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Forging an Analytics Center of Excellence
1.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 1Cisco Confidential 1 Naznin Shroff, Gregory Lewandowski May 20, 2014
2.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 2 Naznin Shroff Senior Manager Innovation, Performance Management & Analytics CoE Gregory Lewandowski Senior Manager Analytics CoE & Data Visualization (@lewandog)
3.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 3 Introduction Governing Body Analytics CoE Lessons Learned Q&A
4.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 4
5.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 5 Cisco designs, manufactures, and sells networking and other products related to the communications and information technology industry worldwide. John Chambers’ (CEO) stated goal is to be the #1 IT company in the world.
6.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 6 Business Intelligence Engineering Marketing Sales Finance Supply Chain Human Resources Information Technology Custom BI solutions propagating within functions 1 BI skills dispersed in pockets throughout the enterprise 2 Inconsistent tools, processes, and approaches being used 3 Data multiplying in silos in offline tools and systems 4
7.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 7 Business Intelligence organization formed under CFO Business Intelligence organization moved to COO Integrated functional and regional teams to optimize operational efficiencies Corporate Initiative Create Global Shared Services Organization in Operations Corporate Initiative Business Intelligence under the spotlight Vision Analytics is differentiator and driver of growth for Cisco
8.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 8 Vision: Accelerate Cisco’s competitive advantage by understanding the past, managing the present, and changing the future. Enterprise information management, data quality, architecture, policy & governance Governance CoE for analytics and innovation, including data visualization Analytics CoE Establish and cultivate strategic relationships with business functions Customer Data supply chain, solutioning & execution of delivery services Delivery
9.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 9
10.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 10 Early Foresight: No mantle of authority The Perfect Storm: X-Functional alignment issues for Co. KPI’s Formed interim cross-functional Steering Committee Expand formal governing body Charter and Structure Robust Collaboration: Crisis resolved Longer Term Opportunity: To steer the BI/Analytics strategic direction for Cisco Operational cadence establishedValue Maturity
11.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 12 SVPs&VPs Steering Committee • Provide direction and sponsorship for company wide Business Intelligence priorities • Actively promote data driven decision making • Hold Operating Body accountable to commitments; serve as escalation authority. Participation level: Sustaining 80+% active participation across high profile leaders of the Co. for over 7 Quarters Quarterly cadence Sr.Directors Operating Committee • Execute on direction from Steering Committee • Drive cross functional priority alignment • Facilitate change management & adoption Monthly cadence Steering Committee and Operating Body as Governing Structure Representation across all business functions
12.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 13 • Created excitement around BI and Analytics at Cisco • Passionate Sr. leaders across functions steering direction for the Enterprise • Change culture and drive Enterprise transformation mindset • Yielded prioritization of key BI / Analytics initiatives across Cisco – Analytics CoE among TOP 5 Analytics CoE Corporate Hierarchies; Master Data Management & Governance Application Consolidation & Governance New Business Models Enablement Relationship Management (Customer, Partner, Supplier, Employee) Top BI / Analytics Priorities
13.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 14
14.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 15 From hampered to happy From functional to cross-functional From idea to execution Moving from information to understanding Old School Traditional BI delivery models…and processes Differentiating data communication Interactive Immersive Anybody can be a “Data Producer” Focus on the business Centralized org promoting analytics Accelerate Cisco’s competitive advantage by changing the future Teaching Consulting Community building Leading change 2 weeks to prod (max) On-the-fly enhancements Fanatical users Viral growth Analytics CoE Framework Too slow Too expensive Too inflexible
15.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 16 Balance…Is Self- Reliance Business Value Sandbox Agility Control…Was Gate- keeper Protect Performance Process Inflexible
16.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 17 From hampered to happy From functional to cross-functional From idea to execution Moving from information to understanding Old School Traditional BI delivery models…and processes Differentiating data communication Interactive Immersive Anybody can be a “Data Producer” Focus on the business Centralized org promoting analytics Accelerate Cisco’s competitive advantage by changing the future Teaching Consulting Community building Leading change 2 weeks to prod (max) On-the-fly enhancements Fanatical users Viral growth Analytics CoE Framework Too slow Too expensive Too inflexible
17.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 18 • Industry Knowledge • Reading recommendations • Social Media suggestions • Videos – linked and produced • Blogs • Calendar of Events • Links to Partner Communities • Training • Consulting
18.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 19 From hampered to happy From functional to cross-functional From idea to execution Moving from information to understanding Old School Traditional BI delivery models…and processes Differentiating data communication Interactive Immersive Anybody can be a “Data Producer” Focus on the business Centralized org promoting analytics Accelerate Cisco’s competitive advantage by changing the future Teaching Consulting Community building Leading change 2 weeks to prod (max) On-the-fly enhancements Fanatical users Viral growth Analytics CoE Framework Too slow Too expensive Too inflexible
19.
© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 20 SERVER Centrally managed HW & SW resources SUPPORT Support and maintenance IT integrations GOVERNStreamlined engagement 2 meetings – 2 weeks ENGAGE Unobtrusive Governance & Operations BYOD Bring your own data BYODB Build your own dashboards MYOD Manage your own deploymentMYOL Manage your own learning IT Business
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 21 From hampered to happy From functional to cross-functional From idea to execution Moving from information to understanding Old School Traditional BI delivery models…and processes Differentiating data communication Interactive Immersive Anybody can be a “Data Producer” Focus on the business Centralized org promoting analytics Accelerate Cisco’s competitive advantage by changing the future Teaching Consulting Community building Leading change 2 weeks to prod (max) On-the-fly enhancements Fanatical users Viral growth Analytics CoE Framework Too slow Too expensive Too inflexible
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 22 Accelerate Cisco’s competitive advantage by understanding the past, managing the present, and changing the futureV
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 23 • Create a process for delivery of “analytics ready” data • Dream state: 1 page online request 24-48 hour turn-around for delivery • Manage analytics platforms • Extract, transform, load • Cleanse & profile data [to a point] • Data Virtualization
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 24 Analytics is only as good as the data – Trust in data quality is paramount Certified Data The Analytics CoE will consume data from approved sources Data Stewards Leverage data stewards as subject domain experts Feedback Work closely with data governance team if new policies and/or access criteria is needed
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 25 • Established early credibility through DataViz community • Carry this over for Analytics CoE • Resource for industry best practices and up-leveling skills and techniques • Virtual Community – bring together the multitude of Analytics teams within Cisco
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 26
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 27 Model Building Operationalize Model Planning Discovery Frame business problem, anticipated outcomes & value. Assess data requirements and acquire data within sandbox. Deliver final reports and documents and implement models in production environment. Develop data sets for testing, training & production. Run test through model. Communicate Results Data Prep Identify key findings, quantify business value and create executive summary. Perform initial data analysis and formulate hypothesis.
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 28 Drive change mindset across Cisco towards analytics Increase risk taking – Fail fast and fail often, learn, move on Provide opportunities for internal development Drive and reward disruptive innovation Incorporate industry perspective and outside-in thinking Leverage contemporary tools
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 29 Define Needs & Team Composition Develop & Retain Discover, Attract & Source Define Roles
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 30 Leverage Multiple Means to Increase Awareness Internal & External Events, Industry Participation, Online Community Maximum Return on Investment Cost Optimized, Repeatable Model for Scalability & Process Improvement Relationships & Expert Skills High-Touch Client Relationship Management, Business Acumen and Technical Capabilities in a Single Team, Strong Vendor Strategy Tangible Value Make Money, Save Money, Make Business Partners Happy Drive focus towards Analytics to accelerate Cisco’s competitive advantage
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 31 Source: Facebook Analytics Team (Ken Rudin) Business Benefits Move a Metric Change a Behavior / Process Change a Product / Service Protect or Increase Revenue Increase Profitability Drive Efficiencies – Speed of Business Provide Competitive Advantage
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 32 Must be able to show value along the way Be prepared to find the unexpected Speed is essential – get started now Fail Fast, Fail Often, Learn & Move On Analytics Leads to Better Questions Change is hard – Business relationships are critical to success
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© 2013 Cisco
and/or its affiliates. All rights reserved. Cisco Confidential 33 TOMORROW starts here.
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