYCONCEPTS
• Community (YOU, Clients, Suppliers, Collaborators)
• Collaboration / Win-Win
• Holistic approach to processes
• Horizontal integration
• “Open Enterprise”

14. SUPPLIERINVOICES:CAPTURE&LITIGATIONSOLVING(1/2)
IMPACT
• Cost/ invoice (EUR):
2,35 EUR  0,75 EUR
• Required team (FTEs):
40  2 - 4 FTEs
• Initial savings p.a.:
237.500 EUR (FTE reduction)
• Duration for incorrect invoices:
40 days  2-3 days
• No. of processed invoice/ day:
5,000  15,000 invoices per day
BPM PLATFORM

15. SUPPLIERINVOICES:CAPTURE&LITIGATIONSOLVING(2/2)
BPMN DIAGRAMS
(EXTRAS)
LITIGATION SOLVING
PRICE LITIGATION
SOLVING

16. SALES&DISTRIBUTION
E-MARKET
/ CRM
1. Client (mobile device)
SUPPLIER ERP
2. Reseller
COURIER ERP
Order
Order Order
3. Seller
Transport invoice
Confirmation of receipt
4. Courier
Order Goods
invoice
ERP /
ACCOUNTING
Supplier
invoice
Goods
MOBILE
PLATFORM
BPM PLATFORM

17. BANKING
CRM
1. Client
SUPPLIER ERP
2. Bank
PRODUCTION ERP
Card request
ONLINE BPM PLATFORM
Insurance
Order
Card
Order
3. Insurer 4. Card provider
Order Policy
data &
invoice
CORE
BANKING
Account
& product data
Card
COURIER ERP
5. Courier
OrderInvoice
Transport Order
Invoice
Receipt

18. 4.LOW-VALUE HIGH-VALUE
Foster valuable insights
C A S E S T U D I E S & E X A M P L E S

19. KEYCONCEPTS
• Automation of low added-value activities
• Robotic Process Automation (RPA)
• Artificial Intelligence (AI)
• Internet Of Things (IoT)

20. IoTINSUPPLYCHAINBPM:RECEPTIONLITIGATIONS
ORDER
• Barcode recognition
algorithm
• OCR algorithm
• Motion control algorithm
• Readable zones detection
algorithm
• Multiple reading algorithm
• Middleware equipment for
quality issues marking
• Bar code types library &
recognition algorithms
QUANTITY
&
QUALITY
CHECK
BAR CODE READING CAMERAS &
VIDEO RECORDING OF THE RECEPTION
TRANSPORT
ARRIVAL
WAREHOUSE
AUTOMATED
WAREHOUSE
SOLUTION
BPM
LITIGATION DECISIONS
SPECIALIZED VIDEO CAMERA +
SOFTWARE & BPM PLATFORM

21. DATACAPTURINGINPROCESSES:RPA
Elimination of manual data input allows massive FTE reduction and reallocation of resources to more relevant areas
KEY BENEFITS
• Non-invasive; Bypass
integration problems
• Code free
• Higher control
(data integrity, security)
• Cost effective

22. ARTIFICIALINTELLIGENCEINBPM
• Machine learning  optimizing process
rules, based on analytics / process KPIs:
ex.: tailored commercials in social media
• Voice recognition & commands embedded
in BPM technologies

23. Q&A

24. SOCIAL MEDIA
CONTACT INFO
Tel: +0 371 464 524
Fax: +0 371 464 524
Email: office@enterprise-concept.com
Web: www.enterprise-concept.com
ENTERPRISE CONCEPT
5 Promoroaca Street,
District 1, Bucharest
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